At a Glance
- Tasks: Manage customer relationships and drive adoption of our innovative cybersecurity platform.
- Company: Join a fast-growing remote cybersecurity company with a mission to enhance security.
- Benefits: Enjoy competitive salary, equity, health benefits, and flexible vacation policy.
- Other info: Work remotely in a diverse and inclusive team with growth opportunities.
- Why this job: Be a strategic advisor and make a real impact in the cybersecurity landscape.
- Qualifications: 5+ years in Customer Success with a strong cybersecurity background.
The predicted salary is between 110000 - 130000 £ per year.
Horizon3.ai is a fast-growing, remote cybersecurity company dedicated to the mission of enabling organizations to proactively find and fix exploitable attack vectors before criminals exploit them. Our flagship product, the NodeZeroTM platform, delivers production-safe autonomous pentests and other key assessment operations that scale across various environments.
As a Customer Success Manager in EMEA, you will play a key role in scaling and strengthening our international post-sales experience. You will serve as a strategic advisor to a portfolio of high-value customers, partnering directly with technical and business stakeholders to drive adoption, value realization, retention, and growth.
This role requires a background in cybersecurity and someone who is consultative, proactive, and excited to build strong customer relationships across geographies. You’ll collaborate cross-functionally with Sales, Product, Engineering, and Support while helping shape and evolve the Customer Success experience across the EMEA region.
Responsibilities
- Manage a portfolio of EMEA customers as their primary post-sales technical advisor, developing a deep understanding of the NodeZero platform to guide successful adoption.
- Cultivate champions with security leaders—from analysts to CISOs—and guide them through the lifecycle of adoption, expansion, and advocacy.
- Deliver technical onboarding and enablement to drive adoption of NodeZero, ensuring customers realize maximum value.
- Proactively identify customer needs and potential challenges, suggesting solutions that improve their experience and enhance their cybersecurity posture.
- Partner closely with IT and Security teams to help interpret pentest results, prioritize remediation, and guide long-term offensive security strategy.
- Collaborate closely with Sales and Renewals teams to drive retention and growth by identifying expansion opportunities.
- Act as a customer advocate, relaying customer feedback and technical issues to our internal teams.
- Conduct regular check-ins and quarterly business reviews to align on strategy and showcase business outcomes.
- Contribute to documentation, training materials, and repeatable playbooks to scale technical success across the region.
- Maintain detailed records of customer health and touchpoints using internal CS platforms.
What We’re Looking For
- 5+ years in Customer Success, Technical Account Management, or Client Services within a SaaS cybersecurity environment.
- In-depth knowledge of cybersecurity practices and principles; relevant certifications (e.g., CompTIA Security+, CISSP) are highly preferred.
- Strong customer acumen—able to align solutions to business priorities and present clearly to both technical and executive stakeholders.
- Experience managing a book of business with revenue targets.
- Startup or high-growth company experience is preferred.
- Languages Required: German as well as business fluency in English.
- Comfortable with tools like Salesforce, Gainsight, and JIRA; detail-oriented and organized.
Perks of Horizon3.ai
- Inclusive Team: We value diversity and promote an inclusive culture.
- Growth Opportunities: Be part of a dynamic and growing team with numerous career development opportunities.
- Innovative Culture: Work in a collaborative environment that encourages creativity.
- Remote Work: We are a 100% remote company.
- Competitive Compensation: We offer competitive salary, equity, and benefits.
Compensation and Values
We believe that our people are our greatest asset, and our compensation philosophy reflects this core value. We are committed to fostering an environment where all employees feel valued, respected, and rewarded for their contributions.
In accordance with various State’s transparency regulations, we provide the following salary range information for this position: On Target Earnings range: EUR 125,000 - 140,000 annually or GBP 110,000 - 130,000 with an 80/20 split.
You Belong Here
Horizon3 is not just an equal opportunity employer - we are a community that values diversity, equity, and inclusion as fundamental principles of our culture and success. We welcome candidates from all backgrounds and experiences, and we encourage all qualified individuals to apply.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.
Application Note
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation.
Senior Customer Success Manager, DACH in London employer: Horizon3 AI
Horizon3.ai is an exceptional employer that champions a culture of inclusivity, collaboration, and innovation, making it an ideal place for professionals in the cybersecurity field. With a fully remote work environment, competitive compensation, and ample opportunities for personal and professional growth, employees are empowered to thrive while contributing to cutting-edge solutions that address critical security challenges. Join a diverse team of experts dedicated to making a meaningful impact in the cybersecurity landscape across Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Manager, DACH in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and the company culture. This not only gives you insider info but also shows your genuine interest in Horizon3.ai.
✨Tip Number 2
Prepare for the interview by understanding the NodeZero platform inside out. Familiarise yourself with its features and how it benefits customers. Being able to discuss this knowledgeably will impress your interviewers and show you're ready to hit the ground running.
✨Tip Number 3
Showcase your consultative skills during interviews. Share examples of how you've built strong customer relationships in the past, especially in cybersecurity. This will highlight your fit for the Customer Success Manager role and demonstrate your proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Horizon3.ai.
We think you need these skills to ace Senior Customer Success Manager, DACH in London
Some tips for your application 🫡
Show Your Cybersecurity Passion:When writing your application, let your enthusiasm for cybersecurity shine through! Share specific experiences that highlight your knowledge and skills in the field. We love candidates who are genuinely excited about what they do.
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Customer Success Manager role. Highlight relevant experience and skills that align with our mission at Horizon3.ai. This shows us you’ve done your homework and are serious about joining our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s necessary. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your materials and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Horizon3 AI
✨Know Your Stuff
Make sure you have a solid understanding of the NodeZero platform and its features. Brush up on your cybersecurity knowledge, especially around offensive security practices, as this will help you speak confidently about how you can drive customer success.
✨Showcase Your Customer Acumen
Prepare examples from your past experiences where you've successfully managed customer relationships. Highlight how you’ve aligned solutions with business priorities and driven value for clients, as this is crucial for the role.
✨Be Proactive in Problem-Solving
Think of potential challenges customers might face when adopting new technology. Be ready to discuss how you would proactively identify these issues and suggest effective solutions to enhance their experience.
✨Engage with the Team Spirit
Demonstrate your ability to collaborate cross-functionally. Share examples of how you've worked with sales, product, or engineering teams in the past to achieve common goals, as teamwork is key in this role.
