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- Tasks: Navigate and operate vessels safely while ensuring an amazing experience for passengers.
- Company: Join City Cruises UK, a leader in unforgettable river experiences.
- Benefits: Competitive salary, ongoing training, career progression, and social engagement.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a vibrant team on the River Thames and make lasting memories.
- Qualifications: Experience as a Captain and relevant maritime certifications required.
The predicted salary is between 41990 - 41990 £ per year.
This is a full time permanent position paying an annual salary of £41,990.00. Upon successful completion of probation and training, the salary for this role will increase to the next grade.
About Us: City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-class experiences and transportation services. We operate public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions across London and York.
About the Role: As a Captain, you will bring knowledge of vessel maintenance and interpersonal skills to our team. In return we are keen to support you in developing your career in the tourism industry and provide you the opportunity to be part of an active social culture and a great team! If this role sounds right for you, please get in touch!
Why join us? Alongside a unique working environment on the River Thames, we offer a range of benefits designed to support you both professionally and personally:
- Ongoing training and fully supported CPD opportunities to help you grow your career
- A competitive death in service benefit for peace of mind
- Opportunities for career progression within a global organisation
- A strong team culture with regular social engagement and support
- Access to free and discounted experiences and products across our offerings
- The chance to work within a well established, reputable brand in the maritime industry
- Exposure to a diverse mix of operations, from sightseeing cruises to private charters
Essential Duties & Responsibilities:
- Ensure Company standards in terms of safety so our passengers remain safe and enjoy their experience on the River Thames.
- To comply with SMS regulations and ensure crew onboard follow and comply with these regulations and that all documentation is maintained and kept current.
- Provide when required, onboard safety training for all crew members.
- To navigate vessels on the River Thames safely in accordance with the Company’s passenger plan and PLA by-laws.
- Safe mooring of the vessels at all times with extreme caution when embarking and disembarking passengers in accordance with the Company’s SMS.
- To provide a vessel safety announcement after leaving each pier to comply with Company SMS.
- To conduct a safety crew briefing before commencing service to the public.
- To account for and safely embark and disembark passengers from one of our recognised locations along the River Thames.
- To carry out daily vessel log checks in conjunction with the SMS procedures with specific attention to all safety equipment and engines.
- To report any maintenance checks or incidents as per the Company’s SMS.
- Check the vessel’s fuel level and if necessary, fuel the vessel before entering it into service.
- To ensure the vessel has an adequate supply of fresh clear running water onboard for passengers prior to commencing service.
- Ensure the vessel is clean, tidy and well presented at all times to comply with the Company’s SMS and London Port Health regulations.
- To give our passengers the best customer experience whilst sightseeing with City Cruises.
- To lead by example, being well presented and always groomed and dressed in Company uniform when representing City Cruises and serving to the public.
- To promote onboard sales and other Company products as directed.
- Be an Ambassador for our RESPECT Service System & Values.
- Additional duties as may reasonably be required.
Requirements & Qualifications:
- It is a requirement of this role that any successful applicant must be signed off on the following vessels within their probationary period: MV Westminster, Mayflower Garden, Jessica, Amy, Princess Rose, City Alpha, City Gamma and Millennium of London.
- Able to act as mate across the entire fleet.
Educational Level/Qualifications:
- SCTW95 Seaman Certificate.
- BML (Boat Master’s Licence) Tier 1 & 2.
- LKE (Local Knowledge Endorsement).
- RYA PB2 (Power Boat Level 2).
- Large Passenger Vessel endorsement (LPV).
Experience/Knowledge Required:
- Experience operating as Captain of large passenger vessels for 2 years.
- Knowledge of vessel maintenance and vessel engineering.
- Able to provide a Thames commentary between Westminster and Greenwich.
Desirable:
- Full understanding of Health & Safety afloat and ashore and implementation of Safety Management System, preferably to ISM standard, would be an advantage.
- Experience working within the hospitality industry.
- To promote brand image of City Cruises.
- Experience of River Thames commentary/guiding.
- Signed off on the entire City Cruises.
Personal Skills Required:
- Use excellent communication skills to perform great customer service.
- Willingness to learn and progress.
- To be able to write and speak English to the level required for the role.
- Act with integrity at all times.
- Approach everything with integrity with what you do.
- Deliver excellence through customer satisfaction and living our City Cruises values.
- Work with empathy.
- To always exhibit a professional attitude.
- Calm and able to work well under pressure.
- Excellent numeracy and literacy skills.
- Reliable.
- Due to the nature of the role, time keeping is very important and the suitable person will be required to attend work on a punctual basis.
- Highly organized.
- Able to work under direction and follow the chain of command.
- Is able to work under direction.
- To be flexible in carrying out your duties at any of the Company’s locations, offices or departments and fulfill other tasks that fall within your post as required.
- Company focused.
- Self-motivated.
- Problem solver with the ability to offer solutions.
Captain - Marine Operations in London employer: Hornblower
Contact Detail:
Hornblower Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Captain - Marine Operations in London
✨Tip Number 1
Network like a pro! Reach out to folks in the maritime industry, especially those who work at City Cruises. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Show off your skills! If you’ve got experience with vessel maintenance or customer service, be ready to share specific examples during interviews. We love hearing about real-life situations!
✨Tip Number 3
Dress to impress! When you come for an interview, make sure you’re looking sharp in smart attire. It shows you take the role seriously and are ready to represent City Cruises.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team!
We think you need these skills to ace Captain - Marine Operations in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about being a Captain with us and how your experience aligns with our mission at City Cruises.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience, especially your time as a Captain on large passenger vessels. We love seeing how your skills match what we're looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your qualifications and experiences are easy to read and understand. This helps us get a quick grasp of your fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team at City Cruises!
How to prepare for a job interview at Hornblower
✨Know Your Vessels
Familiarise yourself with the specific vessels you'll be operating, like the MV Westminster and others listed in the job description. Understanding their maintenance needs and safety protocols will show your commitment and expertise during the interview.
✨Safety First!
Be prepared to discuss your knowledge of safety management systems and how you ensure passenger safety. Highlight any past experiences where you successfully navigated challenging situations while keeping everyone safe.
✨Show Off Your Communication Skills
As a Captain, excellent communication is key. Be ready to demonstrate your ability to engage with passengers and crew alike. You might even want to practice a brief Thames commentary to showcase your guiding skills!
✨Dress the Part
Make sure to present yourself well during the interview. Wear smart attire that reflects the professional image of City Cruises. This not only shows respect for the role but also aligns with the company’s values of being well-groomed and dressed appropriately.