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- Tasks: Support daily operations and ensure smooth running of the office.
- Company: Join City Cruises UK, a leader in unforgettable experiences on the water.
- Benefits: Enjoy a permanent role with a unique 4 on, 4 off working pattern.
- Other info: Great opportunity for career growth in a fun, fast-paced setting.
- Why this job: Be part of a dynamic team and make a real impact in a vibrant environment.
- Qualifications: Strong admin skills and a flexible, can-do attitude are essential.
The predicted salary is between 30000 - 40000 £ per year.
This is a full-time position, on a permanent basis, with a working pattern of 4 days on and 4 days off between 07.30 to 19.00.
City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-class experiences and transportation services. We operate public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions across London and York.
The Operations Assistant assists the Operations Team in the smooth running of the daily Operations. This position also includes operations administration which requires keen attention to detail, along with the ability to prioritise multiple tasks simultaneously.
ESSENTIAL DUTIES AND RESPONSIBILITIES- First point of contact for the Operations Office
- Continuous cover for Operation’s phone
- Administrative duties to include:
- Assist in the preparation and maintenance of all Operations reports including maintaining accurate KPI reports.
- Data entry using proprietary software; Anchor and Helm.
- Recording of MCA hours, to ensure compliance with the working time directive.
- Update daily diary.
- Check and file captain’s daily declaration.
- Prepare and distribute the daily briefing folders for Captains and Mates.
- Recording of staff lateness and sickness.
- Check and file Captains’ log sheets, noting points of concern and reporting to the Operations Manager.
- Maintain the Operations office library of vessel files, including log sheets, drill sheets, repair and maintenance requests, passenger certificates, and safety equipment certificates.
- Maintain and issue the Operations library of controlled SMS publications and documents, including Safety and Operational Procedures (SOPs) manuals, Emergency Procedures Guide (EPG), Operational memorandums, Navigational Risk Assessments, Generic and individual Passage Plans, PLA notices to Mariners, and MCGA Notices to Mariners.
- Maintain crew attendance/lateness spreadsheet.
- Compliance with the company SMS.
- Issue of crew uniform.
- Be familiar with all the services within the company and our trade customers for day-to-day running on the pier locations.
- Ensure departmental purchases are made in accordance with Company policy.
- Any ad-hoc duties as required.
- Attend meetings as required.
- Experience of working in a busy and dynamic office environment.
- Very strong administration skills.
- Educated to GCSE level or equivalent.
- Proficient in IT – Microsoft Word, Excel, Outlook and PowerPoint.
- Have a flexible, can-do attitude with the ability to react calmly in a pressurised situation.
- Able to own and follow-through on projects required and issues raised.
- Excellent organisational and time management skills.
- Excellent oral and written communication skills.
- Team player but able to motivate self and work independently on own initiative.
- Able to work to tight deadlines and prioritise workload.
- Customer service/operational background.
- Proven experience in being highly organized.
- Experience and/or knowledge of MCA and PLA regulations for the River Thames.
Operations Assistant employer: Hornblower
Contact Detail:
Hornblower Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their services and values so you can show how you fit into their team. We want you to shine, so practice common interview questions and have your own ready!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly shows your interest in being part of our team. Plus, it’s super easy to navigate!
We think you need these skills to ace Operations Assistant
Some tips for your application 🫡
Show Off Your Admin Skills: Make sure to highlight your strong administration skills in your application. We want to see how you've managed multiple tasks and kept everything organised in previous roles. Don't be shy about sharing specific examples!
Be Detail-Oriented: Since attention to detail is key for this role, ensure your application is free from typos and errors. We appreciate a polished application that reflects your ability to maintain accurate reports and documentation.
Demonstrate Your Flexibility: We love a can-do attitude! In your application, mention times when you've adapted to changing situations or handled pressure with ease. This will show us you're ready for the dynamic environment we operate in.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the Operations Assistant position!
How to prepare for a job interview at Hornblower
✨Know the Company Inside Out
Before your interview, make sure you research City Cruises UK thoroughly. Understand their services, values, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Show Off Your Admin Skills
Since the Operations Assistant role requires strong administrative skills, be prepared to discuss your experience with data entry, report preparation, and using software like Microsoft Excel. Bring examples of how you've successfully managed multiple tasks in a busy environment.
✨Demonstrate Your Problem-Solving Ability
The ability to react calmly under pressure is crucial for this position. Think of specific instances where you've faced challenges in a work setting and how you resolved them. This will highlight your can-do attitude and organisational skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, daily operations, or how success is measured in the role. This shows that you're engaged and thinking about how you can contribute to the team.