At a Glance
- Tasks: Patrol car parks, issue tickets, and provide excellent customer service.
- Company: Join Horizon Parking Ltd, a caring and innovative car park management company.
- Benefits: Earn £13.85 per hour, enjoy 22 days holiday, and access health care cash back.
- Other info: Opportunities for growth and recognition, plus free online training.
- Why this job: Make a difference while working in a supportive and dynamic environment.
- Qualifications: Strong customer service skills and good with phone technology.
The predicted salary is between 13.85 - 13.85 £ per hour.
Horizon Parking Ltd is a car park management company, providing our various services nationwide.
We strongly believe that our colleagues are our best asset, they are at the heart of everything we do and as such we aspire to be an Employer of Choice.
With our core values built around our beliefs such as having pride in everything we do, aspiring to make a difference, operating with honesty and integrity, and growth through people, innovation, and ideas, we believe we offer a fantastic opportunity to join a growing and forward-thinking company that really cares about you.
What are we looking for?
- - A reliable and trustworthy Car Park Patrol Officers to work at the Excel Centre in London Docklands
- - 24 hours per week, working Monday, Tuesday & Sunday (latest shift will end at 11pm)
What's in it for you?
- -
- £13.85 per hour
- -
Annual Bonus Scheme.
- - Salary Sacrifice Pension scheme.
- - Statuary Sick Pay.
- - 22 days holiday plus bank holidays.
- - Additional 1 day's holiday for your birthday week.
- - Health care cash back scheme.
- - Mental Health and Well Being Programmes (EAP).
- - Employee discount scheme.
- - Cycle to Work scheme.
- - Enhanced paternity leave.
- - Employee of the Month Awards.
- - Yammer monthly lottery.
- - Regular ad-hoc monetary recognition.
- - Paid DBS application.
- - Access to free online training.
What will we expect in return?
- Patrol around the car park in accordance to company procedures and policies.
- Build professional relationships with site management teams and maintain a good image when dealing with third parties.
- Improve accessibility for all site users.
- Protection of disabled spaces.
- Management of abuse of parking facilities.
- Issue parking tickets to drivers of vehicles that breach the terms and conditions of the car park.
- Provide excellent customer services and assist customers as and when required.
- Accurate and immediate reporting of all incidents and faults to the Line Manager.
- Carry out duties in line with company health and safety policies and follow safe working practices.
- Carry out any other tasks and instructions as and when required.
What do we need from you?
- Good with phone technology.
- Good analytical/problem solving skills.
- Excellent interpersonal/networking skills and strong customer service skills.
- Good verbal and listening communications skills.
- Effective time management skills.
- Pro‑active and self‑motivated.
- Management of own timekeeping and attendance.
- A good understanding of role and requirements of our customers.
- A sensitive and practical approach to enforcement at site and an understanding of the diversity of our customers and colleagues.
- A good understanding of our company values, policies and procedures.
- #J-18808-Ljbffr
Car Park Patrol Officer employer: Horizon Parking
Horizon Parking Ltd is an exceptional employer that prioritises the well-being and development of its employees, offering a competitive salary of up to £14 per hour along with a comprehensive benefits package including a company car, annual bonus scheme, and mental health support. Our vibrant work culture fosters growth through innovation and teamwork, making it an ideal place for those seeking meaningful employment in Belfast, where you can truly make a difference while enjoying a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Car Park Patrol Officer
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Horizon Parking and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Horizon Parking and let us see your personality shine through!
We think you need these skills to ace Car Park Patrol Officer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Horizon Parking.
Get Familiar with Our Brand:Before applying, take some time to learn about Horizon Parking and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Horizon Parking
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Horizon Parking.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Horizon Parking will surely appreciate.
