At a Glance
- Tasks: Interact with patients, provide information, and support NHS services.
- Company: Horton Park Medical Practice, a welcoming inner city healthcare provider.
- Benefits: Gain valuable experience, training, and potential for full-time roles.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Kickstart your career in the NHS while making a real difference to patients.
- Qualifications: GCSEs in English and Maths at grade 4 or above.
The predicted salary is between 13500 - 16500 £ per year.
The purpose of the Apprentice Care Navigator is to interact with patients to provide and process information in response to enquiries, concerns and requests about the NHS and practice services. If you want to kick start your career within the NHS, this is a great opportunity!
About the Employer
Horton Park Medical Practice is an inner city practice providing Personal Medical Services to patients living within the practice area.
What You'll Do
- Work as part of the Care Navigation in a professional manner to provide high quality Patient Services Team, administration and support services to all clients, visitors, GPs and Allied Health Professionals.
- Provide a professional call handling service and associated administration duties.
- Embed and sustain an ethos of care navigation throughout the team; providing advice and guidance and signposting patients to the most appropriate clinician/service.
- Receive and greet patients, i.e. clients and visitors to the practice, in a welcoming and professional manner in line with Horton Park's welcoming procedure and act as a point of contact between patients, clients, healthcare professionals, visitors, the GPs, Partners and Practice Staff.
- Engage with patients/clients; provide advice and proactively signpost patients and clients to the most appropriate clinician/service (care navigation).
- Deal with any verbal queries, concerns or complaints from patients, clients, visitors professionally and elevate to the Patient Services Manager as appropriate.
- Ensure reception, waiting areas and clinical rooms are maintained in a clean and tidy state, preparing and tidying rest and meeting areas when requested, including the making of drinks and washing up.
- Receive payments from patients and clients for non-NHS services in line with Horton Park’s procedures.
- Answer/make/assist telephone calls in a professional manner ensuring important/appropriate information is documented and redirected accordingly and accurately take messages.
- Identify callers or patients who may present face-to-face requiring an immediate emergency response and refer to appropriate clinician, emergency ambulance service or A&E department.
Administration
- Provide accurate and up to date information to answer the enquiries of patients, clients and visitors where necessary seeking the advice of others, responding to and/or redirecting all patient and visitor requests accordingly.
- Accurately maintain and update appointment systems, booking in patients and visitors in line with practice appointments and visitors procedures.
- Undertake registrations/deductions of patients at the practice following Horton Park’s procedures; receiving, checking forms and providing advice as required.
- Undertake a variety of administration duties including preparing and printing repeat prescriptions according to standard operating procedures at patient’s request, distributing prescriptions, photocopying, emailing, text messaging services, filing, preparation of letters for posting and clerical support to others within the practice.
- Set up new patient records on the clinical system, updating of patient details and entry of identified clinical data (including read codes) to medical records.
- Maintain stationery in all medical and treatment rooms including the re-ordering of such items.
- Arrange for an ambulance for patients as and when requested by the clinician.
- Notify the Patient Services Manager of any equipment or IT failures or faulty equipment.
- Receive and distribute external and internal post, including all incoming general emails, redirecting mail as appropriate.
General
- Attend meetings as required.
- Provide holiday and sickness cover for front of house and other administration duties as required.
- Advise the Patient Services Manager of any problems and take appropriate action as directed.
Training Outcome
Progression onto a full-time administration/reception role within the team.
Skills Required
- Communication skills
- IT skills
- Customer care skills
- Team working
- Initiative
- Non-judgemental
- Patience
- Work under pressure
Qualifications
- Essential - GCSE - English - 4
- Essential - GCSE - Maths - 4
Course Information
- Course: Customer service practitioner (level 2)
- Level: 2
- Route: Sales, marketing and procurement
- Apprenticeship Level: Intermediate
Working Arrangements
- Working Week: Monday- Friday 30 hours either mixed shifts 8am- 1pm or 1pm- 6pm.
- Expected Duration: 1 Year
- Training Provider: NATIONAL BUSINESS COLLEGE LIMITED
Apprentice Care Navigator employer: HORTON PARK MEDICAL PRACTICE
Horton Park Medical Practice is an excellent employer for those looking to start their career in the NHS, offering a supportive work culture that prioritises patient care and professional development. Employees benefit from comprehensive training opportunities, a collaborative team environment, and the chance to make a meaningful impact in the community. Located in an inner-city area, the practice provides a dynamic setting where staff can grow and thrive while delivering essential services to patients.
Contact Details:
HORTON PARK MEDICAL PRACTICE Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Care Navigator
✨Get Involved in Your Local Health Community
Dive into local health and community events where health administrators gather. Not only can you meet professionals, but you can also discover apprenticeship opportunities that may not be advertised online. Networking at these events can help us get our foot in the door and show our passion for the field!
✨Utilise University Career Services
If you're in an educational setting, tap into university career services that often host career fairs and employer meet-ups specifically for health sciences. These events are goldmines for apprenticeship listings and can directly connect us with representatives from companies like HORTON PARK MEDICAL PRACTICE.
✨Join Relevant Online Forums and Groups
Connect with online communities that focus on health sciences administration. Platforms like Reddit or even specific Facebook groups can provide insider information about upcoming apprenticeships, tips on interviews, and even mentorship opportunities from industry veterans.
✨Direct Applications Are Key!
Don't hesitate to apply directly through the website of HORTON PARK MEDICAL PRACTICE. Many apprenticeship opportunities might not be widely advertised. A proactive application approach lets us showcase our enthusiasm and skills directly to the employer, which can set us apart from the competition!
We think you need these skills to ace Apprentice Care Navigator
Some tips for your application 🫡
Show Off Your Passion for Health Sciences:In your cover letter, make sure to highlight why you're passionate about health sciences. Mention any relevant coursework or experiences that sparked your interest in this field. We want to see that you’re not just looking for any apprenticeship, but specifically one in health sciences administration!
Emphasise Relevant Qualifications:For a role in health sciences administration, it’s a good idea to list any courses, certifications, or volunteer work you’ve done that’s related to healthcare or administration. Even if it's just shadowing a professional or helping out at a local clinic, show us that you've got the basics down and a keen interest in the health sector.
Make It Personal and Relatable:In your application, share a short personal story that connects you to health sciences. Maybe a family member’s experience with healthcare inspired you or a volunteer project made you see the impact of health administration. We love to hear personal stories because they make your application stand out and feel genuine.
Be Clear About Your Goals:Since this is an apprenticeship, it’s important to state what you hope to learn and achieve during your time with us at HORTON PARK MEDICAL PRACTICE. Be specific about the skills you want to develop and how they align with your career aspirations in health sciences. This shows you’re committed to your professional growth and know what you want out of this experience!
How to prepare for a job interview at HORTON PARK MEDICAL PRACTICE
✨Understanding the Health Sciences Landscape
Dive into the specifics of health sciences administration before your interview at HORTON PARK MEDICAL PRACTICE. Familiarise yourself with relevant policies, regulations, and management practices in healthcare environments. This will not only impress your interviewers but also show your genuine interest in the field.
✨Showcase Your Organisational Skills
As an apprentice, they’ll be looking for your ability to juggle tasks and manage time effectively. Bring along examples of how you’ve previously handled multiple responsibilities, whether that’s through school projects or extracurricular activities. Demonstrating your organisational prowess will give you an edge.
✨Prepare for Scenario-Based Questions
Expect some scenario-based questions in your interview. Prepare for situations related to patient confidentiality, teamwork in a healthcare setting, or even managing conflicts. Practising these thoughtful responses will help you shine and demonstrate your problem-solving abilities.
✨Emphasise Your Willingness to Learn
As an apprentice, your eagerness to learn is crucial. Make sure to convey your motivation for exploring the ins and outs of health sciences administration during the interview. Discuss what areas you’re excited to dive into, and ask about the learning opportunities available at HORTON PARK MEDICAL PRACTICE.
