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- Tasks: Supervise retail sales and customer service on City Cruises while ensuring safety compliance.
- Company: Join a global leader in experiences and transportation with a supportive work culture.
- Benefits: Competitive salary of £32,081.40, career development opportunities, and a dynamic team environment.
- Why this job: Make a difference in guest experiences while leading a passionate team.
- Qualifications: Experience in guest services and team supervision with strong communication skills.
- Other info: Exciting role in a vibrant city with growth potential.
The predicted salary is between 19249 - 37100 £ per year.
A global leader in experiences and transportation is hiring a Customer Service Supervisor in London. This full-time role involves supervising retail sales and customer service on City Cruises, ensuring compliance with safety standards, and training cabin crew.
The ideal candidate will have experience in guest services and team supervision. Strong communication and excellent customer service skills are essential.
This position offers a competitive salary of £32,081.40 per year, alongside opportunities for career development and a supportive work culture.
Onboard Guest Services Supervisor employer: Hornblower Corp
Contact Detail:
Hornblower Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboard Guest Services Supervisor
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at City Cruises or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and team supervision. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for guest services! During interviews, share specific examples of how you've gone above and beyond for customers. This will demonstrate your commitment to excellent service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Onboard Guest Services Supervisor
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight your experience in guest services and team supervision. We want to see how you've made a difference in previous roles, so don’t hold back!
Communicate Clearly: Strong communication skills are key for this role. Use clear and concise language in your application to demonstrate your ability to communicate effectively. Remember, we’re looking for someone who can lead and inspire a team!
Tailor Your Application: Make your application stand out by tailoring it to the job description. Mention specific responsibilities from the role that excite you and how your skills align with them. We love seeing candidates who take the time to connect their experience with what we do!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Hornblower Corp
✨Know Your Stuff
Make sure you understand the ins and outs of guest services and team supervision. Brush up on your knowledge about safety standards and customer service best practices, especially in the context of the hospitality and transportation industry.
✨Showcase Your Communication Skills
During the interview, demonstrate your strong communication abilities. Use clear and concise language, and be ready to share examples of how you've effectively communicated with both customers and team members in past roles.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like a difficult customer or a safety compliance issue. Think through your responses ahead of time, using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Express Your Passion for Customer Service
Let your enthusiasm for providing excellent customer service shine through. Share stories that highlight your commitment to guest satisfaction and how you’ve gone above and beyond in previous roles to create memorable experiences.
