At a Glance
- Tasks: Be the go-to advisor for high-value customers, driving their success and satisfaction.
- Company: Join a fast-paced cybersecurity company focused on customer success and innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Work in a dynamic environment with a focus on collaboration and career advancement.
- Why this job: Make a real impact in cybersecurity while building strong relationships with clients.
- Qualifications: 5+ years in Customer Success with a solid understanding of cybersecurity principles.
The predicted salary is between 60000 - 80000 £ per year.
Requirements
- This role requires a background in cybersecurity and someone who is consultative, proactive, and excited to build strong customer relationships across geographies.
- 5+ years in Customer Success, Technical Account Management, Client Services, within a SaaS cybersecurity environment.
- In-depth knowledge of cybersecurity practices and principles; possession of relevant certifications (e.g., CompTIA Security+, CISSP) is highly preferred.
- Deep understanding of enterprise security, information technology, cloud, or offensive security is highly preferred.
- Strong customer acumen—able to align solutions to business priorities and present clearly to both technical and executive stakeholders.
- Experience managing a book of business with revenue targets (ARR, NRR, GRR).
- Startup or high-growth company experience is preferred; you thrive in fast-paced, ambiguous environments.
- Location: UK, Germany, France, Belgium, Ireland, Italy, The Netherlands or Spain.
- Languages Preferred: French, German, Italian as well as business fluency in English.
- Comfortable with tools like Salesforce, Gainsight, and JIRA; detail-oriented and organized.
What the job involves
- As a Customer Success Manager in EMEA, you will play a key role in scaling and strengthening our international post-sales experience as part of a growing global Customer Success organization.
- You will serve as a strategic advisor to a portfolio of high-value customers, partnering directly with technical and business stakeholders to drive adoption, value realization, retention, and growth.
- You’ll collaborate cross-functionally with Sales, Product, Engineering, and Support while helping shape and evolve the Customer Success experience across the EMEA region.
- Manage a portfolio of EMEA customers as their primary post-sales technical advisor, developing a deep understanding of the NodeZero platform to guide successful adoption.
- Cultivate champions with security leaders—from analysts to CISOs—and guide them through the lifecycle of adoption, expansion, and advocacy.
- Deliver technical onboarding and enablement to drive adoption of NodeZero, including advanced features like Tripwires, Insights, and Rapid Response, ensuring customers realize maximum value.
- Proactively identify customer needs and potential challenges, suggesting solutions that improve their experience and enhance their cybersecurity posture.
- Partner closely with IT and Security teams (SOC, red/blue teams, AppSec, etc.) to help interpret pentest results, prioritize remediation, and guide long-term offensive security strategy.
- Collaborate closely with Sales and Renewals teams to drive retention and growth by identifying expansion opportunities, aligning on account strategy, and ensuring a seamless renewal process.
- Act as a customer advocate, relaying customer feedback and technical issues to our internal teams to help drive the evolution of our product and services.
- Conduct regular check-ins and quarterly business reviews to align on strategy, secure executive buy-in, and showcase business outcomes.
- Contribute to documentation, training materials, and repeatable playbooks to scale technical success across the region.
- Maintain detailed records of customer health and touchpoints using internal CS platforms.
Senior Customer Success Manager (DACH) in London employer: Horizon3
As a Senior Customer Success Manager at our dynamic cybersecurity firm, you will thrive in a collaborative and innovative work culture that prioritises employee growth and development. With a strong focus on building meaningful customer relationships across the EMEA region, we offer competitive benefits, a supportive environment, and the opportunity to work with cutting-edge technology in a fast-paced, high-growth setting. Join us to make a significant impact while advancing your career in a company that values your expertise and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager (DACH) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the cybersecurity space and let them know you're on the hunt for a Senior Customer Success Manager role. Personal referrals can make all the difference, so don’t be shy about asking for introductions.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of the NodeZero platform and the latest cybersecurity trends. We want you to showcase your expertise and how you can add value to our customers right from the get-go!
✨Tip Number 3
Practice your storytelling skills! When discussing your past experiences, focus on how you’ve built strong customer relationships and driven success. Use specific examples that highlight your consultative approach and ability to align solutions with business priorities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Senior Customer Success Manager (DACH) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your background in cybersecurity and any relevant certifications you have. We want to see how your experience aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're excited about the role and how you can contribute to our team. Be sure to mention your customer success experience and how you’ve built strong relationships in the past.
Showcase Your Achievements:When detailing your work history, focus on specific achievements that demonstrate your impact. Whether it's revenue growth or successful project completions, we love to see numbers and results that back up your claims!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Horizon3
✨Know Your Cybersecurity Stuff
Make sure you brush up on your cybersecurity knowledge before the interview. Be ready to discuss key principles and practices, as well as any relevant certifications you hold. This will show that you’re not just familiar with the field but genuinely passionate about it.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles where you successfully managed customer relationships and drove value. Highlight how you aligned solutions with business priorities and how you’ve contributed to revenue targets. This will demonstrate your strong customer acumen.
✨Be Ready for Technical Discussions
Since this role involves working closely with technical stakeholders, be prepared to dive into technical discussions. Familiarise yourself with tools like Salesforce, Gainsight, and JIRA, and be ready to explain how you’ve used them in previous roles to enhance customer success.
✨Understand the Company’s Culture and Goals
Research the company’s mission and values, especially in relation to their Customer Success strategy. Be ready to discuss how you can contribute to their goals and adapt to their fast-paced environment. This shows that you’re not just looking for a job, but are genuinely interested in being part of their team.
