This is a full-time, permanent position with a salary of £32,396.74 per annum (increase once probation has been passed), plus a paid performance-based incentive - 42.5 hours per week.
Mustbefullyflexibletoworkany5outof7daysacrosstheweekinclweekendsandbankholidays
Postholderswillberequiredtoservealcoholandmustthereforebeover18
CityCruisesUKispartoftheCityExperiencesdivisionoftheHornblowerGroup,agloballeaderinworld-classexperiencesandtransportationservices.Weoperatepublicdiningandsightseeingcruisesaswellasprivatechartersforcorporateevents,birthdayparties,weddings,orotherspecialoccasionsacrossLondonandYork.
The F&B Supervisor (known internally as the Functions Supervisor) will support the Functions Manager by leading the team in the delivery and execution of an excellent guest experience onboard all our dining cruises and private hire events. This position will ensure food safety and service delivery standards are maintained at all times.
Essential Duties & Responsibilities:
Customer Service
- Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT service system
- Ensure that the highest level of customer care is shown at all times to ensure a clean, comfortable and safe environment for all our passengers
- Anticipate customer needs and pre-empt any customer dissatisfaction and manage accordingly
- Tour the sales floor regularly, talking to colleagues & customers and identify/resolve any issues.
- Actively seeking customer feedback to improve the service
Safety
- Adhere to all Health and Safety requirements in accordance with the company’s Safety Management System (SMS), ensuring the safety of passengers is protected at all times
- Maintain the cleanliness and safety of all common areas
Sales
- Analysing sales figures and forecasting future sales volumes to maximize profits to achieve sales across all products
- To assist with promotional activity to attract prospective customers
- Ensure any wastage is minimized and accurately recorded.
Administrative/Other
- Completion of all function paperwork within the agreed timeframes
- Ensure all stock is on board and checked to company processes
- Participate in regular stock audits and all breakages recorded per company policy
- Be prepared to begin work at scheduled time
- Maintain uniform and personal grooming in compliance with appearance standards
- Additional duties as may reasonably be required
- Be an Ambassador for our RESPECT Service System
Leadership
- Provides leadership and guidance and training to team members
- Undertake induction for on the job training of waiting staff as per Company policy
- Ensure team briefings take place prior to the cruises with the team informing targets set
- Lead the Functions team, ensuring waiting staff are tending to guests needs within the company guidelines along with adhering to personal grooming and appearance standards.
- Ensure the team adhere to Financial practices and procedures in line with Company policy
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F&B Supervisor employer: Hornblower Corp
Hornblower Group is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where teamwork and respect are at the forefront. Working as a Customer Service Assistant on the Piers in iconic locations like Tower Millennium Pier and London Eye Waterloo Pier provides unique opportunities to engage with diverse guests while promoting local attractions. With a commitment to safety, professionalism, and inclusivity, employees can thrive in a supportive environment that values their contributions and encourages them to exceed expectations.
