At a Glance
- Tasks: Lead insights and engagement to improve services using data and lived experiences.
- Company: Join Horton Housing, a forward-thinking organisation dedicated to community support.
- Benefits: Enjoy a competitive salary, 6 weeks annual leave, and flexible working options.
- Other info: Opportunity for professional growth in a supportive and inclusive environment.
- Why this job: Make a real difference by turning data into actionable insights for service improvement.
- Qualifications: Strong analytical skills and experience in producing clear reports for senior leaders.
The predicted salary is between 33218 - 33218 £ per year.
Horton Housing is currently recruiting for an experienced Insights & Engagement Manager who will provide strategic leadership for involvement and engagement and insight functions, turning lived experience and data into clear recommendations that drive service delivery improvement, learning, and strategic decision-making. The successful candidate will be accountable for delivering Horton Housing's involvement and engagement strategy, providing analysis of complaints and TSM themes to support organisational learning and improvement and producing insight that informs service development. This is a permanent position with an annual salary of £33,218.00. You will also be entitled to 6 weeks paid annual leave (plus bank holidays) and full access to our Employee Assistance Programme. This role also offers flexible and hybrid working arrangements.
Essential Skills and Experience
- Assurance through high level analysis and reporting for senior leadership and governance, balancing competing priorities, and driving measurable improvements.
- Strong analytical skills, with experience of gathering, interpreting, and triangulating qualitative and quantitative data to identify themes, trends, and causation.
- Experience of producing clear insight reports and recommendations for senior leaders and/or boards, presenting complex information in an accessible way.
- Ability to plan, prioritise and deliver work to deadlines, managing multiple pieces of work under your own initiative with minimal supervision.
- Excellent written communication skills, including the ability to draft policies, frameworks, reports and guidance.
- Evidence of influencing and building effective relationships across teams/departments.
- Competence in using digital tools to manage data and produce insight (e.g., Excel, survey tools, presentation/organisational software).
- Commitment to equality, diversity and inclusion, with an understanding of trauma-informed and person-centred practice.
Additional Expectations
- Maintain professional boundaries.
- Be willing to undertake any further training required.
- Be able to work flexibly to meet the needs of the service/department.
Horton Housing is committed to safe and fair recruitment, safeguarding and protecting the people that we support. The majority of positions here at Horton will require a fully completed application form and an enhanced DBS check to identify and reject applicants who are unsuitable to work with vulnerable people and children or young people. This role requires a full UK driving licence and access to a vehicle that can be insured for business use. Please be aware that Horton Housing Association is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
Closing date for applications: 1st June 2026.
Insights & Engagement Lead - Data-Driven Service Improvement in Bradford employer: Horton Housing Association
Horton Housing is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture that values diversity and inclusion. With flexible and hybrid working arrangements, generous annual leave, and access to an Employee Assistance Programme, we empower our team to thrive while making a meaningful impact in the community. Join us in driving service improvement through data-driven insights and be part of a dedicated organisation committed to safeguarding and supporting vulnerable individuals.
Contact Details:
Horton Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Insights & Engagement Lead - Data-Driven Service Improvement in Bradford
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work at Horton Housing or similar organisations. A friendly chat can lead to insider info about the role and even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to insights and engagement. Think about how you can showcase your analytical skills and experience with data-driven decision-making.
✨Tip Number 3
Showcase your passion for equality, diversity, and inclusion during your conversations. Share examples of how you've applied these principles in your previous roles to resonate with their values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Horton Housing.
We think you need these skills to ace Insights & Engagement Lead - Data-Driven Service Improvement in Bradford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Insights & Engagement Lead. We want to see how you can turn data into actionable insights that drive service improvement.
Showcase Your Analytical Skills:Since this role requires strong analytical abilities, be sure to include examples of how you've gathered and interpreted both qualitative and quantitative data in your previous roles. We love seeing real-life applications of your skills!
Communicate Clearly:Your written communication skills are crucial for this position. When drafting your application, ensure that your language is clear and accessible, especially when discussing complex information. We appreciate straightforwardness!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Horton Housing Association
✨Know Your Data
Make sure you’re familiar with the types of data Horton Housing uses. Brush up on how to gather, interpret, and present both qualitative and quantitative data. Being able to discuss specific examples of how you've turned data into actionable insights will really impress them.
✨Showcase Your Reporting Skills
Prepare to talk about your experience in producing clear insight reports. Think of a time when you presented complex information to senior leaders. Be ready to explain how you made it accessible and what impact it had on decision-making.
✨Demonstrate Relationship Building
Horton Housing values effective relationships across teams. Come prepared with examples of how you’ve influenced others or collaborated on projects. Highlight your ability to work under your own initiative while still being a team player.
✨Emphasise Your Commitment to Inclusion
Familiarise yourself with trauma-informed and person-centred practices. Be ready to discuss how you’ve incorporated these principles into your work. Showing that you understand and value equality, diversity, and inclusion will resonate well with them.
