At a Glance
- Tasks: Ensure customers are safely fitted with life jackets and assist with boat departures.
- Company: Join Hornblower Group, a leader in unforgettable experiences and transportation.
- Benefits: Earn £12.71 per hour with flexible hours and outdoor work.
- Other info: Work outdoors, enjoy a dynamic environment, and gain valuable customer service experience.
- Why this job: Be part of a fun team ensuring safety on the water while meeting new people.
- Qualifications: Good communication skills and a friendly attitude; experience around water is a plus.
The predicted salary is between 12.71 - 12.71 £ per hour.
This is a part time, fixed term contract until 6th Sept 2026. 20 hours per week - £12.71 per hour. Start date 18th July 2026.
Company Summary:
City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world‑class experiences and transportation services. We operate public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions across London and York.
Position Summary:
To support the safe and efficient operation of the self‑drive boat hire fleet by ensuring customers are correctly issued with and fitted for appropriate personal flotation devices (life jackets), assisting with customer departures and returns, and helping maintain high standards of safety, customer service and presentation.
Key Responsibilities:
- Safety: Issue suitable life jackets to all customers using the self‑drive boats. Ensure life jackets are correctly fitted and adjusted before customers board. Demonstrate the correct use and wearing of life jackets where required. Check that all required safety equipment is available before vessels are dispatched. Report damaged, defective or missing life jackets and safety equipment. Support the company's health and safety procedures and safe systems of work.
- Customer Service: Welcome customers in a friendly and professional manner. Assist customers through the pre‑departure process. Answer basic questions regarding the boat hire process and safety procedures. Provide clear instructions relating to the use of life jackets and embarkation. Help ensure customers have a safe and enjoyable experience.
- Operational Duties: Prepare life jackets for daily use, ensuring they are clean, dry and serviceable. Collect, inspect and store life jackets following customer returns. Keep records of damaged or withdrawn equipment where required. Maintain cleanliness and organisation of the life jacket storage and operating areas.
- General Responsibilities: Comply with all company policies and procedures. Maintain a professional appearance and wear the required uniform and PPE. Treat customers and colleagues with courtesy and respect. Undertake any other reasonable duties appropriate to the role.
Person Specification:
- Good communication and interpersonal skills.
- Friendly and approachable manner.
- Strong awareness of health and safety.
- Reliable, punctual and able to work independently.
- Physically able to lift and carry life jackets and work outdoors for extended periods.
- Flexible approach to working hours, including weekends and holidays.
- Previous experience in a customer service or leisure environment.
- Experience working around water or in a marine setting.
- Knowledge of water safety or boating operations.
Working Conditions:
- Predominantly outdoor work in all weather conditions.
- Regular standing and walking.
- Frequent interaction with members of the public.
Key Performance Measures:
- Customers issued with correctly fitted life jackets before departure.
- Compliance with company safety procedures.
- High standards of customer service.
- Accurate reporting of damaged or defective equipment.
- Clean, organised and well‑maintained operating area.
All employees must commit to upholding our RESPECT values: Respect, Environment, Safety #1, Professionalism, Exceed, Communication, Teamwork.
As an equal opportunities’ employer, we are committed to the equal treatment of all current and prospective employees and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to create a diverse and inclusive environment. Candidates for employment or promotion will be assessed objectively against the requirements for the position.
Self-Drive Life Jacket Attendant - Marine Operations in London employer: Hornblower Corp
Hornblower Group is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where teamwork and respect are at the forefront. Working as a Customer Service Assistant on the Piers in iconic locations like Tower Millennium Pier and London Eye Waterloo Pier provides unique opportunities to engage with diverse guests while promoting local attractions. With a commitment to safety, professionalism, and inclusivity, employees can thrive in a supportive environment that values their contributions and encourages them to exceed expectations.
StudySmarter Expert Advice🤫
We think this is how you could land Self-Drive Life Jacket Attendant - Marine Operations in London
✨Get Local and Get Networking
The transportation and logistics sector thrives on local connections, so don’t hesitate to hit up local job fairs or industry meetups. Chat with people in the field—it could lead to a part-time gig that isn’t even advertised yet!
✨Join Community Groups
Look for community groups or forums related to transportation and logistics. Places like Facebook groups or LinkedIn communities can be great for finding opportunities and making contacts. You never know when someone might need a helping hand with logistics!
✨Be Ready for Flexibility
Part-time positions in transportation often come with varying hours, so keep your schedule flexible. Show potential employers, like Hornblower Corp, that you’re adaptable—this will make you a much more attractive candidate!
✨Showcase Your Skills
Consider creating a mini portfolio or a simple LinkedIn profile highlighting relevant experience like driving, delivery, or supply chain management. When you apply directly on our website, make sure to include this info—it’ll help you stand out in a busy field!
We think you need these skills to ace Self-Drive Life Jacket Attendant - Marine Operations in London
Some tips for your application 🫡
Show Off Your Relevant Experience:When applying for a part-time role in transportation and logistics, make sure to highlight any previous experience you've got in the field. Emphasise skills like route planning, inventory management, or your familiarity with relevant software. If you've worked at a warehouse or have experience driving, sprinkle that in there!
Certifications Matter!:If you've got any certifications related to transportation or logistics—like a forklift licence or safety training—mention those! They could give you an edge over other candidates. Throw in any coursework or training relevant to the industry, as this shows you're not just looking for a job; you're dedicated to the field.
Balance Your Flexibility and Availability:Since this is a part-time role, make it clear in your application when you’re available to work. Companies like Hornblower Corp appreciate candidates who are flexible and willing to adapt to varying schedules, so highlight any days or shifts that you can easily cover!
Connect Your Cover Letter with Passion for Logistics:In your cover letter, let your excitement for the transportation and logistics industry shine through! Talk about why you want to work at Hornblower Corp, and show us how your skills and interests align with their mission. A bit of passion goes a long way in making your application stand out!
How to prepare for a job interview at Hornblower Corp
✨Master the Logistics Lingo
When you're prepping for the interview with Hornblower Corp for a part-time role in transportation and logistics, make sure you're up to speed with the key jargon. Terms like 'supply chain optimization' and 'freight management' are going to pop up, so showing you understand them will impress the interviewers!
✨Show Off Your Organisational Skills
This role will likely test your ability to manage multiple tasks and timelines. You might get asked how you would handle unexpected delays or shifts in schedules. Be ready with examples from past experiences where you’ve demonstrated strong organisational skills, which is crucial in this field.
✨Flexibility is Key!
Part-time roles in logistics often demand flexibility, so share your willingness to adapt to changing schedules or workloads. Talk about any past experiences that showcase how you managed your time effectively while juggling various responsibilities – that'll definitely resonate with the hiring team!
✨Research Tools of the Trade
Familiarise yourself with popular logistics software and tools that are commonly used in the industry. If you know of any specific systems Hornblower Corp uses, even better! Mentioning your familiarity with inventory management systems or route optimization tools can really bolster your case.
