At a Glance
- Tasks: Support operations with cash handling, cleaning, and stock management on our vessels.
- Company: Join City Cruises UK, a leader in unforgettable experiences and transportation.
- Benefits: Flexible part-time hours, hands-on experience, and a fun work environment.
- Other info: Perfect for students looking for summer work from June to September.
- Why this job: Be part of a dynamic team and enjoy varied tasks every shift.
- Qualifications: Must be reliable, self-sufficient, and have a can-do attitude.
The predicted salary is between 12 - 15 £ per hour.
Hours: 20 hours per week (Monday, Thursday & Friday, approximately 6.5 hours per day)
Contract: Fixed-term seasonal position, 25th June – 30th September.
Availability Required: 29th June – 17th July (candidates must be fully available for this period)
City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-class experiences and transportation services. We operate public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions across London and York. This is a varied, hands-on support position covering a broad range of operational and administrative duties across our vessels, boatyard, and landing. If you're the kind of person who gets stuck in, takes initiative, and doesn't need to be told twice — this role is for you. No two shifts will look exactly the same, and that's the point.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Cashing Up Support — Assist with end-of-shift cash reconciliation, ensuring accuracy and flagging discrepancies in line with company procedures.
- Laundry — Manage the collection, washing, drying, and return of linens and operational items on a scheduled basis.
- Boatyard & Landing Cleaning and Maintenance — Keep our boatyard and landing areas clean, safe, and presentable; this includes clearing and reorganising storage cupboards, disposing of items no longer required, and general upkeep of back-of-house spaces and outdoor areas.
- Stock/Uniform Management — Support receiving, counting, and organising stock deliveries; assist with rotation and replenishment across relevant areas. Recording and reporting uniform findings.
- Boat Checks — Carry out routine vessel walkthroughs, recording any signage needs, cleanliness issues, or concerns for escalation.
REQUIREMENTS
- Financially literate — Comfortable working with numbers, cash, and basic record-keeping; able to spot an error and act on it.
- A genuine can-do attitude — Willing to turn your hand to whatever needs doing, without hesitation or complaint.
- Self-sufficient — You figure things out. You don't wait to be micromanaged. When something needs doing, you work out how and get on with it.
- Dayforce – Experience with this cloud based human capital management system an advantage but not essential.
- Physically able to carry out manual tasks including lifting, carrying.
- Reliable, punctual, and conscientious — we're a small team and everyone counts.
Operations Support Assistant - Part Time in York employer: Hornblower
City Cruises UK offers a dynamic and engaging work environment where every day brings new challenges and opportunities for growth. As part of the Hornblower Group, employees benefit from a supportive culture that values initiative and teamwork, alongside flexible working hours tailored to fit your lifestyle. With a focus on employee development and a commitment to providing memorable experiences for our guests, this role is perfect for those looking to make a meaningful impact in a vibrant location like London.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Assistant - Part Time in York
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Hornblower and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Operations Support Assistant - Part Time in York
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Hornblower that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Hornblower.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Hornblower get a sense of who you are beyond your experience!
How to prepare for a job interview at Hornblower
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Hornblower and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
