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- Tasks: Join our Boat Crew to deliver exceptional service and ensure passenger safety on our cruises.
- Company: City Cruises UK, part of the Hornblower Group, offering unforgettable experiences.
- Benefits: Earn ÂŁ12.71 per hour with flexible shifts and a vibrant work environment.
- Other info: Great opportunity for career growth in a dynamic and fun setting.
- Why this job: Be part of an exciting team creating memorable moments for guests on the water.
- Qualifications: Customer service experience and a passion for hospitality are essential.
The predicted salary is between 26500 - 26500 ÂŁ per year.
This is a full time (35 to 45 hours per week), fixed term position starting in June 2026 until the 1st November 2026 paying ÂŁ12.71 per hour. Based in York - Lendal Bridge. Start date - June 2026.
Post holders will be required to serve alcohol and must therefore be over 18.
Company Summary: City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-class experiences and transportation services. We operate public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions across London and York.
Position Summary: Boat Crew support us in our mission to create amazing experiences for our guests by delivering a professional, polite, and proactive service throughout their journey. As well as providing ticketing and food and beverage service onboard, Boat Crew support the Skipper in ensuring the safety of passengers onboard and undertake the regular practice of emergency drills, such as the recovery of man overboard, crowd control, evacuation, firefighting, first aid, and any other safety matters as required.
Essential Duties & Responsibilities:
- Customer Service: Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT service system. Ensure that the highest level of customer care is shown at all times to ensure a clean, comfortable, and safe environment for all our passengers. Greet and welcome guests onboard our vessels in a polite and courteous manner at all times and across our full product range.
- Safety: Adhere to all Health and Safety requirements in accordance with the company’s Safety Management System (SMS), ensuring the safety of passengers is protected at all times. Participate in routine safety drills to prepare for major incidents. Maintain the cleanliness and safety of all common areas. Manage visitor flow, especially when large groups of passengers are onboard the vessel. Ensure safe mooring of the vessels at all times with extreme caution when embarking and disembarking passengers in accordance with the Company’s SMS. Report any maintenance checks or incidents as per the Company’s SMS.
- Sales: Work as part of the onboard team selling drinks, snacks, and upselling snack deals. Sell tickets at the quayside and onboard as required. Actively promote our local and global products and services.
- Administrative/Other: Be prepared to begin work at scheduled time. Maintain uniform and personal grooming in compliance with uniform standards. Additional duties as may reasonably be required. Be an Ambassador for our RESPECT Service System.
Requirements & Qualifications:
- Previous experience in a guest services/customer facing role within the visitor attraction/hospitality industry.
- A willingness to proactively approach guests.
- Customer Service orientated – Actively looks for ways to promote our business and enhance the guests’ experience.
- Ability to work effectively as part of a collaborative team to increase onboard sales.
- Excellent communicator with the ability to effectively understand and convey written and verbal information to guests and coworkers.
- Demonstrable experience in upselling and cross-selling multiple products and services.
- Flexible “can do” approach with the ability to stay calm and work well under pressure.
- Available to work shift patterns covering Monday to Sunday and inclusive of public/bank holidays.
- Able to work for extended periods of time without sitting.
Desirable though non-essential:
- Experience with POS systems, apps, and software highly desirable.
- Relevant industry/customer service-related qualifications.
- Knowledge of Health & Safety procedures and/or first aid qualified.
Boat Crew in York employer: Hornblower
Contact Detail:
Hornblower Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Boat Crew in York
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on City Cruises UK. Understand their mission and values, and think about how you can contribute to creating amazing experiences for guests. This will show you're genuinely interested and ready to be part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing exceptional hospitality, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your commitment to great service.
✨Tip Number 3
Show off your teamwork spirit! The Boat Crew role requires working closely with others, so be prepared to discuss how you collaborate effectively in a team. Share instances where you've helped your colleagues or contributed to a positive work environment.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. By applying directly on our site, you’ll have a better chance of standing out. Plus, it’s super easy and straightforward!
We think you need these skills to ace Boat Crew in York
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and approachable tone can really make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Boat Crew role. Highlight any relevant experience in customer service or hospitality, and don’t forget to mention your ability to work as part of a team. We love seeing how you fit into our mission!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for your skills and experiences if it helps readability. We appreciate straightforwardness, so make it easy for us to see why you’re a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hornblower
✨Know Your Customer Service Basics
Since the role is all about providing exceptional hospitality, brush up on your customer service skills. Think of examples from your past experiences where you went above and beyond for a guest. This will show that you understand the importance of creating amazing experiences.
✨Safety First!
Familiarise yourself with basic health and safety protocols, especially those related to emergency situations. Be ready to discuss how you would handle various scenarios, like crowd control or first aid, as this shows you're proactive and safety-conscious.
✨Show Off Your Team Spirit
This position requires working closely with others, so be prepared to talk about your teamwork experiences. Share specific instances where you collaborated effectively with colleagues to achieve a common goal, especially in a busy environment.
✨Upselling Skills Are Key
Since you'll be involved in selling drinks and snacks, think of ways you've successfully upsold products in the past. Prepare to discuss techniques you used to encourage customers to try additional items, as this will highlight your sales acumen.