At a Glance
- Tasks: Promote and sell private hire experiences while delivering exceptional hospitality.
- Company: Join City Cruises, a leader in unforgettable experiences on the water.
- Benefits: Competitive salary, bonus incentives, and hybrid working after training.
- Other info: Opportunity for career growth in a vibrant, fast-paced environment.
- Why this job: Be part of a dynamic team creating memorable events and experiences.
- Qualifications: 2+ years in sales, excellent communication, and customer service skills.
The predicted salary is between 31500 - 38500 £ per year.
- Sales and Marketing - Charter Sales Executive
- City Cruises London UK, Cherry Garden Pier, London, London, City of, United Kingdom
Job Description
Posted Wednesday, July 29, 2026 at 2:00 AM
This is a full time, fixed term position until the end of November 2026 paying £30,000 p/a plus bonus incentive.
Hybrid working available after training period completed.
Position Summary
City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-class experiences and transportation services.
We operate public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions across London and York.
Comments
Known internally as the Charter Sales and Event Delivery Executive – supports our mission to create amazing experiences for our guests by delivering a professional, polite and proactive service.
As a member of our Charter Sales team, you will actively promote and sell our private hire experiences.
You will be passionate about delivering the very best experience for our guests whilst achieving targets and assisting with the growth of this team.
- The ability to interact with guests and internal team members is essential
- Provide exceptional hospitality to guests and coworkers as prescribed in our RESPECT service system
- Provide a smooth and professional sales process that befits the City Cruises UK brand.
- Work closely with the Charter Sales Manager to achieve budgeted sales revenue and profit levels for Direct and Trade boat charters, including boat hire and food and beverage sales
- Assist in the development of key relationships with 3rd party agents, corporate clients and business partners
- To attend monthly sales meetings to discuss revenue vs budget
- Work with Charter Sales and Manager Head of Events in the development of new products on the charter range and look to develop combined package offerings
- Coordinate all guest requests and ensure guest requirements are communicated to the on board event delivery teams
- To meet, on a rotational basis, with the Event delivery team to ensure events run smoothly.
- Assist in the launch of new products
- Assist in the database build of a CRM system, to build enquiries and database to provide a detailed mailing list
- Host viewings and familiarisation visits as required
- Attend charter events when required and 4 per year minimum to provide feedback in product improvement.
- Raise Purchase Orders for charter products
- Attend events representing the brand and to build relationships to grow business
- Assist on additional research as required.
- Assist with booking Piers and third party vendors.
- Additional duties as may reasonably be required
Requirements & Qualifications
- Proven sales experience (minimum 2 years) in an events/travel environment
- Demonstrable experience in end to end events sales and delivery for both corporate and private events including budget tracking
- Excellent Negotiation Skills – to negotiate a suitable product package with the customer
- Confident communicator with the ability to quickly build rapport with clients both on the telephone and face to face
- Customer services experience both face to face and via telephone
- Highly organised with proven ability to deliver to tight deadlines
- Excellent attention to detail
- Aligns behaviours with company values
- Flexible “can do” attitude with the ability to react calmly in pressurised situations
- Availability to work outside of normal office hours including weekends to ensure delivery of events
- Excellent computer software skills (Microsoft Office suite), including diary and database management systems
- Be competent working with new technology and databases
- Confident in provision of management statistics in Managers absence Desirable though non-essential
- City Cruises London UK, Cherry Garden Pier, London, London, City of, United Kingdom
- #J-18808-Ljbffr
Sales and Marketing - Charter Sales Executive employer: Hornblower Corp
City Cruises UK is an exceptional employer, offering a vibrant work culture that prioritises teamwork and guest satisfaction. With opportunities for hybrid working and a focus on professional development, employees can thrive in a dynamic environment while enjoying the unique advantage of working in one of the world's most iconic cities. Join us to be part of a team that creates unforgettable experiences on the Thames, where your contributions directly impact our guests' enjoyment and the growth of our charter services.
