Operations Assistant

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems.

The Operations Assistant assists the Operations Team in the smooth running of the daily Operations. This position also includes operations administration which requires keen attention to detail, along with the ability to prioritise multiple tasks simultaneously.

• First point of contact for the Operations Office
• Continuous cover for Operations phone
• Administrative duties to include:
• Assist in the preparation and maintenance of all Operations reports, including:
• Maintaining accurate KPI reports
• Data entry using proprietary software; Anchor and Helm
• Recording of MCA hours, to ensure compliance with the working time directive
• Update daily diary
• Check and file captain’s daily declaration
• Prepare and distribute the daily briefing folders for Captains and Mates
• Recording of staff lateness and sickness
• Check and file Captains’ log sheets, noting points of concern and reporting to the Operations Manager
• Maintain the Operations office library of vessel files, including:
• Log sheets
• Drill sheets
• Repair and maintenance requests
• Passenger certificates
• Safety equipment certificates
• Maintain and issue the Operations library of controlled SMS publications and documents, including:
• Safety and Operational Procedures (SOPs) manuals
• Emergency Procedures Guide (EPG)
• Operational memorandums
• Navigational Risk Assessments
• Generic and individual Passage Plans
• PLA notices to Mariners
• MCGA Notices to Mariners
• Maintain crew attendance/lateness spreadsheet
• Compliance with the company SMS
• Issue of crew uniform
• Be familiar with all the services within the company and our trade customers for day to day running on the pier locations
• Ensure departmental purchases are made in accordance with Company policy
• Any ad-hoc duties as required
• Attend meetings as required
Requirements and Qualifications
• Experience of working in busy and dynamic office environment
• Very strong administration skills
• Educated to GCSE level or equivalent
• Proficient in IT – Microsoft Word, Excel, Outlook and PowerPoint
• Have a flexible, can-do attitude with the ability to react calmly in a pressurised situation
• Able to own and follow-through on projects required and issues raised
• Excellent organisational and time management skills
• Excellent oral and written communication skills
• Team player but able to motivate self and work independently on own initiative
• Able to work to tight deadlines and prioritise workload
Desirable
• Customer service/operational background
• Proven experience in being highly organized
• Experience and/or knowledge of MCA and PLA regulations for the River Thames
Respect values
• Respect – We will value, appreciate and respect each other. We will foster diversity and inclusivity
• Environment – We will Respect our planet. We will conserve, protect, and educate. We will practice environmental stewardship
• Safety #1 – We will think and work safely. We will follow safety standards and instructions. We will create a safe and secure workplace
• Professionalism – We will conduct ourselves professionally. We will take responsibility for our actions. We will own the problem until it is solved
• Exceed – We will continuously improve. We will exceed standards and expectations
• Communication – We will be open and honest. We will choose a respectful approach. We will share information with others effectively
• Teamwork – We will exist to serve others. We will anticipate the needs of others. We will have fun and practice “enthusiastic friendliness”

As an equal opportunities’ employer, we are committed to the equal treatment of all current and prospective employees and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to create a diverse and inclusive environment. Candidates for employment or promotion will be assessed objectively against the requirements for the position.