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- Tasks: Lead the team, ensure guest satisfaction, and maintain high standards.
- Company: Join the Horse & Groom, a vibrant hospitality venue with a focus on great service.
- Benefits: Enjoy flexible shifts, 33% dining discounts, pension, and team socials.
- Why this job: Perfect for those passionate about hospitality and looking to grow in a supportive environment.
- Qualifications: 1 year of supervisory experience in hospitality and customer service required.
- Other info: Located in Guildford, this full-time role offers competitive pay and additional perks.
The predicted salary is between 24700 - 30000 £ per year.
As Shift Supervisor at the Horse & Groom, you’ll be on the front line with the team making sure everything runs like clockwork! Must to have Hospitality knowledge, You’ll make sure the team are ready for the shift and our guests are happy.
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Supervising experience: 1 year (required)
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Restaurant management: 1 year (required)
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Bar management: 1 year (required)
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Hospitality: 1 year (required)
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Customer service: 1 year (required)
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Management: 1 year (required)
Licence/Certification:
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Driving Licence (preferred)
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Company pension
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Cycle to work scheme
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Employee discount
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Free parking
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Health & wellbeing programme
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Store discount, * Flexible shifts – to fit around the other important things in life
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Love dining out? You’ll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter or family roast at Toby Carvery, we’ve got you covered.
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Team Socials – work hard, play hard!
On top of this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There’s also a free employee helpline- to support you with whatever life throws at you.
WHAT WILL I BE DOING? AS SHIFT SUPERVISOR YOU’LL…
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Be a champion of brand standards
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Lead the team during busy shifts
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Support and be a role model for your teams’ training and development
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Support the day to day running of the business
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Maintain high standards of cleanliness and safety
WHAT DO I NEED?
It takes a mixture of ingredients to make the perfect dish, and our teams are no different. You’ll…
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Have a passion for hospitality (if you know, you know!)
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Be a role model of great service
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Be confident in leading a team
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Be ready for anything that the shift throws at you (not literally!)
Job Types: Full-time, Permanent
Pay: £11.94-£14.50 per hour
Additional pay:
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Bonus scheme
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Tips
Benefits:
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Company pension
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Cycle to work scheme
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Employee discount
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Free parking
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Health & wellbeing programme
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Store discount
Schedule:
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10 hour shift
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8 hour shift
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Holidays
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Weekend availability
Horse and Groom – Merrow Guildford
218 Epsom Road, Guildford GU1 2RG
Permanent, Full-time, 218 Epsom Road, Guildford GU1 2RG
Shift Supervisor employer: Horse & Groom
Contact Detail:
Horse & Groom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Supervisor
✨Tip Number 1
Familiarize yourself with the Horse & Groom brand and its values. Understanding what makes their hospitality unique will help you demonstrate your passion for the industry during your interactions.
✨Tip Number 2
Highlight your supervisory experience in previous roles. Be prepared to share specific examples of how you've successfully led a team, especially during busy shifts, to show that you can handle the pressure.
✨Tip Number 3
Network with current or former employees of the Horse & Groom. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Be ready to discuss your customer service philosophy. Since guest satisfaction is key, think about how you would ensure a positive experience for customers and how you can instill that in your team.
We think you need these skills to ace Shift Supervisor
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your supervisory and management experience in hospitality. Clearly outline your previous roles and responsibilities that align with the requirements of the Shift Supervisor position.
Showcase Your Passion for Hospitality: In your application, express your enthusiasm for the hospitality industry. Share specific examples of how you've contributed to creating a positive guest experience in past roles.
Tailor Your CV: Customize your CV to reflect the skills and experiences that are most relevant to the Shift Supervisor role. Use keywords from the job description to ensure your application stands out.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarizes your qualifications but also conveys your personality and leadership style. Mention why you want to work at Horse & Groom specifically.
How to prepare for a job interview at Horse & Groom
✨Show Your Passion for Hospitality
Make sure to express your genuine love for the hospitality industry during the interview. Share specific experiences that highlight your enthusiasm and commitment to providing excellent service.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in previous roles. Discuss your approach to motivating staff, handling conflicts, and ensuring smooth operations during busy shifts.
✨Highlight Your Experience
Be ready to discuss your relevant experience in restaurant and bar management. Provide concrete examples of how you've maintained high standards of cleanliness and safety in past positions.
✨Prepare for Scenario Questions
Anticipate questions about how you would handle specific situations on the job. Think about challenges you’ve faced in the past and how you resolved them, especially in a fast-paced environment.