Operations Administrator in Bradford

The Administrator role is designed to provide administrative support in relation to the operational day to day running of the practice. The postholder will work with managers with the aim to run an efficient administration service to clinical staff and together with other non-clinical staff will aim to develop systems and processes that will enhance service provision to patients.

Main duties of the job:

• Supporting the practice with admin support to ensure smooth running of the Practice.
• To be the main point of contact and deliver an efficient administration service for the practice.
• Assist in Human resources.
• Recall administration.
• CQC administration.
• Invoice administration.

About us:

We are a friendly, supportive, and family-focused practice serving almost 16,000 patients across our two surgery sites in BD4 and BD7. Our team of 48 staff work closely together with a shared commitment to providing excellent patient care and creating a positive workplace for everyone. We believe in equal care for every patient and equal respect for every staff member.

Job responsibilities:

• Assist the Practice Manager with recruitment of administrative staff, placing adverts, preparing shortlisted CVs, pre-screening CVs.
• Responsible for obtaining administrative paperwork for new starters including GP locums.
• Provide inductions for new staff joining the practice.
• Maintain records of attendance of training courses for staff.
• Take minutes of the meeting for the practice management team meetings and Admin team meetings.
• Organise meetings and training events.
• Process complaints administration and log complaints on the spreadsheet.
• Update the website regularly ensuring that the site is up to date.
• Responsible for ordering administrative consumables and stationary required by the practice.
• Organise social events, refreshments, cards, certificates and flowers for the practice.
• Contact patients and book appointments for diabetes recall Level 2 appointments and process admin referrals.
• Meeting weekly with Dr Harrison and APM for updates.
• Arrange relevant site visits for Health & Safety, Fire, Calibration of Equipment, PAT testing, Infection Prevention inspections etc.

Confidentiality:

In the course of seeking treatment, patients entrust us with sensitive information in relation to their health and other matters. All such information from any source is to be regarded as strictly confidential.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment.

Quality:

The post-holder will strive to maintain quality within the Practice.

Communication:

The post-holder should recognise the importance of effective communication within the team.

Contribution to the Implementation of Services:

The post-holder will apply Practice policies, standards and guidance.

Person Specification:

• Practical experience of office admin.
• Good sound basic education (GCSE Maths or Equivalent, GCSE English or equivalent).
• Customer Service experience.
• Excellent telephone communicator.
• IT literate: MS Office/Word/Excel.
• Ability to deal with difficult patients.
• Experience of busy working environment.
• Understanding of the need for strict confidentiality.
• Experience of SystmOne.
• Working knowledge of medical terminology.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.