Marine Services Technician 2 in City of London

Hornblower Group is a global leader in experience and transportation. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services, and Seaward Services, Inc., a full-service shipping and waterfront logistics company. This is a full time, permanent position paying £45,000 per year - working a 4 on, 4 off shift rotation.

Company Summary: City Cruises UK operates public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions across London and York.

Position Summary: The primary responsibility of this role is to ensure the safe and compliant discharge and pumping of black and grey water systems, oversee fuel bunkering operations, and carry out vessel maintenance across the London fleet, including painting, cleanliness, and general interior and exterior upkeep. The role also includes pier upkeep, maintaining cleanliness, and supporting facilities maintenance.

Leadership & Operational Oversight:

• Navigate vessels on the River Thames safely in accordance with Company, Port and Flag State regulations (when required).

Environmental & Compliance:

• Ensure all black water discharge and fuel bunkering operations comply with company environmental procedures and PLA regulations.
• Maintain accurate records of pump‑outs, inspections, maintenance, and incidents.
• Reporting of system failures, overflows, or suspected pollution incidents, as per company and PLA procedures.
• Ensure compliance with company Safety Management System (SMS) and HELM reporting platform.
• Support environmental audits and inspections conducted by the PLA, MCA, Environment Agency, or other relevant authorities.

Vessel Operations & Engineering:

• Master vessels on the River Thames safely, in accordance with Company, Port and Flag State regulations when required.
• Crew company tanker barge during daily operations, when required.
• Complete weekly vessel checks and logs with particular attention to safety equipment and machinery.
• Assist in dry docking works as required.
• Complete Preventive Maintenance Schedules (PMS).
• Carry out Corrective Maintenance (CM) as required.
• Conduct bunkering operations across the fleet.
• Conduct Black Water discharge operations across fleet.
• Manage domestic water systems across the fleet.
• Assist in painting, carpentry, plumbing, and general engineering works on vessels and company assets as required.
• Report maintenance defects or incidents via the company reporting platform (HELM) and Safety Management System (SMS).
• Respond promptly to maintenance requests raised in the HELM system and close tasks upon completion.
• Maintenance, upkeep and cleanliness of vessels, operational base, piers, and off‑site.

Reporting & Administration:

• Reporting of incidents, near misses etc. to relevant company departments or regulatory bodies.
• Maintain accurate logs and statutory records.
• Report maintenance defects and incidents via HELM and SMS.
• Ensure all assigned maintenance tasks are completed and closed appropriately.

Culture & Values:

• Act as an ambassador for the company’s RESPECT Service System & Values.
• Undertake additional duties as reasonably required.

Requirements & Qualifications:

• STCW’95 Certificates
• BML (Boat Master’s Licence)
• Tier 1 & 2 PLA Local Knowledge Endorsement (LKE)
• Large Passenger Vessel Endorsement

• Minimum 5 years’ experience operating large passenger vessels.
• Practical knowledge of marine maintenance and engineering.
• Semi-skilled in multiple trades.
• Proficient in Microsoft Excel, Word, and Outlook.

• Strong understanding of Health & Safety afloat and ashore.
• Experience implementing Safety Management Systems (preferably ISM standard).
• Self‑motivated with willingness to learn and progress.

• Strong Leadership attributes.
• Professional approach with uncompromising commitment to safety.
• Strong communication and organisational skills.
• Proactive with high standards and strong attention to detail.
• Ability to work independently and as part of a team in high‑pressure environments.
• Effective problem‑solving and prioritisation skills.
• Adaptable to changing operational demands.
• Structured and logical approach to tasks.
• Collaborative mindset with confidence to challenge and improve processes.

RESPECT values:

• Respect – We will value, appreciate and respect each other.
• Environment – We will respect our planet.
• Safety #1 – We will think and work safely.
• Professionalism – We will conduct ourselves professionally.
• Exceed – We will continuously improve.
• Communication – We will be open and honest.
• Teamwork – We will exist to serve others.

All employees must commit to upholding our RESPECT values. We are committed to the equal treatment of all current and prospective employees and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.