At a Glance
- Tasks: Drive customer success in cybersecurity, building strong relationships and ensuring value realisation.
- Company: Join a fast-paced, high-growth cybersecurity company making waves in the EMEA region.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Work collaboratively across teams in a dynamic environment with excellent career advancement potential.
- Why this job: Be a strategic advisor to top-tier clients and shape their cybersecurity journey.
- Qualifications: 5+ years in Customer Success with a solid understanding of cybersecurity principles.
The predicted salary is between 60000 - 80000 £ per year.
Requirements
- This role requires a background in cybersecurity and someone who is consultative, proactive, and excited to build strong customer relationships across geographies.
- 5+ years in Customer Success, Technical Account Management, Client Services, within a SaaS cybersecurity environment.
- In-depth knowledge of cybersecurity practices and principles; possession of relevant certifications (e.g., CompTIA Security+, CISSP) is highly preferred.
- Deep understanding of enterprise security, information technology, cloud, or offensive security is highly preferred.
- Strong customer acumen—able to align solutions to business priorities and present clearly to both technical and executive stakeholders.
- Experience managing a book of business with revenue targets (ARR, NRR, GRR).
- Startup or high-growth company experience is preferred; you thrive in fast-paced, ambiguous environments.
- Location: UK, Germany, France, Belgium, Ireland, Italy, The Netherlands or Spain.
- Languages Preferred: French, German, Italian as well as business fluency in English.
- Comfortable with tools like Salesforce, Gainsight, and JIRA; detail-oriented and organized.
What the job involves
- As a Customer Success Manager in EMEA, you will play a key role in scaling and strengthening our international post-sales experience as part of a growing global Customer Success organization.
- You will serve as a strategic advisor to a portfolio of high-value customers, partnering directly with technical and business stakeholders to drive adoption, value realization, retention, and growth.
- You’ll collaborate cross-functionally with Sales, Product, Engineering, and Support while helping shape and evolve the Customer Success experience across the EMEA region.
- Manage a portfolio of EMEA customers as their primary post-sales technical advisor, developing a deep understanding of the NodeZero platform to guide successful adoption.
- Cultivate champions with security leaders—from analysts to CISOs—and guide them through the lifecycle of adoption, expansion, and advocacy.
- Deliver technical onboarding and enablement to drive adoption of NodeZero, including advanced features like Tripwires, Insights, and Rapid Response, ensuring customers realize maximum value.
- Proactively identify customer needs and potential challenges, suggesting solutions that improve their experience and enhance their cybersecurity posture.
- Partner closely with IT and Security teams (SOC, red/blue teams, AppSec, etc.) to help interpret pentest results, prioritize remediation, and guide long-term offensive security strategy.
- Collaborate closely with Sales and Renewals teams to drive retention and growth by identifying expansion opportunities, aligning on account strategy, and ensuring a seamless renewal process.
- Act as a customer advocate, relaying customer feedback and technical issues to our internal teams to help drive the evolution of our product and services.
- Conduct regular check-ins and quarterly business reviews to align on strategy, secure executive buy-in, and showcase business outcomes.
- Contribute to documentation, training materials, and repeatable playbooks to scale technical success across the region.
- Maintain detailed records of customer health and touchpoints using internal CS platforms.
Senior Customer Success Manager (EMEA) in London employer: Horizon3
As a Senior Customer Success Manager at our dynamic cybersecurity firm, you will thrive in a collaborative and innovative work culture that prioritises employee growth and development. With a strong focus on building meaningful customer relationships across the EMEA region, we offer competitive benefits, a commitment to work-life balance, and the opportunity to be part of a fast-paced, high-growth environment where your contributions directly impact our customers' success and security posture.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager (EMEA) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the cybersecurity space and let them know you're on the hunt for a Senior Customer Success Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Get your online presence sorted! Make sure your LinkedIn profile is up-to-date and showcases your experience in customer success and cybersecurity. Join relevant groups and engage with posts to get noticed by potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of the NodeZero platform and other tools mentioned in the job description. Be ready to discuss how you've driven customer success in previous roles and how you can bring that expertise to the table.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Senior Customer Success Manager (EMEA) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Customer Success Manager. Highlight your experience in cybersecurity and any relevant certifications you have. We want to see how your background aligns with our needs!
Showcase Your Customer Success Skills:In your application, emphasise your consultative approach and ability to build strong relationships. Share specific examples of how you've driven customer success in previous roles, especially in a SaaS environment.
Be Clear and Concise:When writing your cover letter, keep it straightforward. We appreciate clarity! Make sure to outline your key achievements and how they relate to the responsibilities of the role. Remember, we’re looking for someone who can communicate effectively with both technical and executive stakeholders.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Horizon3
✨Know Your Cybersecurity Stuff
Make sure you brush up on your cybersecurity knowledge before the interview. Be ready to discuss key principles and practices, as well as any relevant certifications you hold. This will show that you’re not just familiar with the field but genuinely passionate about it.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles where you successfully managed customer relationships and drove value. Highlight how you aligned solutions with business priorities and how you’ve handled revenue targets. This will demonstrate your strong customer acumen and ability to thrive in a fast-paced environment.
✨Be Ready for Technical Discussions
Since this role involves working closely with technical stakeholders, be prepared to dive into technical discussions. Familiarise yourself with the NodeZero platform and its features, and think about how you would guide customers through their adoption journey. This will help you stand out as a strategic advisor.
✨Practice Your Communication Skills
You’ll need to present clearly to both technical and executive stakeholders, so practice articulating complex ideas simply. Consider doing mock interviews or explaining concepts to a friend. This will help you feel more confident and ensure you can effectively communicate your value during the interview.
