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- Tasks: Welcome customers, process bookings, and provide top-notch service at our leisure centre.
- Company: Join Horizon Leisure Centres, a passionate team dedicated to health and wellbeing.
- Benefits: Enjoy free gym access, employee discounts, healthcare plans, and generous leave.
- Why this job: Be part of a dynamic team making a positive impact in the community.
- Qualifications: Friendly, customer-focused, with good organisational and problem-solving skills.
- Other info: Comprehensive training provided; no prior experience needed!
The predicted salary is between 12254 - 12698 £ per year.
Job title: Receptionist
Hours: 20
Location: Guildford
Salary: £12,254 – £12,698
Working Schedule: Monday, Tuesday, & Wednesday: 16:00-20:00, Saturday & Sunday: 17:00-21:00
Looking for a workplace that ignites your passion, values respect, encourages innovation, and embraces being dynamic? Look no further! This role offers you the opportunity to join a team that believes in empowering its colleagues to unlock their full potential with Horizon.
The Trust:
Horizon Leisure Centres is a leisure trust operating since 1997, with centres in Waterlooville, Havant and Guildford. We are passionate about health and wellbeing and are committed to making an outstanding positive impact on our customers and within our local community. Our mission is to support and inspire our local communities to live healthier and happier lives by providing affordable access to sport and leisure facilities to all.
The Role:
We are looking for a Receptionist to join us in transforming our business from \’good\’ to \’great\’! This is a thrilling time for our company, and we need a key team member like you to help us achieve unprecedented success.
Our ideal candidate!
The ideal person will be friendly and outgoing with a passion for helping people.
As a Receptionist you’ll play a vital role in providing a first-class customer experience to all those who visit our centre; ensuring consistent, efficient and friendly service is given throughout each customer’s experience.
What does the role involve?
A hands-on role that requires you to:
- Meet and greet all customers upon arrival, assisting them as required.
- Process bookings for classes, swimming lessons and our sports facilities.
- Taking accurate payments in accordance with company policy.
- Be knowledgeable of and promote all activities, classes, membership options and offers.
- To carry out any other duties as assigned by the Reception Team Leader.
Skills and Competencies:
- Good interpersonal, time management and organisational skills.
- Excellent customer service skills.
- Creative thinking and problem-solving skills to meet customer needs.
- Energy and resilience.
- Flexibility and multi-tasking skills.
- Proficient with Microsoft Programmes, Outlook and booking systems.
- Customer-focused.
- Ability to relate to the requirements of customers from all age groups and sectors of society.
What you can expect from us:
- A comprehensive induction and training programme; you don’t need to have worked in the leisure industry before. We will teach you all you need to know!
- Support from the wider team who have a great deal of combined knowledge and experience and who are eager to help you succeed!
- Variety; no two days is the same!
- An environment that encourages innovation and free thinking, surrounded by really dynamic, empowered individuals.
Benefits:
- Free access to our award-winning gym’s and exercise classes for you and a +1
- Employee discounts and wellbeing platform
- Healthcare Cash plan
- Free 24/7 access to GPs using our SmartHealth plan
- Employee Assistance Programme – support for when you need it most
- 23 days annual leave + 8 days bank holiday
- Internal recognition schemes
- Opportunities for training, development and progression
- Free onsite parking – subject to availability
- Hybrid and family friendly policies
- Generous company sick pay scheme
- Employee referral scheme
- Company pension scheme
- Death in service benefit
- And much more….
This role will be based at Guildford but will be expected to travel to other company site as the need requires.
Interview Process:
The recruiting manager will review your CV and if shortlisted, you will be invited to a formal interview/assessment process where we will evaluate your suitability for the role.
As you can imagine, we get a great response to all our job adverts and as a consequence, there may be times when due to the volume of applicants to need to close a vacancy early. To avoid disappointment, be sure to get your application in early!
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Receptionist employer: Horizon Leisure Centres
Contact Detail:
Horizon Leisure Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Horizon Leisure Centres. Understand their mission and values, and think about how you can contribute to their goal of promoting health and wellbeing in the community.
✨Tip Number 2
Practice your customer service skills! As a Receptionist, you'll be the face of the company. Think of scenarios where you might need to handle different customer interactions and practice how you'd respond. Show us your friendly and outgoing personality!
✨Tip Number 3
Be ready to showcase your flexibility! The role requires multitasking and adapting to various situations. Prepare examples from your past experiences where you've successfully juggled multiple tasks or adapted to changes quickly.
✨Tip Number 4
Apply through our website! We want to see your application as soon as possible, so don’t wait around. Getting your application in early can make a big difference, especially since we get a lot of interest for these roles.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for helping people and your friendly nature.
Tailor Your CV: Make sure to customise your CV to highlight relevant skills and experiences that match the Receptionist role. Focus on customer service experience and any roles where you've had to multitask or solve problems.
Show Enthusiasm: In your cover letter, express why you’re excited about joining Horizon Leisure Centres. We love candidates who are genuinely interested in our mission to support healthier communities!
Apply Early: Don’t wait until the last minute to submit your application! We often close vacancies early due to high interest, so get your application in through our website as soon as you can.
How to prepare for a job interview at Horizon Leisure Centres
✨Know the Company
Before your interview, take some time to research Horizon Leisure Centres. Understand their mission and values, especially their commitment to health and wellbeing. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for customers. Prepare examples from your past experiences where you've provided excellent customer service. Think about how you handled difficult situations or went above and beyond to help someone. This will demonstrate your suitability for the role.
✨Practice Common Interview Questions
Anticipate questions related to your interpersonal skills, time management, and problem-solving abilities. Practise your responses to questions like 'How do you handle multiple tasks at once?' or 'Can you give an example of a time you resolved a customer complaint?' This will help you feel more confident during the interview.
✨Dress the Part
Even though the role is in a leisure centre, it's important to present yourself professionally. Opt for smart-casual attire that reflects your personality while still looking polished. This shows respect for the interview process and gives a good first impression.
