At a Glance
- Tasks: Lead the Housekeeping team to ensure top-notch guest experiences and cleanliness standards.
- Company: Join a leading hospitality brand known for exceptional service and teamwork.
- Benefits: Competitive pay, career growth opportunities, and a vibrant work environment.
- Other info: Dynamic role with opportunities for training and advancement.
- Why this job: Make a real difference in guests' stays while developing your leadership skills.
- Qualifications: Strong communication, organisational skills, and a passion for hospitality.
The predicted salary is between 30000 - 40000 £ per year.
As part of the Housekeeping team, the Assistant Housekeeping Manager is proactively anticipating every guest’s needs and expectations. The Assistant Housekeeping Manager must possess outstanding hospitality, communication and organizational skills in addition to effective decision‑making abilities. Paying keen attention to detail, he/she is held fully accountable for the quality of their guests’ experience in Staterooms and public areas. Furthermore, the Assistant Housekeeping Manager is responsible for the operational management of all Housekeeping functions for top suites/lofts, assigned decks and daily operational aspects and the cleaning activities of public/crew areas including the pool deck.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Responsible for meeting or exceeding all KPIs that are directly influenced by this role.
- Ensures ROYAL WAY, Safety, Environmental and other company policies and standards are consistently maintained.
- Maintains constant front‑of‑house presence and utilises the stateroom/suite inspection processes in accordance with company standard operating procedures.
- Ensures staterooms/suites and Lofts (Oasis/Quantum class only) are maintained to brand standards, including cleanliness, maintenance, presentation, collateral, and general set up standards for daytime and evening/turndown service.
- Oversees the Bell station during peak times and when scheduled in accordance with company standard operating procedures.
- Ensures feedback is delivered in a constructive and appropriate manner with emphasis on positive reinforcement.
- Supervises all cleaning processes in the public/crew areas and at the Pool Deck.
- Inspects cleaning preparation to maintain quality standards and sanitation regulations about public areas.
- Monitors the care, use and maintenance of all equipment, machinery, supplies, etc.
- Works in conjunction with Housekeeping Manager to supervise and monitor luggage handling process for smooth Embarkation and Disembarkation process.
- Directs, coaches, supports, supervises, and evaluates (in conjunction with the Assistance Executive Housekeeper/ Executive Housekeeper) the performance of all direct reports.
- Manages the assignment of duties, responsibilities, and workstations to his/her staff.
- Observes and evaluates staff and work procedures to ensure quality standards and services are met.
- presents any overtime needs to Executive Housekeeper for final approval.
- Collaborates with the Housekeeping Manager and Executive Housekeeper to review the requirements of the day’s schedule.
- Provides prompt inputs/feedback to Housekeeping Administrator to update the guest log.
- Ensures all guest issues are recorded and resolved in a timely manner.
- Hosts a daily pre‑shift meet with direct reports to review the upcoming day, any changes and/or revisions to programming based on itinerary, and weather conditions.
- Responsible for auditing crew timecards.
- Attends meetings, training activities, courses and all other work‑related activities as required.
- Conducts daily inspections in the areas assigned.
- Fills out performance evaluations.
- Responds to guest concerns in a considerate, professional, and positive manner by showing empathy and listening actively.
- Takes ownership of guest concerns, by following‑up and ensuring complaints are resolved to the guest’s satisfaction.
- Aware of, and/or acquires the necessary knowledge to comply with the ship’s standard operation, to assist guests and crew with inquiries.
- Responsible for Sanitation Logs and SQM Logs.
- Achieving ratings/targets that are set by the company.
- Performs inventories of linen, amenities etc. once a month or as often as needed.
- Conducts/oversees on‑the‑job trainings with new hire subordinates or employees on cross training.
- Responsible for cost containment through the proper use, handling and maintenance of records, reports, supplies and equipment.
- Creates and submits requisitions, views requisition estimates for product replacements, supplies, purchases, etc. and forwards to the Executive Housekeeper for final approval.
- Conducts constant workstations/locker inspection to ensure items are correctly stored to minimise deterioration and waste.
- Provides first line supervision to ensure speed and accuracy of services in accordance with The Royal Way.
Experience: Required Employment: Full‑time
Assistant Housekeeping Manager employer: Hosco
As an Assistant Housekeeping Manager, you will thrive in a dynamic and supportive work environment that prioritises exceptional guest experiences and employee development. Our company fosters a culture of teamwork and excellence, offering comprehensive training programs and opportunities for career advancement, all while ensuring a safe and enjoyable workplace on board. Join us to be part of a dedicated team that values your contributions and encourages personal growth in the vibrant hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Housekeeping Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hosco. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hosco
Don't be shy about reaching out to Hosco directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Housekeeping Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hosco and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hosco
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
