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- Tasks: Lead the Front Office team to create unforgettable guest experiences at The Hoxton.
- Company: The Hoxton is a vibrant hotel chain celebrating local culture and community.
- Benefits: Enjoy competitive salary, 28 days holiday, health cash plan, and retail perks.
- Why this job: Join a fun, supportive team where your passion for hospitality makes a difference.
- Qualifications: Experience in hospitality; familiarity with front desk systems is a plus.
- Other info: Immediate start available; opportunities for growth and volunteering.
The predicted salary is between 36000 - 60000 £ per year.
We are currently looking for an experienced Guest Service Manager to join us at The Hoxton, Southwark. This London borough is known for its colourful history. We have 192 bedrooms, 2 restaurants - Albie & Seabird and our first Working From location not just in London but Europe! Albie is our all-day neighbourhood dining spot, drawing inspiration from the French and Italian Riviera. Seabird is our rooftop restaurant on the 14th floor, boasting an impressive raw bar, London’s longest oyster list and panoramic views of the city.
What you’ll do:
- Support the running of our day to day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests.
- Lead your team by example, keeping them involved and motivated; help them feel empowered and supported.
- Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to ensure we have a full and happy house.
- Make sure everything is running smoothly and looking sharp, working with the team to find solutions to any hiccups.
What we’re looking for:
- Hotel or leisure related experience in a similar role.
- If you’re familiar with Opera or similar front desk operating system and understand GDS, that would be a big advantage.
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
- You want to be part of a team that works hard, supports each other and has fun along the way.
What’s in it for you:
- Competitive salary.
- 28 days holidays (inclusive of bank holidays), pension, and life insurance.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
- Confidential hotline for any support you require and a network of mental health first aiders.
- Excellent discounts across the Ennismore family for you and your nearest and dearest.
- Free night at The Hoxton every year and something extra when you hit the big milestones!
- Lots of opportunity to progress and switch it up as part of a global family of brands.
- Training to get you settled into your role, learning academies to broaden your skillset.
- Extra time off to volunteer with one of our partner charities.
- Regular team get-togethers, from our team drinks to our bi-annual parties.
- Enhanced family leave for when you’re expanding your family.
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
Department: Guest Relations
Experience: Required Languages: English – Advanced
Employment: Full-time
Starting time: Immediate start!
Guest Service Manager employer: Hosco
Contact Detail:
Hosco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Manager
✨Tip Number 1
Familiarise yourself with The Hoxton's unique culture and values. Understanding their emphasis on community and individuality will help you connect with the team during interviews and showcase how you align with their ethos.
✨Tip Number 2
Highlight your experience in hospitality, especially any roles where you've led a team or improved guest experiences. Be ready to share specific examples of how you've motivated staff or resolved guest issues effectively.
✨Tip Number 3
If you have experience with Opera or similar front desk systems, be prepared to discuss this knowledge in detail. Mention any specific situations where your technical skills helped streamline operations or enhance guest satisfaction.
✨Tip Number 4
Show your passion for hospitality by discussing recent trends or innovations in the industry. This demonstrates your commitment to staying informed and your eagerness to bring fresh ideas to The Hoxton.
We think you need these skills to ace Guest Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and guest services. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to create memorable experiences for guests.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and how it aligns with The Hoxton's values. Share specific examples of how you've positively impacted guests in previous roles and how you can bring that same energy to their team.
Showcase Relevant Skills: Mention any familiarity with front desk operating systems like Opera and GDS in your application. Highlight your problem-solving skills and ability to manage a team effectively, as these are crucial for the Guest Service Manager role.
Be Authentic: The Hoxton values individuality, so let your personality shine through in your application. Share what makes you unique and how you would contribute to the fun and supportive atmosphere they promote within their team.
How to prepare for a job interview at Hosco
✨Show Your Passion for Hospitality
Make sure to express your genuine enthusiasm for the hospitality industry during the interview. Share personal experiences that highlight your love for creating memorable guest experiences, whether it's through a great meal or a comfortable stay.
✨Demonstrate Leadership Skills
As a Guest Service Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've motivated and inspired your team in previous roles. Highlight any specific strategies you've used to empower your colleagues.
✨Familiarise Yourself with Relevant Systems
If you have experience with Opera or similar front desk operating systems, make sure to mention it. If not, do some research on these systems beforehand so you can speak confidently about how you would adapt to using them in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle guest complaints. Think of specific scenarios from your past experiences where you successfully resolved issues and left guests satisfied, and be ready to share those stories.
