At a Glance
- Tasks: Ensure responsive repairs service is customer-focused and compliant with health and safety.
- Company: Join Horton Housing, a supportive organisation dedicated to community care.
- Benefits: Enjoy a competitive salary, 6 weeks annual leave, and access to an Employee Assistance Programme.
- Other info: Flexible working environment with a commitment to equality, diversity, and inclusion.
- Why this job: Make a real difference in people's lives while developing your skills in property services.
- Qualifications: Excellent communication skills and experience in diagnosing building defects required.
The predicted salary is between 29509 - 29509 £ per year.
Fieldhead Business Centre, 18-24 St Martins Avenue, Bradford, BD7 1LG
Are you experienced in Property Services with a passion about customer care & service? Then this role is for you! Horton Housing are currently recruiting for two experienced Property Services Officers on a full time permanent contract. The annual salary for this role is £29,509 per annum. You will also be entitled to 6 weeks annual leave (plus bank holidays) and full access to our Employee Assistance Programme.
Reporting to the Property Services Contact Centre Manager, the successful candidates will be responsible for ensuring that the responsive repairs service provided to tenants and colleagues remains customer focused and health and safety compliant. You will also undertake Home Condition Surveys and Housing Health and Safety Rating System surveys, as well as pre and post inspections of responsive and empty property repairs, assisting the Contact Centre Manager in undertaking contractor reviews.
Essential Skills and Experience
- Excellent communication skills, with the ability to accurately record data
- Recent experience of diagnosing common building defects, specifying repairs, and monitoring contractor performance
- Passionate about customer care & service
- A relevant qualification or willingness to work towards an appropriate formal qualification
- Ability to climb ladders & work in confined spaces (basement cellars/ roof spaces)
- Ability to work on own initiative
- A full driving license and access to a vehicle that is insured for business use
Desirable Skills and Experience
- Experience of working in a social or supported housing environment
- Experience of working in compliance with HSE guidance and relevant legislation
In addition to the above, it is expected that you will:
- Have a commitment to Equality, Diversity and Inclusion
- Are willing to undertake any further training required
- Are able to work flexibly to meet the needs of the service/department
Horton Housing is committed to safe and fair recruitment, safeguarding and protecting the people that we support. The majority of positions here at Horton will require a fully completed application form and an enhanced DBS check to identify and reject applicants who are unsuitable to work with vulnerable people, children and young people. This role requires a full UK driving licence and access to a vehicle that can be insured for business use. Please be aware that Horton Housing Association is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
Closing date for applications: 8th June 2026
Property Services Officer in Bradford employer: Horton Housing
Horton Housing is an exceptional employer that prioritises employee well-being and professional development, offering a competitive salary of £29,509 per annum along with generous benefits such as 6 weeks of annual leave and access to an Employee Assistance Programme. Our inclusive work culture fosters a commitment to customer care and service excellence, while providing opportunities for growth in the property services sector within the vibrant community of Bradford.
StudySmarter Expert Advice🤫
We think this is how you could land Property Services Officer in Bradford
✨Tip Number 1
Get to know the company! Research Horton Housing and understand their values, especially around customer care and service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work as a Property Services Officer at Horton Housing.
✨Tip Number 3
Prepare for common interview questions related to property services and customer care. Think about specific examples from your past experience that demonstrate your skills in diagnosing building defects and ensuring compliance with health and safety regulations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about the role and ready to take the next step in your career.
We think you need these skills to ace Property Services Officer in Bradford
Some tips for your application 🫡
Show Your Passion for Customer Care:Make sure to highlight your passion for customer service in your application. We want to see how you’ve gone above and beyond for customers in the past, so share specific examples that demonstrate your commitment!
Be Clear and Concise:When filling out your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff – we want to know what makes you a great fit!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your responses to the Property Services Officer role. Mention relevant experiences and skills that align with the job description, showing us why you’re the perfect match.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and you can easily track your application status there too!
How to prepare for a job interview at Horton Housing
✨Know Your Stuff
Make sure you brush up on your knowledge of property services and customer care. Familiarise yourself with common building defects and the Housing Health and Safety Rating System. This will help you answer questions confidently and show that you're passionate about the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly. Think of examples from your past experiences where you effectively communicated with tenants or colleagues, especially in challenging situations.
✨Demonstrate Your Initiative
Be prepared to discuss times when you've taken the initiative in your previous roles. Whether it was diagnosing a repair issue or improving a process, showing that you can work independently will impress the interviewers.
✨Emphasise Your Commitment to Diversity
Horton Housing values equality, diversity, and inclusion. Be ready to talk about how you’ve contributed to these principles in your past roles. This could be through teamwork, understanding diverse needs, or any relevant training you've undertaken.
