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- Tasks: Lead digital engagement strategies and guide clients through transformative projects.
- Company: Join Horizontal Digital, a forward-thinking consultancy focused on exceptional customer experiences.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on collaboration and continuous improvement.
- Why this job: Make a real impact by solving complex business problems with innovative digital solutions.
- Qualifications: Experience in digital agencies and strong client relationship skills required.
The predicted salary is between 36000 - 60000 ÂŁ per year.
At Horizontal Digital, we hold ourselves to one key belief: You’re only as good as your worst customer experience. This mantra drives our digital consultancy to think beyond the easy answers and instead create websites, apps, portals and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways.
We use these values to fuel superior results:
- Lock arms: We forge relationships that make our impact 1,000x stronger. This means working across departments and engaging both our clients and our communities to deliver the greatest good.
- Show hustle: We’re not ones to sit on our hands and wait. Instead, we anticipate opportunities, collectively roll up our sleeves and find ways to execute the exceptional.
- Embrace change: From new technologies to workplace philosophies, we welcome the unexpected and constantly anticipate what’s next.
- Elevate empathy: We listen before we take action. This means understanding a variety of perspectives and holding ourselves to a higher standard of accountability.
- Never settle: We motivate each other to push past the easy answers and collectively arrive at bigger, more inspiring ideas.
As a Digital Engagement Strategist, you’re equally comfortable operating at the strategic altitude and in the weeds of day-to-day delivery. You have a background in digital agencies and a track record of owning complex transformation programmes. You’ve likely worn hats such as Product Manager, Digital Strategist, Project Manager or Client Partner—and you understand what it means to guide a client while getting work over the line.
You thrive on solving real business problems, building trust with senior stakeholders, and collaborating closely with creative and technical teams. You bring a rare combination of strategic acumen, delivery discipline and commercial instinct—alongside a curiosity for AI and emerging tech. You’re energised by face-to-face interaction: spending time on-site with the client, helping steer them through complexity.
The role blends four things:
- Product Ownership: represent the product vision, shape roadmaps, and connect delivery to outcomes.
- Strategic Growth: identify new needs, shape upcoming work, and ensure commercial alignment.
- Client Relationship Leadership: act as the strategic counterpart to our clients, ensuring executive alignment and engagement.
- Pre-Sales & New Business Leadership: lead strategic pre-sales engagements, shape early-stage delivery, and help win the right type of work by aligning our product and partnership vision with client ambition.
What you’ll do:
- Act as the primary digital engagement lead across one or more strategic accounts—guiding clients through Discovery, Strategy, Design, Development and Delivery.
- Proactively identify improvement opportunities on live platforms, ensuring our work evolves through a Continuous Improvement (CI) mindset.
- Translate complex business needs into phased outcome-led roadmaps that guide both near-term delivery and long-term transformation.
- Act as the internal voice of the client and the external voice of the product - ensuring everything we deliver is connected to a clearly defined product vision, prioritised roadmap, and measurable business value.
- Provide clear strategic direction to delivery teams - partnering with Design, Tech, and Delivery Leads to ensure alignment on capacity, velocity, and value, while stepping back from day-to-day delivery management.
- Support clients in shaping go-to-market (GTM) strategies, service propositions, or business design initiatives - particularly during Discovery or early-phase engagements.
- Help shape commercial models and prioritisation trade-offs in partnership with clients - aligning budgets, ambition and investment phasing across multi-stage programmes.
- Build credibility with senior stakeholders—offering a clear, structured point of view while flexing between corporate polish and startup hustle.
- Operate as a connector across disciplines: delivery, strategy, design, content, data and technology.
- Shape and steer multi-disciplinary teams to deliver experience-led digital transformation programmes.
- Lead workshops, stakeholder interviews and discovery engagements to uncover goals, pain points and opportunities.
Digital Engagement Strategist - UK (Hiring Immediately) in London employer: Horizontal Digital
Contact Detail:
Horizontal Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Engagement Strategist - UK (Hiring Immediately) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show your hustle! When you find a role that excites you, don’t just apply—follow up! A quick message to express your enthusiasm can set you apart from the crowd. It shows you’re proactive and genuinely interested in the position.
✨Tip Number 3
Prepare for interviews by researching the company’s recent projects and challenges. This will help you tailor your responses and demonstrate how your skills can solve their specific needs. Plus, it shows you’ve done your homework!
✨Tip Number 4
Don’t forget to leverage our website! We’ve got loads of resources and tips to help you nail that interview. Plus, applying through us means you’ll be in the loop for any new opportunities that pop up!
We think you need these skills to ace Digital Engagement Strategist - UK (Hiring Immediately) in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for digital engagement shine through! We want to see how your experiences align with our mission of creating exceptional customer experiences. Share specific examples that highlight your passion for solving real business problems.
Tailor Your Application: Make sure to customise your application for the Digital Engagement Strategist role. Highlight relevant skills and experiences that match the job description. We love seeing how you can connect your background in digital agencies to the strategic growth and client relationship leadership we value.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your ideas effectively. Use bullet points if it helps to break down your achievements and make them easy to digest!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive—something we really admire!
How to prepare for a job interview at Horizontal Digital
✨Know Your Stuff
Before the interview, dive deep into Horizontal Digital's projects and values. Familiarise yourself with their approach to digital engagement and how they fuse strategy, data, design, and technology. This will help you speak confidently about how your experience aligns with their mission.
✨Showcase Your Hustle
Prepare examples that demonstrate your proactive nature and ability to anticipate opportunities. Think of times when you rolled up your sleeves to tackle challenges head-on, as this aligns perfectly with their 'show hustle' mantra.
✨Embrace Change
Be ready to discuss how you've adapted to new technologies or changes in project scope. Highlight your curiosity for AI and emerging tech, as this is crucial for a role that thrives on innovation and transformation.
✨Build Relationships
Since the role involves client relationship leadership, prepare to talk about how you've built trust with senior stakeholders in the past. Share specific instances where your strategic direction made a significant impact on a project or client relationship.