At a Glance
- Tasks: Supervise and train the Guest Experience Host Team while ensuring memorable guest service.
- Company: Join a community-focused hospitality brand that values simplicity and genuine experiences.
- Benefits: Competitive salary, bonus scheme, travel opportunities, and 22 days holiday.
- Other info: Flexible, tech-savvy role with excellent career development opportunities.
- Why this job: Be the go-to person for guests and create lasting impressions in a vibrant environment.
- Qualifications: Previous management experience in hospitality and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Guest Experience Supervisor - Cove Cannon Street London
We believe in simplicity, beauty and efficiency. Ever the curious, it’s about little things. Big things. Unexpected things. We are part of our local community and they are part of us. We believe in creating authentic, localised experiences for our guests.
A key member of the reception team supervising and training the Guest Services Executives, and providing a memorable guest service and genuine hospitality at every stage of the guest journey – from taking the initial reservation, to providing a warm welcome and making a lasting impression when our guests checkout.
Responsibilities
- Supervising in the absence of a manager on duty
- Training the Guest Experience Host Team
- Be the go-to person for our guests, contractors and visitors
- Providing memorable service at every stage of the guest journey
- Support the Guest Experience Manager to ensure that our Housekeeping and Maintenance Teams consistently achieve a high standard of apartments
- Respond to and act on guest reviews in a timely and professional manner
Qualifications
- Previous management experience within hospitality is highly desirable (hotels, student living, hostels, build to rent accommodation, including wider hospitality sectors etc).
- Engaging people manager who is able to collaborate and network with teams through building connections virtually and in person through fun and creative ways.
- Tech savvy, someone who does not shy away from tech-based resolutions and interaction.
- Clear verbal and written communication proficiency.
- Flexible and adaptable approach with a can-do attitude.
- Human‑like values inspired by our Courage to Question, Evolve and Be Human.
Benefits
- Competitive salary
- Bonus scheme
- Excellent travel and development opportunities
- 22 days’ holiday (plus the option to buy more)
- Wellbeing benefits (cash plan and an Employee Assistance Programme)
- Free nights in our properties
- Recognition schemes
- Pension (the tax efficient way)
- Sick pay
- Other benefits tailored to you
Experience: Not required
Languages: English – Advanced
Employment: Full-time
Head Host employer: Hosco
Cove Cannon Street London is an exceptional employer that prioritises simplicity, beauty, and efficiency in creating memorable guest experiences. With a strong focus on employee growth, we offer competitive salaries, excellent travel opportunities, and a supportive work culture that values collaboration and creativity. Join us to be part of a community-driven team where your contributions are recognised and rewarded, all while enjoying the vibrant atmosphere of London.
StudySmarter Expert Advice🤫
We think this is how you could land Head Host
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hosco. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hosco
Don't be shy about reaching out to Hosco directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head Host
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hosco and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hosco
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
