At a Glance
- Tasks: Lead a vibrant team to deliver exceptional service and create memorable guest experiences.
- Company: Join Public House Group, a dynamic collection of pubs and restaurants in London and the Cotswolds.
- Benefits: Enjoy 50% off food and drink, delicious staff meals, and enhanced family leave after a year.
- Other info: Access to health support, career progression, and discounts on shopping and leisure activities.
- Why this job: Be part of a passionate team that values quality, teamwork, and authentic hospitality.
- Qualifications: Experience in hospitality leadership with strong communication and team management skills.
The predicted salary is between 22950 - 28050 £ per year.
We are seeking a talented and passionate Floor Manager to join Public House Group!
We are building a team that prizes itself on delivering authentic hospitality, is collaborative and creates a genuinely warm, welcoming environment for every guest.
This is an opportunity to become part of a business that values quality, teamwork, and a shared passion for great service.
If you're a natural leader with a flair for creating memorable moments and managing a high-energy venue, we'd love to hear from you!
What's in it for you as a Floor Manager
- 50% off food and drink in our venues for a table of up to 4 people.
- Delicious staff meals on shift (venue teams only).
- Growing your family? Enjoy enhanced maternity and paternity pay once you've been with us for a year.
- Access to Stream, a financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday.
- Be recognised as Employee of the Month across the group and win a £150 meal for two.
- Career progression opportunities, ongoing training to develop yourself personally and professionally.
- 24/7 Health and Wellbeing support, access support lines anytime for your mental, physical and financial health.
- Earn more with our employee referral scheme.
- Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars, restaurants + more.
- Every penny of service charge goes to the people who work in our venues and eligible roles.
What you'll be doing as a Floor Manager
- Supervise, train, and motivate staff to provide excellent service and maintain a positive and productive work environment.
- Create and manage staff schedules to ensure proper coverage during peak hours, while staying within budgeted labour costs.
- Actively support and collaborate with the General Manager and marketing team to implement promotional strategies and enhance the venue's visibility in the local community.
- Manage budgets, monitor expenses, control labour costs, and implement strategies to increase revenue and profitability.
- Ensure the restaurant complies with all conditions of the licence, policy and legislation, including health and safety, and maintains a clean and safe environment.
- Monitor quality, presentation, and overall guest satisfaction, working closely with the team to maintain high standards and support your team during a busy service.
About you, our new Floor Manager
- Proven experience in a leadership role in the hospitality industry.
- Ideally have previous experience in a high-end venue or fine dining.
- Strong leadership skills with the ability to motivate and manage a diverse team.
- Positive and friendly attitude, with a willingness to work collaboratively with the team.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and make decisions under pressure.
- A passion for delivering exceptional customer service and creating a positive experience for guests.
- Flexibility to work evenings, weekends, and holidays as needed.
About Us
Public House Group is a collection of pubs and restaurants across London and the Cotswolds.
Our journey began with The Pelican, setting the tone for everything that followed.
Each of our venues champions the very best of the UK, from responsibly sourced meats and seasonal vegetables to a carefully curated selection of wines and spirits.
At the heart of what we do is a commitment to craftsmanship, provenance and authenticity.
We work closely with farmers, growers and suppliers who share our values, ensuring that every dish and every drink reflects quality, integrity and care.
As we continue to grow, our focus remains the same: to create spaces that feel both timeless and contemporary, where guests experience honest food, thoughtful service and a genuine connection to British produce.
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Floor Manager employer: horses
horses is an attractive employer due to its vibrant work culture and commitment to employee development. Staff enjoy significant discounts on food and drink, as well as enhanced parental leave benefits. The company fosters a supportive environment that encourages personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like horses. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to horses
Don't be shy about reaching out to horses directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Floor Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about horses and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at horses
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
