At a Glance
- Tasks: Be the friendly voice helping members with their financial needs and transactions.
- Company: Horizons North Credit Union, a supportive and inclusive workplace.
- Benefits: Competitive hourly pay, no weekend shifts, and a positive work environment.
- Other info: Join a diverse team where your unique perspective is valued.
- Why this job: Make a real difference in people's lives while building lasting relationships.
- Qualifications: Customer service experience and strong communication skills are a must.
The predicted salary is between 30078 - 36762 £ per year.
Do you enjoy creating a welcoming environment where every member matters? Do you have a passion for helping people achieve their financial goals? Do you have a heart for service and making a difference in the lives of your members? If so, Horizons North Credit Union might be the place for you!
As a Contact Center Representative, you will be the first point of contact for the credit union’s membership when they call or message the credit union, assisting members with financial transactions, educating members on credit union products and services, and building trusted, long-term relationships by assisting members with other financial functions.
CORE RESPONSIBILITIES
- Serving as a first point of contact to members calling and messaging the credit union, providing prompt, consistent, courteous, and personal service to members and teammates.
- Providing accurate and timely information to members on all credit union products and services, recommending solutions to meet member needs, and referring members to other credit union staff as appropriate.
- Processing a wide variety of financial transactions, involving: balance verifications, transfers and loan payments, establishing new accounts and making changes to existing accounts, and other financial transactions.
- Educating members on the use of automated services and tools such as online banking, eStatements, and bill pay.
- Verifying and processing check orders, processing returned mail, updating travel notes and other card records, researching card issues, taking action as necessary to resolve member concerns.
- Cross-training peers on member service policies, practices and procedures, as required or requested.
- Maintaining the security and confidentiality of all credit union documents, files, financial systems, currency, and member information; following security protocols to consistently validate for positive member identification via contact online or by phone; documenting and promptly informing immediate supervisor of non-compliance.
- Performing other related duties, including special projects, as required or requested.
QUALIFICATIONS
Experience/Education: At least 6 months of customer service experience, with work experience in a financial institution preferred, high school diploma or equivalent.
Skills/Abilities: Customer service skills, strong verbal and written communication skills, active listening skills, strong organization skills and exceptional accuracy.
WORK SCHEDULE
This is a full-time position with a regular work schedule of 8:00 am to 5:00 pm, Monday through Friday. No Saturdays!
PHYSICAL REQUIREMENTS
Regular duties are performed in a general office work environment and regularly require sitting at a workstation/desk while speaking with members, completing paperwork or using computers, calculators, copiers, telephone, fax machines and other business office machines and equipment. Essential duties may also involve occasional kneeling, squatting, bending, walking, crouching, stooping and lifting up to 30 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
COMPENSATION
This is a non-exempt hourly position with a hiring range of $18.15 to $21.58. The base salary offered will be based on experience and qualifications, and an offer of employment from Horizons North Credit Union will be contingent on the successful completion of a criminal background check.
Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every single qualification. At Horizons North Credit Union, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification above, we encourage you to apply. You may be just the right candidate for this or other positions.
Call Center Representative in City of Westminster employer: Horizons North Credit Union
Horizons North Credit Union is an attractive employer due to its commitment to member service and community engagement. Employees enjoy a stable work schedule and opportunities for professional development. The company fosters a culture that prioritizes building trusted relationships with members.
Contact Details:
Horizons North Credit Union Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Call Center Representative in City of Westminster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Horizons North Credit Union. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Horizons North Credit Union before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Center Representative in City of Westminster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Horizons North Credit Union:Your cover letter is your chance to shine! Tell us why you want to work at Horizons North Credit Union specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Horizons North Credit Union!
How to prepare for a job interview at Horizons North Credit Union
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
