At a Glance
- Tasks: Drive revenue and maximise conversion rates through client engagement and strategic analysis.
- Company: Horwood House, a stylish independent hotel with a focus on personalised service.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Exciting opportunities to build relationships and enhance your career in hospitality.
- Why this job: Join a vibrant team and make a real impact on the hotel's success.
- Qualifications: Strong communication skills and a results-driven attitude towards sales.
The predicted salary is between 36000 - 60000 £ per year.
Horwood House is more than just a hotel. With over 100 stylish bedrooms, 15 versatile meeting and event spaces, a state-of-the-art spa, and a destination restaurant, we offer an exceptional experience for leisure, business, and events. As a privately owned, independent hotel, we pride ourselves on warm, personalised service and a forward-thinking approach.
Main Purpose of the Role
Demonstrate a strong focus and drive to deliver and exceed revenue objectives and maximise conversion to achieve budget. Regular analysis of the business.
Key Responsibilities and Duties
- Conduct client showrounds, support fam trips and drive a high conversion rate.
- Support large enquiries and ensure all new enquiries are dealt with within response time, fully qualified and complete with a full proposal based on client requirements.
- Responsible for negotiating with organisers and understanding key buying factors.
- Practise efficient and effective yield management in line with guidelines and maximise every sales opportunity, upselling wherever possible.
- Support the qualifying and chasing of key pieces of business.
- Ensure effective diary management, all rates quoted are in line with the hotel sell strategy, and control option business to maintain a clean diary and optimise conversion levels.
- Work closely with the Proactive Sales Team, passing on qualified leads for potential new clients and building relationships with existing clients to seek further opportunities.
- Meet and greet clients on arrival for their event and build strong customer relationships to ensure repeat business.
- Analyse refused business and ensure any denied business is for the right commercial reasons.
- Conduct regular re-book calls on all confirmed and lost business.
- Carry out regular competitor calls to analyse pricing and availability trends to support strategy setting.
- Support regular conversion days with the team and drive a hungry sales attitude in the office.
- Understand the competitive marketplace and suggest strategies to ensure the hotel stays ahead.
- Maintain a full understanding of the hotel’s annual sales budget to drive business forward and meet revenue targets.
- Complete daily gap analysis.
Skills Required
- Positive, proactive attitude with strong communication skills.
- Ability to multitask and prioritise workload effectively.
- Excellent relationship-building skills.
- Hungry, results-driven attitude towards sales success.
Conversion Manager in Milton Keynes employer: Horwood House Hotel
At Horwood House, we foster a vibrant work culture that prioritises personalised service and innovation, making us an exceptional employer for those in the hospitality industry. Our team enjoys a supportive environment with ample opportunities for professional growth, alongside competitive benefits and the chance to work in a stunning location that combines leisure and business seamlessly. Join us to be part of a dedicated team that values your contributions and encourages a results-driven approach to success.
StudySmarter Expert Advice🤫
We think this is how you could land Conversion Manager in Milton Keynes
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Horwood House Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Horwood House Hotel
Don't be shy about reaching out to Horwood House Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Conversion Manager in Milton Keynes
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Horwood House Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Horwood House Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
