At a Glance
- Tasks: Lead a team and deliver exceptional service to guests in a vibrant pub setting.
- Company: Join the Horse & Jockey, a traditional pub in Sutton Coldfield.
- Benefits: Flexible shifts, competitive pay, discounts, and fun team socials.
- Other info: Dynamic environment with opportunities for personal and professional development.
- Why this job: Be part of a community that values great service and personal growth.
- Qualifications: Passion for training others and excellent customer service skills.
The predicted salary is between 22000 - 28000 £ per year.
Horse & Jockey in Sutton Coldfield is looking for a Shift Supervisor to lead a dedicated team and deliver exceptional service to guests. If you're passionate about training others and love working in a vibrant setting, this is the opportunity for you.
This role offers flexible shifts, competitive pay, discounts across brands, and team socials. Join us at this traditional pub and be part of a community that values great service and personal growth.
Shift Lead & Guest Service Champion - Flexible Shifts employer: Horse & Jockey
Horse & Jockey in Sutton Coldfield is an excellent employer that fosters a vibrant work culture where team members are encouraged to grow and develop their skills. With flexible shifts, competitive pay, and generous discounts across brands, employees enjoy a supportive environment that values exceptional service and community spirit. Join us for team socials and be part of a workplace that prioritises both personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead & Guest Service Champion - Flexible Shifts
✨Tip Number 1
Network like a pro! Chat with friends, family, or even regulars at your local pub. You never know who might have a lead on a Shift Lead position or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for guest service shine through. Share stories about how you've trained others or created memorable experiences for guests.
✨Tip Number 3
Be flexible and open-minded! Since the role offers flexible shifts, highlight your adaptability during interviews. Employers love candidates who can fit into various schedules and roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re all about making the process smooth and straightforward for you.
We think you need these skills to ace Shift Lead & Guest Service Champion - Flexible Shifts
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through. We want to see how much you love delivering exceptional service and training others. Share any relevant experiences that highlight your passion!
Tailor Your CV:Make sure your CV is tailored to the Shift Lead & Guest Service Champion role. Highlight your leadership skills and any experience in hospitality. We’re looking for someone who can lead a team and create a vibrant atmosphere!
Be Authentic:Don’t be afraid to show your personality in your application. We value authenticity and want to know what makes you unique. Share your story and why you’d be a great fit for our community at Horse & Jockey.
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to review your application and get to know you better. We can’t wait to hear from you!
How to prepare for a job interview at Horse & Jockey
✨Know the Venue
Before your interview, take some time to familiarise yourself with Horse & Jockey. Understand their values, the atmosphere they create, and what makes them stand out in Sutton Coldfield. This will help you connect your answers to their specific needs and show that you're genuinely interested.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be expected to guide and inspire your team. Prepare examples from your past experiences where you've successfully led a team or trained others. Highlight how you handled challenges and motivated your colleagues to deliver exceptional service.
✨Emphasise Guest Service Excellence
Since this role is all about delivering great service, think of specific instances where you've gone above and beyond for guests. Be ready to discuss how you would handle difficult situations or complaints, showcasing your problem-solving skills and commitment to guest satisfaction.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to the pub environment. Practice responding to scenarios like managing a busy shift or resolving a conflict among team members. This will demonstrate your critical thinking and ability to stay calm under pressure.
