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For Companies At a Glance
- Tasks: Welcome guests and manage their needs with a personal touch.
- Company: Join Citadines, a leading international lodging operator with properties in over 40 countries.
- Benefits: Enjoy career growth, on-the-job training, travel allowances, and employee perks from day one.
- Why this job: Be part of a dynamic team focused on customer service and personal development.
- Qualifications: No experience needed; just bring your positive attitude and problem-solving skills.
- Other info: Flexible shifts available, including nights, with relocation support if needed.
The predicted salary is between 14760 - 34440 £ per year.
About the job:
We are seeking confident Receptionists to become part of our Front Office Team at Citadines Trafalgar Square London. Our properties operate 24/7; therefore, the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis. Night shifts are also available and required on occasion.
As our Receptionist, you will:
- Offer a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc.
- Take initiative in accommodating the customers’ needs in a resourceful manner.
- Be pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice.
- Ensure that all shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/shifts.
Here at Citadines, we promote an Enterprising and Winning Mindset. Previous experience is desirable; however, we are looking for candidates who have the right attitude to learn, good problem-solving skills, and the ability to apply these to the job role.
This is your opportunity to be part of our team as a Receptionist. We focus on your professional and personal development, and we offer:
- Genuine career opportunities within our business.
- Valuable on-the-job training, along with access to our digital online learning platform and numerous other learning and development opportunities.
- A travel allowance for every day you work to contribute to your commuting cost.
- A PERKBOX subscription with benefits, retail discounts and savings available from your first day.
- Employee Assistance Programme.
- Refer a Friend bonus.
- Employee Recognition Awards Ceremony and company team parties.
- Once you pass your probation, a special staff rate when staying in our European properties.
- Staff incentives when you and your team perform.
- (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging.
About Us:
The Ascott Limited (Ascott) is a Singapore company that has grown to be one of the leading international lodging owner-operators. Ascott’s portfolio spans over 220 cities across more than 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa and the USA. Ascott has about 94,000 operating units and more than 64,000 units under development, making a total of about 159,000 units in over 900 properties.
As part of The Ascott Limited, Citadines offers contemporary and sleek studios and apartments with modern comforts, business connectivity and additional services that can be customised to our guests’ lifestyle and needs, with prime locations in London.
If you are excited by a career in Hospitality and have a passion for providing great customer service, we look forward to hearing from you.
Required skills: Time Management, Customer Focused, Customer Service, Multitasking, Organisation Skills, Attention to Detail, Team Work, Communication Skills, Problem Solving.
Salary: £24600.00 per annum
Department: Reception
Language required: English.
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Recepcionist employer: Hosco
Contact Detail:
Hosco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recepcionist
✨Tip Number 1
Familiarize yourself with the hospitality industry, especially the specific services offered by Citadines. Understanding our brand and what we stand for will help you connect better with our team during the interview.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Think about how you would handle different guest situations, as demonstrating your problem-solving abilities can set you apart from other candidates.
✨Tip Number 3
Showcase your time management and multitasking skills by preparing examples of how you've successfully managed multiple responsibilities in previous roles. This is crucial for a Receptionist position where efficiency is key.
✨Tip Number 4
Be ready to discuss your teamwork experiences. Highlight instances where you collaborated effectively with others, as this role requires strong communication and cooperation within the Front Office Team.
We think you need these skills to ace Recepcionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalized Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of Citadines that attract you, such as their commitment to customer service and professional development opportunities.
Highlight Relevant Experience: In your CV, emphasize any previous experience in customer service or hospitality. Use specific examples to demonstrate your problem-solving skills, attention to detail, and ability to work in a team.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hosco
✨Show Your Customer Service Skills
As a Receptionist, your ability to provide excellent customer service is crucial. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. Highlight your problem-solving skills and how you can personalize guest experiences.
✨Demonstrate Time Management Abilities
Since the role involves managing multiple tasks simultaneously, it's important to showcase your time management skills. Discuss how you prioritize tasks and handle busy periods effectively, ensuring that all guests receive prompt attention.
✨Emphasize Teamwork and Communication
The Front Office Team relies on strong communication and collaboration. Be ready to talk about your experience working in teams, how you communicate with colleagues, and how you ensure smooth handovers between shifts.
✨Express Your Willingness to Learn
Citadines values candidates who are eager to learn and grow. Share your enthusiasm for professional development and any relevant training or courses you've undertaken. This shows that you're proactive and committed to improving your skills.
