At a Glance
- Tasks: Join our team to welcome guests and keep our resort sparkling clean.
- Company: Dundee Hills RV Resort, a friendly hospitality-focused resort in Oregon wine country.
- Benefits: Competitive pay, free RV site, health care, retirement plan, and generous PTO.
- Other info: Great opportunity for growth in the hospitality industry.
- Why this job: Make guests feel at home while enjoying a dynamic and rewarding work environment.
- Qualifications: Friendly, dependable, detail-oriented, and willing to learn.
The predicted salary is between 18900 - 23100 £ per year.
Dundee Hills RV Resort is seeking a dependable, friendly, and hardworking individual to join our team in a combined Front Desk / Housekeeping position .
This is a hands-on role for someone who enjoys working with people, takes pride in keeping spaces clean and welcoming, and is comfortable switching between guest service and housekeeping responsibilities as needed.
We are a hospitality-focused RV resort located in Oregon wine country, and our goal is to provide every guest with a clean, comfortable, friendly, and memorable stay.
POSITION OVERVIEW
The Front Desk / Housekeeping Team Member will assist with daily resort operations, including welcoming guests, handling reservations and guest questions, maintaining our cottages and common areas, and supporting the team wherever needed.
Because this is a dual-role position , applicants must be willing and able to perform both front desk and housekeeping duties.
- FRONT DESK RESPONSIBILITIES
- Welcome guests and provide friendly, professional customer service.
- Assist guests with check-ins and check-outs.
- Answer incoming phone calls, emails, and guest questions.
- Assist with making, modifying, and reviewing reservations.
- Process payments and maintain accurate reservation information.
- Provide guests with information about resort amenities, policies, local wineries, restaurants, and area attractions.
- Communicate guest requests and maintenance concerns to the appropriate team members.
- Help ensure arriving guests have a smooth and welcoming check-in experience.
- Maintain an organized, clean, and professional front desk and office area.
- Address guest concerns professionally and escalation issues to management when necessary.
- Assist with other administrative and resort-related duties as assigned.
- HOUSEKEEPING RESPONSIBILITIES
- Clean and prepare resort cottages for arriving guests.
- Clean bathrooms, showers, laundry areas, the clubhouse/event center, and other common areas.
- Change linens and make beds.
- Clean kitchens and appliances.
- Sweep, vacuum, mop, dust, and sanitize surfaces.
- Restock towels, linens, toiletries, and guest supplies.
- Inspect cottages after cleaning to ensure they meet resort standards.
- Report damaged, missing, or malfunctioning items to management.
- Assist with laundry, including washing, drying, folding, and organizing linens.
- Help maintain clean and inviting outdoor and guest-facing areas when needed.
WHAT WE'RE LOOKING FOR
The ideal candidate is
- Friendly and comfortable interacting with guests.
- Dependable and punctual.
- Detail-oriented and takes pride in their work.
- Able to work independently without constant supervision.
- Willing to help teammates and take on different responsibilities throughout the day.
- Comfortable working in a fast-paced hospitality environment.
- Able to communicate professionally in person, by phone, email, and text.
- Comfortable using computers and learning reservation/property management software.
- Able to follow established procedures and resort policies.
- Positive, flexible, and solution-oriented.
Previous hospitality, hotel, RV resort, campground, front desk, customer service, or housekeeping experience is preferred , but we are willing to train the right person.
- This position requires regular physical activity. Applicants must be able to:
- Stand and walk for extended periods.
- Bend, reach, kneel, and perform repetitive cleaning tasks.
- Lift and carry housekeeping supplies, linens, and other items.
- Move between cottages, resort buildings, and outdoor areas throughout the shift.
- Perform housekeeping duties safely and efficiently.
- Competitive pay for all hours worked
- Free or discounted RV site
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Generous yearly PTO
- Short Term & Long Term Disability
- Training & Development
- #J-18808-Ljbffr
FRONT DESK / HOUSEKEEPING TEAM MEMBER in Dundee employer: Horizon Outdoor Hospitality
Dundee Hills RV Resort is an exceptional employer that prioritises a friendly and supportive work environment, making it an ideal place for those who thrive in hospitality. Located in the picturesque Oregon wine country, we offer competitive pay, comprehensive health benefits, and generous PTO, alongside opportunities for training and development to help you grow in your career. Join our team and be part of creating memorable experiences for our guests while enjoying the beauty of our resort setting.
Contact Details:
Horizon Outdoor Hospitality Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land FRONT DESK / HOUSEKEEPING TEAM MEMBER in Dundee
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Horizon Outdoor Hospitality. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Horizon Outdoor Hospitality
Don't be shy about reaching out to Horizon Outdoor Hospitality directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace FRONT DESK / HOUSEKEEPING TEAM MEMBER in Dundee
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Horizon Outdoor Hospitality and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Horizon Outdoor Hospitality
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
