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- Tasks: Support the growth of our commercial customer base through excellent service and marketing.
- Company: Join Horsham District Council, a friendly and supportive workplace focused on community and growth.
- Benefits: Enjoy 28 days annual leave, flexible working, discounts, and a generous pension scheme.
- Why this job: Be part of a dynamic team making a real impact in waste management and customer relations.
- Qualifications: Strong communication skills and a proactive attitude are essential; customer service experience is a plus.
- Other info: Apply by 29th April 2025; showcase your experience clearly to stand out!
Horsham District Council is looking for a Commercial Waste Sales Support Officer to be part of our Commercial Waste team to support the growth of the business. As Commercial Waste Sales Support Officer, you will be working with the Commercial Waste team to support the growth and retention of our commercial customer base. This will include providing excellent customer service and building rapport with customers and internal and external stakeholders.
You will be required to undertake warm lead marketing exercises and provide support to the Commercial Waste Manager on potential areas of growth or new commercial ventures within the Recycling and Waste department.
To succeed as Commercial Waste Sales Support Officer, you will possess good communication and interpersonal skills as well as a pro-active approach and a flexible can-do attitude to assisting where required. You must be able to demonstrate exceptional customer service skills to both businesses and residential customers.
About us: We have a friendly and supportive working environment and being a smaller Council, you can really get to know everybody. We encourage and support our employees to have a healthy work-life balance by offering 28 days' (207.2 hours) annual leave plus bank holidays (pro-rata), and flexible/hybrid working options where applicable. We offer a generous benefits package including an online platform offering discounts from online retailers and access to a car lease scheme. Staff are also eligible to join the Local Government Pension Scheme (LGPS), where the Council contributes circa 20% of pensionable salary.
To support employees' professional development, the Council provides reimbursement for professional subscriptions and a number of training opportunities, including extensive in-house learning resources, short courses, Apprenticeships, and qualifications such as Institute of Leadership & Management (ILM) and Master of Business Administration (MBA).
To apply: If you would like to apply for the role, we highly recommend you show clearly within the 'Experience Section' of the application form how you meet the essential criteria detailed within the Role Profile when applying. If you do not make this clear, it is unlikely you will be shortlisted for interview.
Closing date: 29th April 2025 at 12.00.
Sales & Customer Support Officer employer: Horsham District Council
Contact Detail:
Horsham District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Customer Support Officer
✨Tip Number 1
Familiarise yourself with the commercial waste sector and the specific services offered by Horsham District Council. Understanding the nuances of their offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Horsham District Council, especially those in the Commercial Waste team. They can provide valuable insights into the company culture and expectations, which can be beneficial for tailoring your approach.
✨Tip Number 3
Prepare to discuss specific examples of how you've provided excellent customer service in previous roles. Highlighting your interpersonal skills and proactive attitude will resonate well with the hiring team.
✨Tip Number 4
Research recent developments in recycling and waste management, particularly any initiatives that may relate to commercial waste. Being knowledgeable about industry trends can set you apart as a candidate who is not only qualified but also passionate about the field.
We think you need these skills to ace Sales & Customer Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Sales & Customer Support Officer position. This will help you tailor your application effectively.
Highlight Relevant Experience: In the 'Experience Section' of your application, clearly demonstrate how your previous roles align with the essential criteria outlined in the role profile. Use specific examples to showcase your customer service skills and any relevant sales experience.
Showcase Communication Skills: Since good communication and interpersonal skills are crucial for this role, make sure to highlight instances where you've successfully built rapport with customers or stakeholders in your application.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Horsham District Council
✨Showcase Your Customer Service Skills
As a Sales & Customer Support Officer, exceptional customer service is key. Prepare examples of how you've successfully handled customer queries or complaints in the past, demonstrating your ability to build rapport and provide solutions.
✨Understand the Role and the Company
Research Horsham District Council and its Commercial Waste team. Familiarise yourself with their services and values, and think about how you can contribute to their growth and retention strategies.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle real-life situations. Think of scenarios where you had to be proactive or flexible, and be ready to discuss how you approached those challenges.
✨Highlight Your Communication Skills
Effective communication is crucial in this role. Be prepared to discuss how you communicate with both internal and external stakeholders, and provide examples of how you've successfully collaborated with others to achieve common goals.
