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- Tasks: Lead daily operations and ensure a top-notch customer experience at our leisure centre.
- Company: Join Horizon Leisure Centres, a passionate team dedicated to health and wellbeing.
- Benefits: Enjoy free gym access, healthcare plans, generous leave, and career development opportunities.
- Why this job: Be part of a dynamic team transforming leisure services and making a positive community impact.
- Qualifications: 2+ years in management, with strong leadership and customer service skills.
- Other info: Comprehensive training provided; no prior leisure experience needed!
The predicted salary is between 22000 - 28000 £ per year.
Hours: 40 per week
Location: Waterlooville Leisure Centre
Salary: £26,000-£28,000
Looking for a workplace that ignites your passion, values respect, encourages innovation, and embraces being dynamic? Look no further! This role offers you the opportunity to join a team that believes in empowering its colleagues to unlock their full potential with Horizon.
The Trust: Horizon Leisure Centres is a leisure trust operating since 1997, with centres in Waterlooville, Havant and Guildford. We are passionate about health and wellbeing and are committed to making an outstanding positive impact on our customers and within our local community. Our mission is to support and inspire our local communities to live healthier and happier lives by providing affordable access to sport and leisure facilities to all.
The Role: As a Duty Manager you’ll be responsible for managing the day-to-day operations of the centre and ensuring the effective delivery of a first-class customer experience to all those who visit our centre. You’ll be working within our Duty Management Team and directly reporting to the General Manager.
What does the role involve?
- Use the Horizon HELLO in all customer interactions
- Provide effective leadership and management of the Operations Teams, keeping your team engaged, motivated and informed and operating in line with our values
- Ensure a first-class customer experience is delivered to all visitors
- Be proactive in ensuring the safety, cleanliness and set up of the facilities and equipment; identifying and responding to situations as they arise and escalating issues as required
- Carry out the induction and training of new starters and the development of existing team members
- Conduct a programme of performance management including managing 121.s absence, conduct, performance and continuous development
- With direction from the General Manager implement opportunities for improvement
- Perform other duties as assigned by the General Manager
Your Qualifications:
- National Pool Lifeguard Qualification (or willing to undertake)
- First Aid at Work – desirable
- Pool Plant Operator – desirable
- RLSS Trainer Assessor – desirable
Your Competencies & Skills:
- Good interpersonal, time management and organisational skills
- Good teamworking skills and the ability to lead and motivate a team
- Business acumen, creative thinking and problem-solving
- Energy and resilience
- Adaptability and multi-tasking skills
- Computer literacy (Microsoft Office)
- Customer-focused, approachable and outgoing
- Ability to relate to the requirements of customers from all age groups and sectors of society
Your Experience:
- 2+ years’ experience as a manager or team leader, preferably in a leisure environment
What you can expect from us:
- A comprehensive induction and training programme; you don’t need to have worked in the leisure industry before. We will teach you all you need to know!
- Support from the wider team who have a great deal of combined knowledge and experience and who are eager to help you succeed!
- Variety; no two days is the same!
- An environment that encourages innovation and free thinking, surrounded by really dynamic, empowered individuals.
Benefits:
- Free access to our award-winning gym’s and exercise classes for you and a +1
- Employee discounts and wellbeing platform
- Healthcare Cash plan
- Free 24/7 access to GPs using our SmartHealth plan
- Employee Assistance Programme - support for when you need it most
- 23 days annual leave + 8 days bank holiday
- Internal recognition schemes
- Opportunities for training, development and progression
- Free onsite parking - subject to availability
- Hybrid and family friendly policies
- Generous company sick pay scheme
- Employee referral scheme
- Company pension scheme
- Death in service benefit
- And much more....
This role will be based at Waterlooville but will be expected to travel to other company sites as the need requires.
Interview Process: The recruiting manager will review your CV and if shortlisted, you will be invited to a formal interview/assessment process where we will evaluate your suitability for the role. The successful candidate will be subject to an Enhanced DBS check. There may be times when due to the volume of applicants we need to close a vacancy early to avoid disappointment, be sure to get your application in as soon as possible!
If you are a recruitment agency, please note we operate a PSL and do not take cold calls.
Duty Manager Operations · Waterlooville employer: Horizon Leisure Centres
Contact Detail:
Horizon Leisure Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager Operations · Waterlooville
✨Tip Number 1
Get to know the company culture! Before your interview, check out Horizon's social media and website. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their dynamic environment.
✨Tip Number 2
Practice your customer service skills! As a Duty Manager, you'll be all about delivering a first-class experience. Think of examples from your past roles where you've gone above and beyond for customers, and be ready to share those stories during your interview.
✨Tip Number 3
Show off your leadership chops! Be prepared to discuss how you've motivated and managed teams in the past. Highlight any creative solutions you've implemented to improve team performance or customer satisfaction—this will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows your enthusiasm but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Duty Manager Operations · Waterlooville
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about health and wellbeing, and how you can contribute to our mission at Horizon.
Tailor Your CV: Make sure your CV is tailored to the Duty Manager role. Highlight your relevant experience in managing teams and delivering excellent customer service, as these are key aspects of the job we’re looking to fill.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your skills and experiences that match what we’re after. We appreciate straightforward communication!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team at Horizon.
How to prepare for a job interview at Horizon Leisure Centres
✨Know Your Stuff
Before the interview, make sure you understand Horizon Leisure Centres' mission and values. Familiarise yourself with their approach to customer service and community engagement. This will help you demonstrate your alignment with their goals during the interview.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully motivated and managed a team. Highlight your interpersonal skills and how you've handled challenges in a leisure environment.
✨Be Customer-Focused
Since delivering a first-class customer experience is key, think of specific instances where you've gone above and beyond for customers. Be ready to discuss how you would implement the Horizon HELLO approach in your interactions with visitors.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and adaptability. Think about potential scenarios you might face as a Duty Manager and how you would handle them. This shows you're proactive and ready to tackle challenges head-on.