Hire Desk Administrator

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HIRE DESK ADMINISTRATOR

Job Title: Hire Desk Administrator

Reporting to: Hire Desk Manager

Location: Head Office

The Company

At Horizon Platforms we are proud to be a leading provider of Rental Solutions, Powered Access equipment sales and training. Our customers work indoors at height, and require a fast, flexible, and safe service solution. Established in 2008, Horizon has a passion for providing outstanding customer service and plans to significantly grow the business. We genuinely value our people, so much so that in 2021 we took the decision to transition to employee ownership. So today, Horizon doesn't just have employees, it has co-owners! We are a down-to-earth organisation with an unwavering commitment towards being able to “Just Say Yes” to our customers’ requests.

Job Purpose

In this important role within the Company, you will provide high level administration support and co-ordination to the Hire Desk team. You will strive to ensure that all administrative tasks are completed in a timely and efficient manner. With a keen eye for detail, you will understand the need to provide a seamless service to our customers in all areas of the Company’s business activity.

Responsibilities

Teamwork:

• Work closely with members of the Hire Desk, Cross-Hire and Sales teams to ensure an efficient and professional service
• Support and assist colleagues through sharing of knowledge Work flexibly, helping with reasonable ad hoc duties as required
• Work flexibly, helping with reasonable ad hoc duties as required

Think Positive:

• Demonstrate the Company Values in everything you do
• Respect all colleagues and customers, being polite and courteous at all times
• Demonstrate a “can-do” attitude, striving to support colleagues in the best way possible

Stay Safe:

• Report any safety issues to your manager at the earliest opportunity
• Escalate all concerns and suggestions for improvement

Own It:

• Act as initial point of contact for department emails, monitoring, co-ordinating and administering the central admin email account
• Support colleagues to ensure customer issues are kept to a minimum, and where they do occur, that they are resolved quickly and with a positive outcome
• Carry out administrative tasks triggered by customer enquiries, working with care and efficiency
• Respond to all phone calls and e-mails effectively and professionally
• Ensure all customer contact is recorded on the customer’s record, and follow-up actions are completed in a timely manner
• Communicate confidently and effectively during dealings with customers
• Conduct quality checks in line with departmental procedures
• Carry out the administration duties associated with machine off-hires
• Effectively co-ordinate machine breakdown support
• Report any opportunities and threats to the Head of Hire, escalating concerns and suggestions for improvement
• Proactively seek new ways of ensuring the highest levels of customer service

Skills Required

• Excellent time management, administration and organisational skills
• A confident communicator with people at any level within an organisation
• Good written and verbal communication skills with a friendly telephone manner
• Self-motivated with an ability to work autonomously and take responsibility
• Ability to meet deadlines
• The ability to make commercially viable decisions
• A flexible approach, with a positive and confident outlook and a willingness and ability to react positively to changing business demands

Discover more about what life is like for co-owners at Horizon Platforms.

We offer attractive rewards and benefits for all team members.