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- Tasks: Welcome guests, manage check-ins, and deliver exceptional service across various hotel areas.
- Company: Join a vibrant hotel team dedicated to creating memorable guest experiences.
- Benefits: Competitive pay, flexible hours, and opportunities for growth in the hospitality industry.
- Other info: Dynamic work environment with a supportive team and diverse responsibilities.
- Why this job: Be the face of hospitality and make a real difference in guests' stays.
- Qualifications: Previous reception or food service experience and a passion for customer care.
The predicted salary is between 20000 - 25000 £ per year.
To co-operate and work with departmental colleagues and team members across the business, carry out tasks as designated and manage the day-to-day practical aspects of customer service in an organized, structured and professional way. As one of the first faces our guests see, you’ll play a key role in shaping their overall experience—from the moment they arrive to the moment they leave. Whether you’re checking someone in after a long journey, recommending your favourite dish, or serving drinks with a smile, you’ll be at the heart of delivering genuine, memorable hospitality. No two shifts are the same. One moment you might be handling bookings or answering guest enquiries at reception, and the next you’ll be on the floor supporting the restaurant or bar team during a busy service. To carry out all tasks and procedures in line with statutory requirements and ensure that customer service is provided in line with the business and performance objectives of the Hotel.
DUTIES AND RESPONSIBILITIES
- Reception & Guest Experience: Welcome guests with warmth, authenticity, and a personalised approach. Complete check-in and check-out efficiently using the hotel’s PMS. Assist with reservations, room allocation, and guest requests. Provide local knowledge, recommendations, and curated lifestyle tips. Handle billing, payments, and procedures accurately. Resolve guest concerns quickly and effectively, escalating when needed. Support lobby hosting duties: welcoming, socialising, and maintaining presentation.
- Food & Beverage Service (where applicable): Deliver high-quality service across breakfast, bar, restaurant, coffee bar, and grab & go. Prepare and serve coffees, drinks, and light food to brand standards. Host in F&B spaces: welcoming guests, explaining menus, ensuring great experiences. Maintain cleanliness, setup, and replenishment of F&B areas. Assist with orders, inventory checks, and receiving deliveries. Follow food safety, allergens, and hygiene procedures.
- General Operations & Team Support: Work flexibly across multiple areas depending on business needs. Support events, activations, and lifestyle programming. Ensure public areas remain clean, inviting, and on-brand. Maintain a positive, supportive, and inclusive team environment. Follow all hotel policies, safety procedures, and brand standards.
REQUIRED KNOWLEDGE, SKILLS & EXPERIENCE FOR THIS ROLE
- Experience: Previous hotel reception experience, experience in food and beverage services, experience using PMS and POS systems.
- Skills: Passion for hospitality and delivering memorable guest experiences. Positive, energetic, and adaptable personality. Strong communication skills and confidence in guest interaction. Ability to multi-task and remain calm under pressure. Willingness to learn across multiple operational areas.
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be all responsibilities of the job.
Hotel FOH Assistant (Reception team member) in Belfast employer: Hosco
Contact Detail:
Hosco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel FOH Assistant (Reception team member) in Belfast
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the layout, services, and local attractions. This way, when you chat with guests, you can offer personalised recommendations that make their stay unforgettable.
✨Tip Number 2
Practice your people skills! Role-play common guest interactions with friends or family. The more comfortable you are with check-ins, handling queries, and resolving issues, the more confident you'll be when it counts.
✨Tip Number 3
Show off your passion for hospitality! When you’re networking or interviewing, share stories about memorable guest experiences you've created or been part of. It’ll show potential employers that you truly care about making guests feel welcome.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it’s a great way to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Hotel FOH Assistant (Reception team member) in Belfast
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests. A warm and authentic tone can make a big difference.
Tailor Your Experience: Make sure to highlight any relevant experience you have in hotel reception or food and beverage services. We love seeing how your past roles have prepared you for this position, so be specific about your skills and achievements that align with our needs.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, you’ll find all the details you need about the role and our company culture there, which can help you tailor your application even more.
How to prepare for a job interview at Hosco
✨Know the Hotel Inside Out
Before your interview, do some research on the hotel. Familiarise yourself with its history, values, and any recent news. This will not only show your genuine interest but also help you answer questions about why you want to work there.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think of specific situations where you went above and beyond for a guest, as this role is all about creating memorable experiences.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult guests or managing multiple tasks under pressure. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally, reflecting the hotel's brand. A polished appearance shows that you take the opportunity seriously and understand the importance of hospitality.