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- Tasks: Lead teams to ensure top-notch guest experiences at London piers.
- Company: Join a leading global transportation company with a focus on service excellence.
- Benefits: Competitive salary of £41,079.50 and flexible working days.
- Why this job: Make a real difference in guest satisfaction while developing your leadership skills.
- Qualifications: Proven leadership in customer service and strong analytical skills.
- Other info: Dynamic role with opportunities for growth in a vibrant environment.
The predicted salary is between 24600 - 41080 £ per year.
A leading global transportation company is seeking a Senior Guest Experience Manager to oversee guest experience across London piers. The successful candidate will lead teams, ensuring service excellence and operational safety.
Responsibilities include:
- Setting standards
- Coaching staff
- Managing performance
Candidates should have a proven leadership background in customer service roles and strong analytical abilities. This role offers a salary of £41,079.50 per year and requires flexibility in working days.
Senior Pier Experience Lead | Guest Satisfaction & Ops in London employer: Hornblower Group
Contact Detail:
Hornblower Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Pier Experience Lead | Guest Satisfaction & Ops in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to guest experience and operational safety. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've coached teams or improved service standards in previous roles. This will highlight your fit for the Senior Pier Experience Lead position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior Pier Experience Lead | Guest Satisfaction & Ops in London
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your leadership experience in customer service roles. We want to see how you've successfully led teams and ensured service excellence in your previous positions.
Be Analytical: Since strong analytical abilities are key for this role, don’t shy away from showcasing any relevant data or metrics that demonstrate your impact on guest satisfaction and operational safety.
Tailor Your Application: Take the time to tailor your application to the job description. We love seeing candidates who understand our needs and can articulate how their skills align with the role of Senior Guest Experience Manager.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Hornblower Group
✨Know the Company Inside Out
Before your interview, make sure you research the transportation company thoroughly. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Senior Guest Experience Manager, you'll need to demonstrate your leadership abilities. Prepare specific examples from your past experiences where you've successfully led teams, improved guest satisfaction, or implemented operational changes. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle guest complaints. Think of potential situations you might face at the piers and how you would address them. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Highlight Your Analytical Skills
Since strong analytical abilities are crucial for this role, be ready to discuss how you've used data to drive decisions in previous positions. Whether it's improving service standards or managing performance, having concrete examples will set you apart from other candidates.
