At a Glance
- Tasks: Deliver exceptional customer service and manage spa appointments with a friendly approach.
- Company: Join the HSpa team at Horwood House Hotel, a welcoming and professional environment.
- Benefits: Enjoy competitive pay, employee discounts, and a company pension.
- Other info: Flexible full-time or part-time roles available with great career growth opportunities.
- Why this job: Be part of a wellness-focused team and create memorable experiences for guests.
- Qualifications: Previous customer service experience and a passion for hospitality are essential.
The predicted salary is between 26436 - 26436 £ per year.
Apply for Spa Receptionist at Horwood House Hotel in Milton Keynes, ENG, GB. This Full time on site position offers great opportunities for career growth.
Overview
We are seeking a professional and friendly Spa Receptionist to join our HSpa team.
The Spa Receptionist is responsible for delivering exceptional customer service to guests, managing appointments, and assisting in the day-to-day operations of the spa.
They create a welcoming atmosphere, handle client inquiries, and ensure that all administrative duties are completed efficiently and accurately.
The role requires multitasking, attention to detail, and a passion for wellness and hospitality.
Responsibilities
- Guest
Services: Greet guests warmly as they arrive at the spa and make them feel welcome.
Provide information about spa services, treatments, and packages.
Handle client inquiries, both in person and over the phone, regarding services, pricing, and availability.
Maintain a calm and welcoming environment for clients, ensuring a pleasant spa experience.
- Appointment
Scheduling: Manage and coordinate appointments using spa software or scheduling systems.
Confirm and reschedule appointments as necessary.
Ensure all necessary details for each appointment are accurately recorded (service type, client preferences, special requests).
Prepare client treatment rooms by ensuring everything is set up in accordance with the scheduled services.
- Administrative
Duties: Handle billing, processing payments (cash, credit, or gift cards), and issuing receipts.
Assist with spa-related paperwork, such as client intake forms, consent forms, and membership agreements.
Maintain accurate records of guest information and appointment history in the spa management system.
Ensure all client personal information is kept confidential and secure.
- Sales & Upselling: Assist in promoting retail products and services (e. g., skincare products, membership packages, or seasonal promotions).
Upsell spa services or recommend additional treatments to clients to enhance their spa experience.
Process retail transactions and maintain a tidy retail display.
- Facility
Maintenance: Ensure the reception area is neat, organized, and inviting.
Monitor inventory of spa supplies (e. g., towels, toiletries) and notify management when stock needs replenishing.
Ensure that spa ambiance (lighting, music, temperature) is always appropriate for guest relaxation.
- Communication & Teamwork: Coordinate with therapists, estheticians, and other spa staff to ensure smooth operations.
Communicate effectively with other team members to ensure that clients receive the best possible service.
Handle any complaints or concerns from guests with professionalism and escalate to management if necessary.
- Key Skills and Qualifications
- Customer Service: Excellent interpersonal and communication skills, with a focus on creating a positive guest experience.
- Experience and
Education: Previous experience in a receptionist or customer service role (preferably in a spa, wellness center, or hospitality setting).
High school diploma or equivalent required; additional certifications in hospitality or wellness-related fields a plus.
- Experience with scheduling software or spa management software is highly preferred.
- Working Conditions
- Full-time or part-time positions available.
- Must be available to work weekends, evenings, and holidays as needed.
- Ability to stand for extended periods and perform light physical duties (e. g., light lifting, restocking).
- Multitasking: Ability to manage multiple tasks simultaneously, including answering phones, scheduling appointments, and handling transactions.
- Organization: Highly organized, with strong attention to detail and accuracy.
- Computer Skills: Proficiency with spa management software, Microsoft Office Suite, and general office equipment (e. g., phone systems, fax machines).
- Sales Ability: Ability to upsell products and services in a non-pushy, informative manner.
- Professional Appearance & Demeanor: Maintaining a polished, professional appearance and demeanor at all times.
- Problem-Solving: Capable of addressing guest issues or complaints and finding effective solutions quickly.
- Team Player: Ability to collaborate with colleagues and contribute to a positive team environment.
- Job Types
- Full-time, Part-time
- Pay
Benefits
- Company pension
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Referral programme
- Work Location
- In person
- #J-18808-Ljbffr
Spa Receptionist at Horwood House Hotel in Milton Keynes employer: Horwood House Hotel
Horwood House Hotel is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development within the hospitality sector. Located in Milton Keynes, our spa team thrives on delivering outstanding customer service while enjoying benefits such as a company pension, employee discounts, and a supportive environment that encourages teamwork and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Receptionist at Horwood House Hotel in Milton Keynes
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Horwood House Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Horwood House Hotel
Don't be shy about reaching out to Horwood House Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Spa Receptionist at Horwood House Hotel in Milton Keynes
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Horwood House Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Horwood House Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
