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- Tasks: Welcome guests and ensure a smooth check-in and check-out experience.
- Company: Join a unique hotel brand focused on character and memorable experiences.
- Benefits: Full-time role with on-the-job training and opportunities for growth.
- Other info: Flexible shifts available, including weekends and holidays.
- Why this job: Be part of a team redefining modern hospitality and creating unforgettable moments.
- Qualifications: Customer service experience preferred; strong communication and teamwork skills essential.
The predicted salary is between 22000 - 26000 £ per year.
We are looking for a friendly, professional, and service-oriented Front of House Assistant to join our on-property hotel team. This role is the first point of contact for guests and plays a key part in delivering a welcoming and efficient guest experience throughout their stay.
The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey, step on stage and play your part.
THE WORK IN YOUR HANDS
- Greet guests warmly and assist with check-in and check-out procedures.
- Handle guest inquiries, requests, and basic complaints professionally.
- Answer phone calls and manage reservations or guest information.
- Maintain a clean, organised, and welcoming front desk area.
- Follow hotel policies, procedures, and service standards.
- Coordinate with housekeeping and other departments as needed.
- Assist with administrative and front office tasks.
- Ensure guest satisfaction at all times.
THE FIRE YOU CARRY
- Friendly, professional, and customer-focused attitude.
- Strong communication and interpersonal skills.
- Ability to work well as part of a team.
- Good organisational and multitasking abilities.
- Attention to detail and accuracy.
- Problem-solving skills and a calm approach under pressure.
- Basic computer and administrative skills.
- Willingness to learn hotel systems and procedures.
YOUR PROVEN TRACK
- Previous experience in customer service or hospitality preferred.
- Experience in a hotel front office or guest services role is an advantage.
- Experience dealing with guests in a face-to-face environment.
- Ability to work flexible shifts, including weekends and public holidays.
- On-the-job training provided for entry-level candidates.
- Experience using property management systems (PMS) is an advantage.
WHAT WE LOOK FOR
We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here – just the right approach and willingness to grow.
Front of House Assistant - Cove Cannon Street in London employer: Hosco
Contact Detail:
Hosco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Assistant - Cove Cannon Street in London
✨Tip Number 1
First impressions matter! When you walk into that interview, make sure to greet everyone with a warm smile and a friendly hello. It sets the tone for the whole conversation and shows you're ready to create those memorable moments for guests.
✨Tip Number 2
Be prepared to showcase your customer service skills. Think of examples from your past experiences where you went above and beyond for a guest or resolved a tricky situation. This will demonstrate your problem-solving abilities and calm approach under pressure.
✨Tip Number 3
Don’t forget to ask questions during your interview! Show your interest in the role and the company by asking about their vision for guest experiences or how they handle feedback. It’s a great way to engage and show you’re genuinely excited about the opportunity.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of our unique journey at Cove Cannon Street. Let’s make some memorable moments together!
We think you need these skills to ace Front of House Assistant - Cove Cannon Street in London
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and professional side. Remember, we’re looking for someone who fits our vibe!
Tailor Your Application: Make sure to customise your application to match the Front of House Assistant role. Highlight any relevant experience in customer service or hospitality, and mention how you can contribute to creating memorable guest experiences at Cove.
Show Off Your Skills: Don’t hold back on showcasing your communication and problem-solving skills. We love candidates who can handle guest inquiries with a calm approach, so share examples of how you've done this in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at Hosco
✨Know the Company
Before your interview, take some time to research Cove Cannon Street and its unique approach to hospitality. Understand their values and what makes them different from conventional hotels. This will help you align your answers with their vision and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Front of House Assistant, you'll be the first point of contact for guests. Prepare examples from your past experiences where you've provided excellent customer service or resolved issues effectively. Highlight your friendly and professional attitude, as this is key to creating memorable guest experiences.
✨Demonstrate Team Spirit
Cove Cannon Street values teamwork, so be ready to discuss how you work well with others. Share instances where you've collaborated with colleagues to achieve a common goal or helped out in other departments. This will show that you're adaptable and willing to contribute to a positive work environment.
✨Prepare for Common Questions
Anticipate questions related to handling guest inquiries, managing complaints, and multitasking under pressure. Practice your responses to these scenarios, focusing on your problem-solving skills and calm approach. This preparation will help you feel more confident during the interview.