Parking Notice Administrator in Chelmsford

Overview

Horizon Parking Ltd is a car park management company, providing our various services nationwide. We strongly believe that our colleagues are our best asset, they are at the heart of everything we do and as such we aspire to be an Employer of Choice. With our core values built around our beliefs such as having pride in everything we do, aspiring to make a difference, operating with honesty and integrity, and growth through people, innovation, and ideas, we believe we offer a fantastic opportunity to join a growing and forward-thinking company that really cares about you. We\\\’re committed to providing creative, considered and individually tailored parking solutions that deliver the best possible service at the best possible value. That\\\’s why we have consistently formed long-term and mutually beneficial partnerships with our clients.

A reliable and trustworthy Parking Notice Administrator, to work in our Chelmsford Head Office. 35 hours per week, Monday to Friday.

Responsibilities

• Data Entry and checking to the highest standard
• Process, adjudicate and respond to appeal correspondence
• Assist with client enquiries and requests whilst maintaining excellent client relations
• Assisting in day-to-day running of the Business Support Department
• Using a variety of software packages, such as Microsoft Word, Outlook
• Keep up to date with site and industry changes
• Strictly adhere to the industry Code of Practice & guidelines and Data Protection law
• Various ad hoc responsibilities as and when required to support the wider team

Qualifications

• At least one year\\\’s general administrative experience, ideally within a similar industry
• Ability to make decisions based on evidence provided
• Excellent communication skills, both written and verbal
• A pleasant, confident telephone manner
• Competent in a number of computer programs, primarily Microsoft Outlook, Word and Excel
• Have the ability to use initiative, be resourceful and have excellent attention to detail
• Well organised, with the ability to multi task and manage own workload
• Previous experience of working in a call handling environment

Benefits

• £25,000 per annum
• Access to Pay Enhancement Scheme after completion of probation (up to £2k per year)
• Annual Bonus Scheme
• Salary Sacrifice Pension Scheme
• Death in Service Benefit (x1)
• Company Sick Pay
• 23 days holiday plus bank holidays
• Additional 1 day\\\’s holiday for your birthday week
• Health care cash back scheme
• Mental Health and Well Being Programmes (EAP)
• Employee discount scheme
• Cycle to Work scheme
• Enhanced paternity leave
• Employee of the Month Awards
• Yammer monthly lottery
• Regular ad-hoc monetary recognition
• Paid DBS application
• Access to free online training