At a Glance
- Tasks: Join our onboard events team to deliver exceptional guest experiences on dining cruises.
- Company: Be part of City Cruises UK, a leader in unforgettable experiences on the water.
- Benefits: Earn £12.71 per hour plus tips, with flexible hours and a fun work environment.
- Other info: Enjoy a dynamic role with opportunities for growth and development.
- Why this job: Work on a boat, meet new people, and create memorable moments for guests.
- Qualifications: Must be 18+, customer service focused, and able to handle a fast-paced environment.
The predicted salary is between 25000 - 30000 £ per year.
This is a part-time, permanent role (approximately 30 hours per week), offering an hourly rate of £12.71 plus tips. The successful candidate must be flexible and available to work shift patterns from Monday to Sunday, including public/bank holidays and occasional evenings to support special events. Please note, this role involves working on a boat, so you will need to be comfortable being on your feet for extended periods. As this position involves serving alcohol, applicants must be aged 18 or over.
Position Summary: The Team Member will support the Functions Supervisor in the delivery and execution of an excellent guest experience onboard all our dining cruises and private hire events. This position will ensure food safety and service delivery standards are maintained at all times.
Essential Duties & Responsibilities:
- Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT service system.
- Ensure that the highest level of customer care is shown at all times to ensure a clean, comfortable and safe environment for all our passengers.
- Anticipate customer needs and pre-empt any customer dissatisfaction and manage accordingly.
- Actively seek customer feedback to improve the service.
- Collaborate with other team members to ensure that orders are completed accurately and in a timely manner.
- Understand and adhere to proper food handling, safety and sanitation standards.
- Ability to follow all Company Operation policies and procedures.
- Maintain a professional appearance and grooming standards.
- Capability to handle multiple tasks with effective follow-through.
- Exhibit a cheerful and helpful demeanor.
- Demonstrate a complete understanding of our menu items and can explain them to guests accurately.
- Assist with promotional activity to attract prospective customers.
- Ensure any wastage is minimized and accurately reported to the supervisor.
- Adhere to all Health and Safety requirements in accordance with the company’s Safety Management System (SMS), ensuring the safety of passengers is protected at all times.
- Maintain the cleanliness and safety of all common areas.
- Will be required to carry stock from storage area onto boat.
Requirements & Qualifications:
- Customer Service orientated – Actively looks for ways to promote our business and enhance the guests’ experience.
- Excellent time management capabilities.
- Excellent communicator with the ability to effectively understand and convey written and verbal information to guests and coworkers.
- Health & Safety awareness combined with Food Safety & Hygiene standards.
- Previous experience in Restaurant/ Conference & Banqueting background.
- Flexible “can do” approach with the ability to stay calm and work well under pressure.
- Solutions orientated and focused to resolve any complaints in a calm and professional manner.
Desirable though non-essential:
- Ability to speak a second language.
- Relevant industry/customer service-related qualification.
Onboard Events Team Member in London employer: Hornblower
Hornblower is an excellent employer, offering a vibrant work culture that prioritises teamwork and exceptional customer service. Located in the heart of Greater London, employees benefit from flexible working hours, opportunities for personal growth, and the chance to engage with diverse guests, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Onboard Events Team Member in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hornblower. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hornblower
Don't be shy about reaching out to Hornblower directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Onboard Events Team Member in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hornblower and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hornblower
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
