At a Glance
- Tasks: Build strong customer relationships and drive cybersecurity solutions for high-value clients.
- Company: Join a fast-paced, innovative cybersecurity company with a global presence.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with excellent career advancement opportunities across EMEA.
- Why this job: Make a real impact in cybersecurity while collaborating with top industry professionals.
- Qualifications: 5+ years in Customer Success with a background in cybersecurity and strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Requirements
- This role requires a background in cybersecurity and someone who is consultative, proactive, and excited to build strong customer relationships across geographies.
- 5+ years in Customer Success, Technical Account Management, Client Services, within a SaaS cybersecurity environment.
- In-depth knowledge of cybersecurity practices and principles; possession of relevant certifications (e.g., CompTIA Security+, CISSP) is highly preferred.
- Deep understanding of enterprise security, information technology, cloud, or offensive security is highly preferred.
- Strong customer acumen—able to align solutions to business priorities and present clearly to both technical and executive stakeholders.
- Experience managing a book of business with revenue targets (ARR, NRR, GRR).
- Startup or high-growth company experience is preferred; you thrive in fast-paced, ambiguous environments.
- Location: UK, Germany, France, Belgium, Ireland, Italy, The Netherlands or Spain.
- Languages Preferred: French, German, Italian as well as business fluency in English.
- Comfortable with tools like Salesforce, Gainsight, and JIRA; detail-oriented and organized.
What the job involves
- As a Customer Success Manager in EMEA, you will play a key role in scaling and strengthening our international post-sales experience as part of a growing global Customer Success organization.
- You will serve as a strategic advisor to a portfolio of high-value customers, partnering directly with technical and business stakeholders to drive adoption, value realization, retention, and growth.
- You’ll collaborate cross-functionally with Sales, Product, Engineering, and Support while helping shape and evolve the Customer Success experience across the EMEA region.
- Manage a portfolio of EMEA customers as their primary post-sales technical advisor, developing a deep understanding of the NodeZero platform to guide successful adoption.
- Cultivate champions with security leaders—from analysts to CISOs—and guide them through the lifecycle of adoption, expansion, and advocacy.
- Deliver technical onboarding and enablement to drive adoption of NodeZero, including advanced features like Tripwires, Insights, and Rapid Response, ensuring customers realize maximum value.
- Proactively identify customer needs and potential challenges, suggesting solutions that improve their experience and enhance their cybersecurity posture.
- Partner closely with IT and Security teams (SOC, red/blue teams, AppSec, etc.) to help interpret pentest results, prioritize remediation, and guide long-term offensive security strategy.
- Collaborate closely with Sales and Renewals teams to drive retention and growth by identifying expansion opportunities, aligning on account strategy, and ensuring a seamless renewal process.
- Act as a customer advocate, relaying customer feedback and technical issues to our internal teams to help drive the evolution of our product and services.
- Conduct regular check-ins and quarterly business reviews to align on strategy, secure executive buy-in, and showcase business outcomes.
- Contribute to documentation, training materials, and repeatable playbooks to scale technical success across the region.
- Maintain detailed records of customer health and touchpoints using internal CS platforms.
Senior Customer Success Manager (DACH) employer: Horizon3
As a Senior Customer Success Manager at our dynamic cybersecurity firm, you will thrive in a collaborative and innovative work culture that prioritises employee growth and development. With a strong focus on building meaningful customer relationships across the EMEA region, we offer competitive benefits, a supportive environment, and the opportunity to work with cutting-edge technology in a fast-paced, high-growth setting. Join us to make a significant impact while advancing your career in a company that values your expertise and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager (DACH)
✨Tip Number 1
Network like a pro! Reach out to connections in the cybersecurity space, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to Customer Success and cybersecurity. We recommend role-playing with a friend or using mock interview platforms to boost your confidence.
✨Tip Number 3
Showcase your expertise! During interviews, share specific examples of how you've driven customer success in previous roles. Use metrics to highlight your impact—numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Customer Success Manager (DACH)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Customer Success Manager. Highlight your experience in cybersecurity and customer success, and don’t forget to mention any relevant certifications you have. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're excited about this role and how your skills can help us build strong customer relationships. Be sure to mention specific experiences that demonstrate your consultative approach and proactive mindset.
Showcase Your Achievements:When detailing your past roles, focus on your achievements rather than just responsibilities. Use metrics to illustrate your success in managing customer accounts and driving growth. We love numbers that show how you’ve made an impact!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Horizon3
✨Know Your Cybersecurity Stuff
Make sure you brush up on your cybersecurity knowledge before the interview. Be ready to discuss key principles and practices, as well as any relevant certifications you hold. This will show that you’re not just familiar with the field but genuinely passionate about it.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles where you successfully managed customer relationships and drove value. Highlight how you aligned solutions with business priorities and how you’ve handled revenue targets. This will demonstrate your strong customer acumen.
✨Be Ready for Technical Discussions
Since this role involves working closely with technical stakeholders, be prepared to dive into technical discussions. Familiarise yourself with tools like Salesforce and JIRA, and be ready to explain how you’ve used them in previous roles to enhance customer success.
✨Demonstrate Your Proactive Approach
Think of ways you can proactively identify customer needs and challenges. During the interview, share examples of how you’ve anticipated issues and provided solutions in the past. This will highlight your consultative nature and your ability to thrive in fast-paced environments.
