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- Tasks: Join our onboard events team to deliver exceptional guest experiences on dining cruises.
- Company: Be part of City Cruises UK, a leader in unforgettable experiences on the water.
- Benefits: Earn ÂŁ12.71 per hour plus tips, with flexible hours and a fun work environment.
- Other info: Enjoy a dynamic role with opportunities for growth and development.
- Why this job: Work on a boat, meet new people, and create memorable moments for guests.
- Qualifications: Must be 18+, customer service focused, and able to handle a fast-paced environment.
The predicted salary is between 25000 - 30000 ÂŁ per year.
This is a part-time, permanent role (approximately 30 hours per week), offering an hourly rate of ÂŁ12.71 plus tips. The successful candidate must be flexible and available to work shift patterns from Monday to Sunday, including public/bank holidays and occasional evenings to support special events. Please note, this role involves working on a boat, so you will need to be comfortable being on your feet for extended periods. As this position involves serving alcohol, applicants must be aged 18 or over.
Position Summary: The Team Member will support the Functions Supervisor in the delivery and execution of an excellent guest experience onboard all our dining cruises and private hire events. This position will ensure food safety and service delivery standards are maintained at all times.
Essential Duties & Responsibilities:- Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT service system.
- Ensure that the highest level of customer care is shown at all times to ensure a clean, comfortable and safe environment for all our passengers.
- Anticipate customer needs and pre-empt any customer dissatisfaction and manage accordingly.
- Actively seek customer feedback to improve the service.
- Collaborate with other team members to ensure that orders are completed accurately and in a timely manner.
- Understand and adhere to proper food handling, safety and sanitation standards.
- Ability to follow all Company Operation policies and procedures.
- Maintain a professional appearance and grooming standards.
- Capability to handle multiple tasks with effective follow-through.
- Exhibit a cheerful and helpful demeanor.
- Demonstrate a complete understanding of our menu items and can explain them to guests accurately.
- Assist with promotional activity to attract prospective customers.
- Ensure any wastage is minimized and accurately reported to the supervisor.
- Adhere to all Health and Safety requirements in accordance with the company’s Safety Management System (SMS), ensuring the safety of passengers is protected at all times.
- Maintain the cleanliness and safety of all common areas.
- Will be required to carry stock from storage area onto boat.
- Customer Service orientated – Actively looks for ways to promote our business and enhance the guests’ experience.
- Excellent time management capabilities.
- Excellent communicator with the ability to effectively understand and convey written and verbal information to guests and coworkers.
- Health & Safety awareness combined with Food Safety & Hygiene standards.
- Previous experience in Restaurant/ Conference & Banqueting background.
- Flexible “can do” approach with the ability to stay calm and work well under pressure.
- Solutions orientated and focused to resolve any complaints in a calm and professional manner.
- Ability to speak a second language.
- Relevant industry/customer service-related qualification.
Onboard Events Team Member in London employer: Hornblower
Contact Detail:
Hornblower Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboard Events Team Member in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on City Cruises UK. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing exceptional hospitality, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! Even though it’s a casual environment, showing up looking professional can make a great first impression. It shows you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Onboard Events Team Member in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of enthusiasm and a friendly tone can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the Onboard Events Team Member role. Highlight any relevant experience in hospitality or customer service, and don’t forget to mention your flexibility and ability to work under pressure – we love that!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for your skills and experiences if it helps. We appreciate straightforwardness, so make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Hornblower
✨Know the Company Inside Out
Before your interview, take some time to research City Cruises UK and their services. Understand their mission, values, and the types of events they host. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As an Onboard Events Team Member, exceptional hospitality is key. Prepare examples from your past experiences where you went above and beyond for a customer. Think about how you handled difficult situations or received positive feedback, as this will demonstrate your ability to provide top-notch service.
✨Be Ready for Practical Scenarios
Expect situational questions that assess your problem-solving skills and ability to work under pressure. Practice responses to scenarios like managing a dissatisfied guest or ensuring food safety during a busy event. This will help you feel more confident and prepared during the interview.
✨Dress the Part and Be Professional
Even though it’s a casual environment, maintaining a professional appearance is crucial. Dress smartly for the interview and ensure you present yourself well. A cheerful and helpful demeanor can make a great first impression, so don’t forget to smile and engage with your interviewer!