Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and manage operations across 30+ sites, ensuring high-quality service delivery.
- Company: Join AEJ Management, a national leader in soft facilities management services.
- Benefits: Enjoy a company car, 25 days holiday, and a salary sacrifice pension scheme.
- Why this job: Make a real impact in a forward-thinking organisation with opportunities for growth.
- Qualifications: Experience in operational management within soft FM and relevant qualifications required.
- Other info: Field-based role covering the South of the UK with a competitive salary.
The predicted salary is between 42000 - 60000 £ per year.
Operations Manager Facilities Management
Join to apply for the Operations Manager Facilities Management role at Horizon Parking
Operations Manager Facilities Management
1 day ago Be among the first 25 applicants
Join to apply for the Operations Manager Facilities Management role at Horizon Parking
Get AI-powered advice on this job and more exclusive features.
On behalf of our sister company, AEJ Management, we are actively recruiting for an experienced Operations Manager from within the Facilities Management industry…
About AEJ Management Ltd
AEJ Management Ltd is a national provider of soft facilities management services, delivering expert solutions across cleaning, landscaping, estate maintenance, waste management, and SIA-licensed security services. We are now seeking an experienced and highly capable Operations Manager to lead service delivery across 30+ sites in the South of the UK.
About the RoleAs Operations Manager, you will have full responsibility for the day-to-day management, performance, compliance, and financial control of your region. Supported by Service Delivery Managers and site-based teams, you will ensure the consistent delivery of high-quality, safe, and client-focused services across your portfolio.
Location: Field-Based (covering South of the UK – 30+ sites)Salary: £48,000 increasing to £50,000 after successful completion of six-month probationBenefits: Company car (business and personal use), 25 days holiday plus bank holidays, salary sacrifice pension scheme.
Key Responsibilities
Operational Leadership
- Lead and manage multi-disciplined contracts across the region, ensuring high standards of delivery, compliance, and client satisfaction.
- Directly manage and develop a team of Service Delivery Managers and site-based colleagues.
- Act as the senior point of contact for all client relationships within your portfolio.
- Chair regular review meetings with clients to discuss performance, innovation, and future service development.
- Ensure all contracts meet or exceed SLAs, KPIs, and audit standards.
Compliance & Quality
- Maintain operational excellence in line with ISO 9001 and other quality management systems.
- Promote a culture of continuous improvement and quality assurance through regular audits and internal reviews.
- Ensure all services, particularly SIA-licensed security operations, comply with the Private Security Industry Act 2001 and company policy.
- Oversee full Health & Safety compliance across all operations, including site risk assessments, reporting, and corrective action tracking.
- Ensure all mandatory qualifications, licences (e.g. SIA), and training records are current and properly maintained.
People Management
- Lead all aspects of regional people management, including:
- Recruitment, onboarding, and TUPE transfers
- Inductions, training, and development
- Absence management and return to work interviews
- Disciplinary and performance management processes
- Appraisals and colleague engagement initiatives
Commercial & Financial Management
- Own and manage the regional P&L, ensuring financial performance and operational efficiency.
- Work with Finance and Commercial teams to identify savings, deliver cost-effective solutions, and support re-tenders and business development opportunities.
- Oversee timely and accurate submission of reports, client dashboards, and financial documents (e.g. timesheets, expenses).
Contract Mobilisation & Performance
- Manage the mobilisation of new contracts and the demobilisation of outgoing contracts, ensuring a smooth transition aligned with TUPE legislation.
- Monitor and report on site performance, colleague engagement, client satisfaction, and compliance KPIs.
- Maintain accurate site records, operational systems, and ensure workforce scheduling is optimised for efficiency.
Client & Stakeholder Engagement
- Develop and maintain collaborative partnerships with clients, acting as a trusted advisor and escalation point.
- Communicate client risks or concerns to the senior leadership team in a timely and solution-focused manner.
- Represent the company with professionalism and integrity in all external stakeholder communications, including liaison with industry bodies and authorities.
Miscellaneous
- Ensure all activities comply with Data Protection and IT Security policies.
- Contribute to the delivery of the company\’s wider business plan through operational excellence and team development.
- Perform any other duties reasonably required to meet the needs of the business.
What You\’ll Bring
- Significant operational management experience within soft FM (cleaning, security, grounds, or related services).
- Strong people leadership and client relationship management skills.
- Excellent commercial awareness and budget management experience.
- Deep understanding of compliance frameworks including SIA regulations, ISO 9001, and H&S legislation.
- A flexible, proactive approach and the ability to travel across your region.
Qualifications
- Essential: IOSH Managing Safely or NEBOSH General Certificate, a Full UK Driving Licence and SIA Licence(s) (Front Line or Non-Front Line).
- Desirable: ILM Level 3+ or CMI, IWFM Level 4+, First Aid at Work, Mental Health First Aid, PRINCE2/APM Project Management, sector-specific NVQs
Why Join AEJ?This is an exciting opportunity to join a forward-thinking organisation where you\’ll have a real impact and autonomy in your role. We offer a collaborative working environment, national scope, and opportunities for growth and progression.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Manufacturing
-
Industries
Technology, Information and Internet
Referrals increase your chances of interviewing at Horizon Parking by 2x
Sign in to set job alerts for “Operations Manager” roles.
Stansted Mountfitchet, England, United Kingdom £45,000.00-£60,000.00 1 month ago
Bishop\’s Stortford, England, United Kingdom 2 weeks ago
Colchester, England, United Kingdom 3 weeks ago
Operations Manager (Facilities Management)
Chelmsford, England, United Kingdom 19 hours ago
Bishop\’s Stortford, England, United Kingdom 4 days ago
Operations Director (Facilities Management)
Chelmsford, England, United Kingdom 19 hours ago
Operations Director (Facilities Management)
Chelmsford, England, United Kingdom 19 hours ago
Epping, England, United Kingdom 1 month ago
Theydon Bois, England, United Kingdom 2 months ago
Colchester, England, United Kingdom 1 week ago
Operations Director Facilities Management
Witham, England, United Kingdom 1 day ago
Retail Operations and Online Sales Manager
Basildon, England, United Kingdom 2 weeks ago
Operations Manager – UK – Commercial Risk
Chelmsford, England, United Kingdom 4 days ago
Clare, England, United Kingdom 2 weeks ago
Clare, England, United Kingdom 2 weeks ago
Braintree, England, United Kingdom 1 week ago
Bishop\’s Stortford, England, United Kingdom 3 weeks ago
Harlow, England, United Kingdom 1 day ago
Chelmsford, England, United Kingdom 2 weeks ago
Colchester, England, United Kingdom 1 week ago
Education Catering Operations Manager – Colchester
Colchester, England, United Kingdom 1 month ago
Widford, England, United Kingdom 2 months ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Operations Manager Facilities Management employer: Horizon Parking
Contact Detail:
Horizon Parking Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager Facilities Management
✨Tip Number 1
Familiarise yourself with the specific compliance frameworks mentioned in the job description, such as ISO 9001 and SIA regulations. Being able to discuss these in detail during your interview will demonstrate your expertise and readiness for the role.
✨Tip Number 2
Network with professionals in the Facilities Management industry, especially those who have experience in soft FM services. Engaging with them can provide valuable insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare to showcase your leadership skills by gathering examples of how you've successfully managed teams and client relationships in previous roles. Highlighting these experiences will help you stand out as a strong candidate for the Operations Manager position.
✨Tip Number 4
Research AEJ Management Ltd and their approach to service delivery across multiple sites. Understanding their values and operational strategies will allow you to tailor your discussions and show how you can contribute to their goals.
We think you need these skills to ace Operations Manager Facilities Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management, particularly in operational leadership and compliance. Use specific examples that demonstrate your ability to manage multi-disciplined contracts and lead teams effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of AEJ Management's services and how your skills align with their needs, especially in client relationship management and operational excellence.
Highlight Relevant Qualifications: Clearly list your qualifications, such as IOSH Managing Safely or NEBOSH General Certificate, and any SIA licences you hold. This will demonstrate your commitment to compliance and safety standards, which are crucial for this role.
Showcase Leadership Skills: In your application, emphasise your people management experience. Discuss how you've successfully led teams, managed performance, and fostered a culture of continuous improvement in previous roles.
How to prepare for a job interview at Horizon Parking
✨Know Your Operations Inside Out
As an Operations Manager, you'll need to demonstrate a deep understanding of facilities management. Brush up on your knowledge of compliance frameworks like ISO 9001 and SIA regulations, as well as the specific services offered by AEJ Management. Be prepared to discuss how you've successfully managed operations in the past.
✨Showcase Your Leadership Skills
This role requires strong people management abilities. Prepare examples of how you've led teams, handled recruitment, and managed performance issues. Highlight your experience in developing staff and fostering a positive work environment, as this will be crucial for the role.
✨Demonstrate Financial Acumen
Understanding financial management is key for this position. Be ready to discuss your experience with P&L management, budget oversight, and cost-saving initiatives. Providing specific examples of how you've improved financial performance in previous roles will set you apart.
✨Prepare for Client Engagement Scenarios
Client relationship management is a significant part of the job. Think of scenarios where you've successfully built partnerships or resolved client issues. Be prepared to discuss how you would handle potential challenges with clients and maintain high satisfaction levels.