P/T Receptionist/Administrator in Dartford

Job description

Job responsibilities

Key Responsibilities

• Maintain a thorough understanding of, and adhere to, all Practice procedures and protocols, ensuring knowledge is kept up to date
• Work consistently in accordance with written protocols

Administration Duties

• Retrieve and file patient notes as required
• File incoming post within medical records where necessary
• Scan and upload letters to patient records
• Accurately code information from scanned documents onto patient records, as directed by GPs or in line with Practice protocols
• Record patient interactions appropriately, including telephone and in-person encounters
• Monitor and action tasks within Mail Manager, including setting recalls, contacting patients, requesting repeat tests, and booking appointments with the phlebotomist where required
• Contact patients by telephone on behalf of GPs and record outcomes accurately

Reception Duties

• Welcome and assist patients in a professional and friendly manner
• Process repeat prescriptions in line with Practice protocols
• Issue completed prescriptions, ensuring patient identity is verified
• Provide cover across all reception positions as needed
• Maintain a good working knowledge of the Practice boundary area
• Communicate test results to patients in person or by telephone, following Practice protocols
• Send requested information via secure email in accordance with safe haven procedures

Appointments

• Process appointment requests (both urgent and routine) via telephone and in person, in line with Practice protocols
• Cancel and rearrange appointments or clinics at short notice when required
• Manage and process home visit requests according to Practice procedures

Person Specification

Experience

Essential

• Excellent communication and interpersonal skills.
• Friendly, professional and empathetic manner when dealing with patients and colleagues.
• Good telephone skills and confidence handling a high volume of calls.
• Strong organisational and time management skills.
• Ability to work accurately under pressure in a busy environment.
• Good IT skills, including Microsoft Office and email systems.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Experience of providing excellent customer service.
• Good standard of literacy and numeracy.
• Ability to work effectively as part of a team.
• Reliable, punctual and flexible approach to work.

Desirable

• Previous GP practice, NHS or healthcare reception experience.
• Knowledge of EMIS Web, ANIMA or other clinical systems.
• Understanding of NHS services and patient pathways.
• Experience of appointment booking and managing patient enquiries.
• Knowledge of data protection and patient confidentiality requirements.

Qualifications

Essential

• Candidates must be computer literate, although full training on our EMIS clinical system will be provided. Applicants must be flexible and willing to provide cover for colleagues' sickness absence and annual leave, occasionally at short notice.

Desirable

• Previous experience is desirable; however, more importantly, candidates must be team players who are willing to learn and able to multitask effectively.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Horsmans Place Surgery

Address

Instone Road

Dartford

DA1 2JP

United Kingdom

Employer's website

https://www.horsmansplacesurgery.co.uk/ (Opens in a new tab)