At a Glance
- Tasks: Lead a team to deliver exceptional guest experiences on dining cruises and private events.
- Company: Join City Cruises UK, part of the Hornblower Group, a leader in unforgettable experiences.
- Benefits: Competitive salary, performance incentives, and flexible working hours.
- Other info: Flexible shifts across weekends and bank holidays, with opportunities for growth.
- Why this job: Be part of a dynamic team creating memorable moments for guests on the water.
- Qualifications: Must be over 18, with strong customer service and leadership skills.
The predicted salary is between 32396 - 32396 £ per year.
This is a full-time, permanent position with a salary of £32,396.74 per annum (increase once probation has been passed), plus a paid performance-based incentive - 42.5 hours per week. Must be fully flexible to work any 5 out of 7 days across the week including weekends and bank holidays. Post holders will be required to serve alcohol and must therefore be over 18.
City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-class experiences and transportation services. We operate public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions across London and York.
The F&B Supervisor (known internally as the Functions Supervisor) will support the Functions Manager by leading the team in the delivery and execution of an excellent guest experience onboard all our dining cruises and private hire events. This position will ensure food safety and service delivery standards are maintained at all times.
Essential Duties & Responsibilities:
- Customer Service
- Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT service system.
- Ensure that the highest level of customer care is shown at all times to ensure a clean, comfortable and safe environment for all our passengers.
- Anticipate customer needs and pre-empt any customer dissatisfaction and manage accordingly.
- Tour the sales floor regularly, talking to colleagues & customers and identify/resolve any issues.
- Actively seeking customer feedback to improve the service.
- Safety
- Adhere to all Health and Safety requirements in accordance with the company’s Safety Management System (SMS), ensuring the safety of passengers is protected at all times.
- Maintain the cleanliness and safety of all common areas.
- Sales
- Analysing sales figures and forecasting future sales volumes to maximize profits to achieve sales across all products.
- To assist with promotional activity to attract prospective customers.
- Ensure any wastage is minimized and accurately recorded.
- Administrative/Other
- Completion of all function paperwork within the agreed timeframes.
- Ensure all stock is on board and checked to company processes.
- Participate in regular stock audits and all breakages recorded per company policy.
- Be prepared to begin work at scheduled time.
- Maintain uniform and personal grooming in compliance with appearance standards.
- Additional duties as may reasonably be required.
- Be an Ambassador for our RESPECT Service System.
- Leadership
- Provides leadership and guidance and training to team members.
- Undertake induction for on the job training of waiting staff as per Company policy.
- Ensure team briefings take place prior to the cruises with the team informing targets set.
- Lead the Functions team, ensuring waiting staff are tending to guests needs within the company guidelines along with adhering to personal grooming and appearance standards.
- Ensure the team adhere to Financial practices and procedures in line with Company policy.
F&B Supervisor in London employer: Hornblower
City Cruises UK is an exceptional employer, offering a vibrant work culture that prioritises employee development and teamwork. With a focus on safety and customer satisfaction, employees enjoy opportunities for growth within the tourism industry while being part of a dynamic team that values integrity and excellence. Working in the heart of London, you will experience the thrill of the River Thames while contributing to memorable experiences for our passengers.
StudySmarter Expert Advice🤫
We think this is how you could land F&B Supervisor in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hornblower. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hornblower
Don't be shy about reaching out to Hornblower directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace F&B Supervisor in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hornblower and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hornblower
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
