Reception Team Leader

Overview

You will be responsible for ensuring the smooth delivery of excellent customer service through the efficient management of the Reception Team and are responsible for increasing primary and secondary spend opportunities at front of house both personally and by leadership of the Reception Teams. Interested? Want to know how you can join our team? Take a look at this great opportunity! We are looking for a Reception Team Leader to join us in transforming our business from \’good\’ to \’great\’! This is a thrilling time for our company, and we need a key team member like you to help us achieve unprecedented success.

Responsibilities

• Provide motivational leadership and management to the Reception Teams
• Ensure consistency of service throughout all reception areas
• Ensure the efficient rotation of the Reception Teams to cover appropriate trading hours
• Manage all Reception Team rotas within agreed budgets
• Responsible for continued performance management of the Reception Teams
• Ensure a professional first point of contact for all customer issues
• Ensure the efficient and swift resolution of all enquiries / complaints
• Manage and maintain accurate retail stock
• Commercially control spend within a specific remit, working creatively and in a SMART way to reduce costs while increasing efficiency
• Ensure a comprehensive understanding of Emergency Action Procedure and take action as necessary
• Responsible for minimising the environmental, health and safety risks in the workplace and for reporting potential risks, real accidents and near misses to relevant managers
• Perform other duties as assigned or requested in order to meet the needs of the business
• Looking for a workplace that ignites your passion, values respect, encourages innovation, and embraces being dynamic? Look no further! This role offers you the opportunity to join a team that believes in empowering its colleagues to unlock their full potential with Horizon.

Qualifications & Skills

• Excellent interpersonal skills
• Excellent customer service skills
• Excellent written and verbal communication skills
• Ability to work to strict deadlines and prioritise under pressure
• The ability to perform under pressure in a confident and calm manner
• Strong organisational skills and attention to detail
• A flexible approach to work
• Good commercial awareness
• Results driven
• Proven IT skills

Experience

• Leading/managing teams to drive results
• Working knowledge of Plus 2 system is an advantage
• Leisure Industry experience

Company note

Horizon Leisure Centres is a leisure trust operating since 1997, with centres in Waterlooville, Havant and Guildford. We are passionate about health and wellbeing and are committed to making an outstanding positive impact on our customers and within our local community. Our mission is to support and inspire our local communities to live healthier and happier lives by providing affordable access to sport and leisure facilities to all.

A comprehensive induction and training programme; you don\’t need to have worked in the leisure industry before. We will teach you all you need to know!

Benefits

• Free access to our award-winning gym\’s and exercise classes for you and a +1
• Employee discounts and a wellbeing platform
• Healthcare Cash plan
• Free 24/7 access to GPs using our SmartHealth plan
• Employee Assistance Programme – support for when you need it most
• 23 days annual leave + 8 days bank holiday
• Internal recognition schemes
• Opportunities for training, development and progression
• Free onsite parking – subject to availability
• Hybrid and family friendly policies
• Generous company sick pay scheme
• Employee referral scheme
• Company pension scheme
• Death in service benefit
• And much more….