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- Tasks: Join our Boat Crew to deliver amazing experiences and ensure passenger safety.
- Company: Hornblower Group, a global leader in unforgettable experiences and transportation.
- Benefits: Earn ÂŁ12.71 per hour with flexible shifts and a fun work environment.
- Why this job: Be part of a dynamic team creating memorable moments on the water.
- Qualifications: Customer service experience and a passion for hospitality are essential.
- Other info: Opportunity for growth in a diverse and inclusive workplace.
The predicted salary is between 26500 - 29500 ÂŁ per year.
Hornblower Group is a global leader in experience and transportation. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services, and Seaward Services, Inc., a full-service shipping and waterfront logistics company. Today, Hornblower Group’s global portfolio covers over 10 countries and serves more than 20 million guests annually.
This is a full time (35 to 45 hours per week), fixed term position until the 1st November 2026 paying ÂŁ12.71 per hour. Based in York - Lendal Bridge. Post holders will be required to serve alcohol and must therefore be over 18.
City Cruises UK operates public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions across London and York.
Boat Crew support us in our mission to create amazing experiences for our guests by delivering a professional, polite, and proactive service throughout their journey. Responsibilities include:
- Providing exceptional hospitality to guests and coworkers.
- Ensuring the highest level of customer care is shown at all times.
- Greeting and welcoming guests onboard our vessels.
- Adhering to all Health and Safety requirements.
- Participating in routine safety drills.
- Maintaining cleanliness and safety of all common areas.
- Managing visitor flow, especially with large groups.
- Ensuring safe mooring of the vessels.
- Reporting any maintenance checks or incidents.
- Selling drinks, snacks, and tickets.
- Promoting local and global products and services.
- Maintaining uniform and personal grooming standards.
Requirements & Qualifications:
- Previous experience in a guest services/customer facing role.
- A willingness to proactively approach guests.
- Customer Service orientated.
- Ability to work effectively as part of a collaborative team.
- Excellent communicator.
- Demonstrable experience in upselling and cross-selling.
- Flexible “can do” approach.
- Able to work for extended periods without sitting.
Desirable but non-essential:
- Experience with POS systems.
- Relevant industry/customer service-related qualifications.
- Knowledge of Health & Safety procedures.
As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
Boat Crew employer: Hornblower Group
Contact Detail:
Hornblower Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Boat Crew
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hornblower Group and City Cruises. Understanding their values and services will help you connect better during the conversation.
✨Tip Number 2
Practice your customer service skills! Since the Boat Crew role is all about providing exceptional hospitality, think of examples from your past experiences where you went above and beyond for a guest.
✨Tip Number 3
Show off your teamwork spirit! Be ready to share how you've worked collaboratively in previous roles. Highlighting your ability to work well with others will resonate with the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Hornblower family!
We think you need these skills to ace Boat Crew
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Boat Crew role. Highlight any relevant experience in customer service or hospitality, and don’t forget to mention your passion for creating amazing experiences for guests!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Hornblower Group
✨Know Your Stuff
Before the interview, make sure you understand Hornblower Group's mission and values. Familiarise yourself with their services, especially the dining and sightseeing cruises. This will show your genuine interest in the company and help you answer questions more effectively.
✨Showcase Your Customer Service Skills
As a Boat Crew member, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your ability to stay calm under pressure and how you’ve handled difficult situations with a smile.
✨Safety First!
Since safety is a top priority, be ready to discuss your understanding of health and safety procedures. If you have any relevant qualifications or experience with emergency drills, make sure to mention them. This will demonstrate your commitment to keeping passengers safe.
✨Be a Team Player
Teamwork is essential in this role. Think of examples that showcase your ability to work collaboratively with others. Whether it’s upselling products or managing visitor flow, showing that you can contribute positively to the team will set you apart.