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- Tasks: Welcome guests and create memorable experiences in a vibrant hotel environment.
- Company: Join Citadines Trafalgar Square, a dynamic hospitality brand with a global presence.
- Benefits: Enjoy career growth, travel allowances, and perks from day one.
- Why this job: Be part of a supportive team that values your development and unique perspective.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Flexible shifts available, including nights, with opportunities for relocation support.
The predicted salary is between 24000 - 36000 £ per year.
Citadines Trafalgar Square is seeking a confident Receptionist to become part of our Front Office Team. Our properties operate 24/7; therefore, the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis. Night shifts are also available and required on occasion. You will report to the Front Office Manager, supporting towards providing our guests with unique experiences and offerings to Live, Work and Play in infinite ways.
A Receptionist will be responsible for:
- Offering a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc.
- Taking initiative in accommodating the customers’ needs in a resourceful manner.
- Being pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice.
- Ensuring that all shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/shifts.
To be successful in the role of Receptionist, we require:
- Excellent guest engagement skills. Ability to bring the guest experience to life throughout the hotel.
- Willingness to learn and work with IT systems quickly.
- Ability to communicate and organise yourself in line with different guest expectations.
- A good command of English is essential, a second language is advantageous.
This is your opportunity to be part of our team as a Receptionist. We focus on your professional and personal development, and we offer:
- Genuine career opportunities within our business.
- Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities.
- A travel allowance for every day you work to contribute to your commuting cost.
- A PERKBOX subscription with benefits, retail discounts and savings available from your first day.
- Employee Assistance Programme.
- Refer a Friend bonus.
- Employee Recognition Awards Ceremony and company team parties.
- Once you pass your probation, a special staff rate when staying in our European properties.
- Staff incentives when you and your team perform.
- If relocating: 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging.
About Us. Citadines is a brand of The Ascott Limited. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.
A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties.
Required skills: Time Management, Customer Focused, Customer Service, Multitasking, Organisation Skills, Attention to Detail, Team Work, Communication Skills, Problem Solving.
Experience: Required
Languages: English – Advanced
Employment: Full-time
Starting time: Immediate start!
Recepcionist in London employer: Hosco
Contact Detail:
Hosco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recepcionist in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Citadines and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your guest engagement skills! Since this role is all about creating unique experiences for guests, think of examples from your past where you've gone above and beyond for someone. Share these stories during your interview!
✨Tip Number 3
Be ready to showcase your multitasking abilities. The front office can get busy, so prepare to discuss how you manage multiple tasks without dropping the ball. Maybe even practice a few scenarios with a friend!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Citadines family. Don’t miss out on this opportunity!
We think you need these skills to ace Recepcionist in London
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can bring a warm welcome to our guests.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention specific examples of how you've engaged with customers or handled administrative tasks, as this will show us you're a great fit for the Receptionist role.
Keep It Clear and Concise: We appreciate clarity, so keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read and understand your qualifications and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! This ensures that we receive all your details correctly and gives you the best chance to stand out in our hiring process.
How to prepare for a job interview at Hosco
✨Know the Company
Before your interview, take some time to research Citadines Trafalgar Square. Understand their values, services, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Guest Engagement Skills
As a Receptionist, your ability to engage with guests is crucial. Prepare examples from your past experiences where you went above and beyond to enhance a customer's experience. This could be anything from resolving a complaint to personalising a service based on a guest's needs.
✨Demonstrate Your IT Savvy
Since the role requires quick learning of IT systems, be ready to discuss any relevant software or tools you've used in previous jobs. If you have experience with hotel management systems or customer relationship management software, make sure to highlight that during the interview.
✨Practice Your Communication Skills
Effective communication is key in this role. Practice answering common interview questions clearly and confidently. You might even want to do a mock interview with a friend to get comfortable articulating your thoughts, especially in English, as it's essential for this position.