Front of House Assistant – Cove By Locke Liverpool
We are looking for a friendly, professional, and service-oriented Front of House Assistant to join our on‑property hotel team. This role is the first point of contact for guests and plays a key part in delivering a welcoming and efficient guest experience throughout their stay.
The Stage Is Set
We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive.
The Work In Your Hands
- Reception & Guest Experience
- Welcome guests with warmth, authenticity and a personalised approach.
- Complete check‑in and check‑out efficiently using the hotel’s PMS.
- Assist with reservations, room allocation and guest requests.
- Provide local knowledge, recommendations and curated lifestyle tips.
- Handle billing, payments and procedures accurately.
- Resolve guest concerns quickly and effectively, escalating when needed.
- Support lobby hosting duties: welcoming, socialising and maintaining presentation.
- Food & Beverage Service (where applicable)
- Deliver high‑quality service across breakfast, bar, restaurant, coffee bar and grab‑ go.
- Prepare and serve coffees, drinks and light food to brand standards.
- Host in F&B spaces: welcoming guests, explaining menus and ensuring great experiences.
- Maintain cleanliness, set‑up and replenishment of F&B areas.
- Assist with orders, inventory checks and receiving deliveries.
- Follow food safety, allergens and hygiene procedures.
- General Operations & Team Support
- Work flexibly across multiple areas depending on business needs.
- Support events, activations and lifestyle programming.
- Ensure public areas remain clean, inviting and on‑brand.
- Maintain a positive, supportive and inclusive team environment.
- Follow all hotel policies, safety procedures and brand standards.
The Fire You Carry
- Passion for hospitality and delivering memorable guest experiences.
- Positive, energetic and adaptable personality.
- Strong communication skills and confidence in guest interaction.
- Ability to multi‑task and remain calm under pressure.
- Willingness to learn across multiple operational areas.
Your Proven Track
- Previous hotel reception experience.
- Experience in food and beverage services.
- Experience using PMS and POS systems.
What We Look For
We value individuals who can hold a vision, appreciate atmosphere and want their work to have impact. Skills can be taught; mindset cannot.
Experience: Not required
Employment: Full‑time
