Student Support Officer in Berkhamsted

Horizon Teachers are looking for a compassionate, organised, and motivated Student Support Officer to join the support team at a high-performing secondary academy in Westminster. This is a key role within our pastoral care structure, providing vital support to students throughout the school day. As the first point of contact for students in need of assistance—whether for medical, emotional, or behavioural reasons—you will play a central role in creating a safe, supportive, and inclusive environment. You will work closely with students, staff, and families to ensure each young person feels heard, supported, and cared for. This is a fantastic opportunity for someone who is passionate about student welfare and thrives in a busy, people-focused environment.

Key Responsibilities

• Provide day-to-day first-line support for students during the school day.
• Triage students needing time out from lessons or medical assistance.
• Administer first aid and medical care for minor injuries and ongoing health needs.
• Communicate with parents/carers regarding student wellbeing or incidents.
• Maintain accurate records and logs of incidents, medication, and interventions.
• Assist in managing student medical plans and liaise with relevant staff.
• Improve and maintain systems and processes to enhance student support.
• Work collaboratively with teaching staff, support staff, and external professionals.
• Support the creation of a safe, welcoming, and inclusive environment for all students.

Required Qualifications & Skills

• A caring, approachable, and friendly manner with a genuine interest in student welfare.
• Strong administrative skills, including the ability to write clear, concise communication.
• Confidence in improving systems, record-keeping, and support processes.
• Ability to remain calm and act appropriately in high-pressure or sensitive situations.
• Excellent interpersonal and communication skills with all stakeholders.
• First aid training is desirable but not essential - training will be provided.
• Previous experience in a school or education setting is an advantage but not required.
• Reliable, highly organised, and capable of working independently as well as part of a team.

Why Horizon Teachers?

• We are one of the highest rated agencies with a 4.8* Google review rating from teachers, support staff, and schools that we have previously worked with.
• Dedicated consultant: Your personal recruitment specialist guides your career journey.

Horizon Teachers is a specialist Education Recruitment Consultancy that helps Teachers and Support Staff find long term, permanent and interim employment in Primary, Secondary and Special Schools throughout London, the South East, the Midlands and the North of England. As part of the registration process you will be required to have a DBS Check carried out and all original relevant qualifications will need to be sighted and copied before any work placement. For all teaching roles you will need to hold Qualified Teacher Status (QTS) or equivalent.