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For Companies At a Glance
- Tasks: Welcome guests and create memorable experiences in a vibrant hotel environment.
- Company: Cove by Locke, a trendy hotel with a focus on hospitality.
- Benefits: Competitive pay, flexible hours, and opportunities for growth in the hospitality industry.
- Other info: Be part of a supportive team that values creativity and inclusivity.
- Why this job: Join a dynamic team and make a real impact on guest experiences every day.
- Qualifications: Experience in hospitality and a passion for delivering exceptional service.
The predicted salary is between 20000 - 25000 £ per year.
We are looking for a friendly, professional, and service-oriented Front of House Assistant to join our on-property hotel team. This role is the first point of contact for guests and plays a key part in delivering a welcoming and efficient guest experience throughout their stay.
Responsibilities
- Reception & Guest Experience: Welcome guests with warmth, authenticity, and a personalised approach. Complete check-in and check-out efficiently using the hotel’s PMS. Assist with reservations, room allocation, and guest requests. Provide local knowledge, recommendations, and curated lifestyle tips. Handle billing, payments, and procedures accurately. Resolve guest concerns quickly and effectively, escalating when needed. Support lobby hosting duties: welcoming, socialising, and maintaining presentation.
- Food & Beverage Service (where applicable): Deliver high-quality service across breakfast, bar, restaurant, coffee bar, and grab-&-go. Prepare and serve coffees, drinks, and light food to brand standards. Host in F&B spaces: welcoming guests, explaining menus, ensuring great experiences. Maintain cleanliness, setup, and replenishment of F&B areas. Assist with orders, inventory checks, and receiving deliveries. Follow food safety, allergens, and hygiene procedures.
- General Operations & Team Support: Work flexibly across multiple areas depending on business needs. Support events, activations, and lifestyle programming. Ensure public areas remain clean, inviting, and on-brand. Maintain a positive, supportive, and inclusive team environment. Follow all hotel policies, safety procedures, and brand standards.
Requirements & Qualifications
- Previous hotel reception experience
- Experience in food and beverage services
- Experience using PMS and POS systems
- Passion for hospitality and delivering memorable guest experiences
- Positive, energetic, and adaptable personality
- Strong communication skills and confidence in guest interaction
- Ability to multi-task and remain calm under pressure
- Willingness to learn across multiple operational areas
- Full-time employment
What We Look For
We’re looking for individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Mindset can’t be taught – skills can.
Front Of House Assistant in Liverpool employer: Hosco
Contact Detail:
Hosco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Of House Assistant in Liverpool
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with guests and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your guest interaction skills! Role-play common scenarios you might face as a Front of House Assistant, like handling check-ins or resolving guest concerns. The more comfortable you are, the more confident you'll be during the real deal.
✨Tip Number 3
When you get the chance, ask insightful questions during your interview. This shows your genuine interest in the role and helps you stand out. Think about what you want to know about the team dynamics or the guest experience at Cove by Locke.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front Of House Assistant in Liverpool
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and professional side. Remember, this role is all about creating a welcoming atmosphere for our guests.
Tailor Your Experience: Make sure to highlight any previous hotel reception or food and beverage experience you have. We love seeing how your past roles have prepared you for this position, so connect the dots for us in your application!
Be Specific About Skills: Mention your familiarity with PMS and POS systems if you have it. We’re looking for someone who can hit the ground running, so being specific about your skills will help us see how you fit into our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Cove by Locke!
How to prepare for a job interview at Hosco
✨Show Your Warmth
As a Front of House Assistant, your first impression matters! Practice greeting someone with a smile and a friendly tone. Think about how you can make guests feel welcome and valued right from the start.
✨Know Your Stuff
Familiarise yourself with the hotel’s services, local attractions, and food offerings. Be ready to share recommendations and tips during the interview. This shows your passion for hospitality and that you’re prepared to enhance the guest experience.
✨Demonstrate Problem-Solving Skills
Think of examples where you've resolved guest concerns or handled difficult situations in the past. Highlight your ability to stay calm under pressure and how you escalated issues when necessary. This will show your potential employer that you can handle challenges effectively.
✨Emphasise Team Spirit
Talk about your experiences working in a team and how you contribute to a positive environment. Mention any instances where you supported colleagues or helped create a welcoming atmosphere. This aligns perfectly with the hotel's values and shows you’re a great fit for their team.