At a Glance
- Tasks: Ensure vessel safety, assist the Captain, and provide an unforgettable experience for passengers.
- Company: Join Hornblower Group, a leader in global experiences and transportation.
- Benefits: Gain valuable experience in the tourism industry with a supportive team culture.
- Other info: Opportunity for career growth in a fun and inclusive environment.
- Why this job: Be part of a dynamic team on the River Thames and enhance your maritime skills.
- Qualifications: Experience as a Mate on large vessels and knowledge of vessel maintenance required.
The predicted salary is between 22950 - 28050 £ per year.
Hornblower Group is a global leader in experience and transportation. City Cruises UK operates public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions across London and York.
As a Mate, you will bring knowledge of vessel maintenance and interpersonal skills to our team. In return, we are keen to support you in developing your career in the tourism industry and provide you the opportunity to be part of an active social culture and a great team!
Duties and Responsibilities:
- Ensure vessels meet Company standards in terms of safety so our passengers remain safe and enjoy their experience on the River Thames.
- Comply with SMS regulations and ensure crew onboard follow and comply with these regulations and that all documentation is maintained and looked after at all times.
- Support the Captain in onboard safety training for all crew members.
- Navigate vessels on the River Thames safely in accordance with the Company passenger plan and PLA by laws as directed by the Captain.
- Ensure safe mooring of the vessels at all times with extreme caution when embarking and disembarking passengers in accordance with the Company's SMS.
- Provide a vessel safety announcement after leaving each pier to comply with Company SMS.
- Support the Captain in conducting a safety crew briefing every morning for tripping and functions before commencing service to the public.
- Account for and safely embark and disembark passengers from one of our recognised locations along the River Thames.
- Carry out daily vessel log checks in conjunction with the SMS procedures with specific attention to all safety equipment and engines.
- Report any maintenance checks or incidents as per the Company’s SMS to the Captain.
- Support the Captain in checking the vessel’s fuel level and if necessary, fuel the vessel before entering it into service.
- Ensure the vessel has an adequate supply of fresh clear running water onboard for passengers prior to commencing service.
- Ensure the vessel is clean, tidy and well presented at all times to comply with the Company’s SMS and London Port Health regulations.
- Provide passengers with a commentary through the City Cruises’ sightseeing journey and give them a magical experience along the River Thames.
- Give our passengers the best customer experience whilst sightseeing with City Cruises.
- Lead by example and support the Captain to manage all crew on the vessel to be well presented and groomed in Company uniform at all times when representing City Cruises and serving to the public.
- Promote onboard sales and other Company products as directed.
Education & Qualifications:
- SCTW95 Seaman Certificate.
- Holds or working towards BML (Boat master’s Licence).
- Holds or working toward LKE (Local Knowledge Exam).
- Holds or working toward RYA PB2 (Power Boat Level 2).
Experience/Knowledge Required:
- Experience operating as Mate of large passenger vessels.
- Knowledge of vessel maintenance and vessel engineering.
- Worked on a boat or in the maritime industry for over 2 years as a full-time mate.
Desirable:
- Full understanding of Health & Safety afloat and ashore and implementation of Safety Management System, preferably to ISM standard.
- Experience working within the hospitality industry.
- Experience of River Thames commentary/guiding.
Personal Skills Required:
- Excellent communication skills to perform great customer service.
- Willingness to learn and progress.
- Ability to write and speak English to the level required for the role.
- Act with integrity at all times.
- Deliver excellence through customer satisfaction and living our City Cruises values.
- Work with empathy and exhibit a professional attitude.
- Calm and able to work well under pressure.
- Excellent numeracy and literacy skills.
- Reliable and punctual.
- Highly organized and able to work under direction.
- Flexible in carrying out duties at any of the Company’s locations, offices or departments.
- Company focused.
All employees must commit to upholding our RESPECT values: Respect, Environment, Safety #1, Professionalism, Exceed, Communication, Teamwork. As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
Mate (Marine Operations) in London employer: Hornblower Group Inc.
Hornblower Group Inc. offers a dynamic work environment with opportunities for professional growth in the transportation and experience sectors. Employees benefit from being part of a well-established company with a century-long history, providing stability and a diverse range of services. The company's commitment to excellence in customer service and operational efficiency fosters a collaborative and engaging workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land Mate (Marine Operations) in London
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We think you need these skills to ace Mate (Marine Operations) in London
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